HT5312: Rescue email address and how to reset Apple ID security questionsLearn about Rescue email address and how to reset Apple ID security questions
Currently Being ModeratedAug 18, 2012 11:55 AM (in response to Swagmastah)
Reset Security Questions
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
- Go to: Apple Express Lane;
- Under Product Categories choose iTunes;
- Then choose iTunes Store;
- Then choose Account Management;
- Press Continue;
- Now choose iTunes Store Security and answer the bullet questions, then click Continue;
- Sign in with your Apple ID and press Continue;
- Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
- Click Send.
You should get a response within 24 hours by email.
Currently Being ModeratedAug 18, 2012 1:09 PM (in response to Kappy)
I tried this and I gave them the info they requested and then they told me to wait for them to reset the answers. That was on the 13 of August. Either they're really slow or they've forgotten/given up on my request.
Currently Being ModeratedAug 18, 2012 1:38 PM (in response to ZacPavs)
So far as I am aware, they are not at this time able to reset security questions, I assume once they have resolved this problem they will reset your questions and be in contact with you.
Currently Being ModeratedAug 18, 2012 1:55 PM (in response to Kappy)
I've seen a number of users who say they have received mail back from Apple stating that they are currently unable reset the questions and will be in touch soon.
Now this could mean that not all support staff are singing from the same hymn sheet and some are being reset whilst othgers aren't. OR they simply don't know how to reset them at the moment and are working on a solution. OR there are so many to reset, that the mail is buying some time while they deal with the backlog.
Either way, my standard response is now to direct them to support, it seems fairly clear that the user can reset the questions themselves.