Skip navigation

Replacement iPhone 5 from Apple new or refurbished?

21182 Views 24 Replies Latest reply: May 8, 2013 5:59 PM by Smo32 RSS
1 2 Previous Next
Chris092881 Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 9, 2012 11:48 AM

So, long story short I'm currently on my second iPhone 5. The first one I received from Verizon had a defective auto-fous right out of the box. I took it to my local Apple Store where it was deemed defective by a Genius. He then offered me a replacement that wasn't in a sealed box, so I turn him down. Mind you I had just received the phone the previous day via FedEx from Verizon. They offer a 14 day no worry guarantee, so I told him I would just have the phone replaced by Verizon so I could get a new unit, which is what I had paid for. About a week later I receive my new iPhone from FedEx and it's pristine right out of the box, no cosmetic damage or flaws whatsoever. I'm content. However I noticed as soon as I removed the phone from it's box that it had an annoying little rattle, but I didn't think much of it. I was just happy to have a phone that wasn't all scratched or nicked up, and had a working camera this time. So it's roughly a month later and the rattle is starting to annoy me. When I walk or move my hand while talking on the phone I can hear the rattle in the earpiece. I think most people would be a bit disappointed with this for such a premium product. I called Apple on Friday and they agreed to send me a replacement. When I asked the rep on the phone if the device would be new or refurbished, he told me he didn't know and that it could be either or. I don't believe he can't tell. Surely Apple can tell the history of a device by it's serial number. My current phone has a serial number that begins with C38, the information in the e-mail I received from Apple yesterday states the new phone has a serial number beginning with DNP. I looked the new device up on Chipmunk International and it appears it's a Week 38 (September) model. So what do you guys think? New or refurb? What annoys me most is to upgrade to the iPhone 5 I had to pay $200 for the device, another $35 simply to upgrade, AND I lost my unlimited data package I've had for the last 7 years. I also have to pay $59 to Apple for the replacement ($29 for Express Replacement & $30 for overnight shipping). Seems a bit outrageous. Thoughts?

iPhone 5
  • bhazel Level 4 Level 4 (3,495 points)

    the rep  you spoke to was right they have no idea what you have. the reason is apple treats their like new replacements as new device. the back, button, battery and glass as all been replace and the device has been heavily tested to make sure it works

  • bhazel Level 4 Level 4 (3,495 points)

    nothing is off most places do it and you wont even know if it is or not. sorry its just the truth. have a good day

  • bhazel Level 4 Level 4 (3,495 points)

    not a law i know of. its one or the other you can talk to the police and see if they think its a law

  • yh760 Level 1 Level 1 (0 points)

    the rattle could be from the Power button going out of position inside. i had this problem when i dropped my iphone 4 previously . not sure if iphone5 has this problem.

    but my iphone 5 came with kinks around the area of the volume buttons , i called up too, and they said it was likely caused during  manufacturing and they can't exchange it .

     

    I understand how u feel , i would rather they fix it then give me a refurbished phone. If i wanted a refurbished phone , i would buy it from a 2nd hand dealer.

  • diesel vdub Level 7 Level 7 (20,745 points)

    Chris092881 wrote:

     

    What annoys me most is to upgrade to the iPhone 5 I had to pay $200 for the device, another $35 simply to upgrade, AND I lost my unlimited data package I've had for the last 7 years. I also have to pay $59 to Apple for the replacement ($29 for Express Replacement & $30 for overnight shipping). Seems a bit outrageous. Thoughts?

    Seems an intelligent person with a little research could figure this all out.

    $199 is the 2yr subsidized price.

     

    Verizon will not allow user to keep their unlimited data plan when upgrading and receiving a subsidy.

    The unlimited plan could have been kept, but that would have required paying full retail for the device.

     

    All carriers charge an activation fee, most of the time you can get this waived.

    Why did you pay Apple anything for a replacement?  Warranty replacements are free.

     

    Frankly, it comes across more as you like to whine than you actually want a resolution.

     

    There is no resolution because you have not been wronged in any way, unless you actually payed Apple for a replacement of a device that is covered under warranty.

  • bhazel Level 4 Level 4 (3,495 points)

    no one from apple is here. we are USERS

  • carl wolf Level 6 Level 6 (13,920 points)

    Chris092881,

    I'll add something useful.  Here goes.  You've asked several questions, and they have been answered.  Still, you insist on ranting.  Obviously, your post is a hoax.  You're simply trolling.  Please find something else to do with your spare time.

  • stedman1 Level 9 Level 9 (50,060 points)

    Since, in your mind the refurbished iPhone is a vastly inferior product, should you not be able to tell the difference between a refurb and new instantly?

  • bhazel Level 4 Level 4 (3,495 points)

    there is no way to get on or another! you will get what get fair enough

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.