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Synching iMac Address Book contacts to my iPhone 5 using iTunes 11

11663 Views 14 Replies Latest reply: Mar 30, 2014 4:26 AM by mmfromnsw RSS
PhillipfromNJ Calculating status...
Currently Being Moderated
Dec 9, 2012 5:32 PM

I just upgraded to iTunes 11 and am stuck regarding the synchronization process.  How do you get iTunes 11 to sync my Mac Address Book contacts to my iPhone 5?  There are no longer any options to sync my Address Book and any new contact details I've added to my Address Book are no longer synced to my iPhone!  I'm using an iMac on OS 10.6.8 Snow Leopard.  Thanks for any advice.

iPhone 5, iOS 6.0.1
  • Keiz Level 1 Level 1 (0 points)

    Not 100% sure but I believe the sync function has been removed from iTunes and in its place is syncing over iCloud.

  • Steve Taylor1 Calculating status...

    in the Itunes interface when you have your device connected it will display a button with the name of your device or number of devices if you have more than 1. Simply click on the button and you will find you are in the familiar Device pages ie Summary, Info, Apps, etc


    On the info tab you can set the options for contacts, calenders and Mail.


    When finished click sync and the done at the top right to take you back to your library.


    Alternatively click on View, Enable Sidebar will show it how it was in Itunes 10

  • Keiz Level 1 Level 1 (0 points)

    I had the same issue, and synced my 2 iphones, 2 ipads over iCloud.

    Therefore all Calendars and Contacts were the same on every device.

    So if I make a change on any of the above devices, they sync within 3 seconds to all others. Works well.

    I used to do it with previous versions of iTunes but that functionality has been removed.

  • AndySek Level 1 Level 1 (0 points)

    So it's now impossible to sync your iPhone if you don't have an iCloud account?

  • nikg Level 1 Level 1 (5 points)

    You can still sync contacts using iTunes but by default this is turned off because it is assumed that you will use iCloud. To enable this, once you have connected you device click on it in the sidebar (you will need to enable the sidebar by first turning it on in the "View" menu if you haven't already done so). From the 'buttons' shown on the top choose "Info", Contacts is at the top of the information given. Check the tick box "Sync Contacts then click on the "Sync" button at the bottom right of the screen, now iTunes will sync contacts with you address book rather than iCloud - good think if you are stuck on Snow Leopard like I am with no iCloud support!

  • nikg Level 1 Level 1 (5 points)

    You're quite correct Philip, apologies for not saying that was the first step. It's a bit scary too as it says that it is going to delete all your contacts. I guess I should also have suggested that you take a backup of your Address Book first (File/Export/Address Book Archive) just in case. Happy New Year - Nik

  • ronridesabmw Level 1 Level 1 (0 points)

    I have the same issue as PhillipfromNJ. When I switch off the iCloud setting for contacts on the iPhone 5, I get the option to delete contacts or sve those already on the phone. I chose to save all the ones on the phone then turned off the iCloud setting on Contacts in the phone. When I go to iTunes, I can then check the Sync Contacts button uner info but then iTunes, uncommande, delets that check and gives me the message "iTunes could not sync information to the iPhone "...." because a sync session could not be started.


    Any suggestions on how to proceed from here?

  • samtsento Level 1 Level 1 (0 points)

    Thank You so much nikg and PhillipfromNJ!!

    That exactly solved the problem.

    I didn't realize that Snow Leopard didn't have iCloud, so it makes perfect sense that the contacts wouldn't go through to my iPhone (Which had iCloud turned on as default)

    It was only after I turned off the Contacts feature on iCloud that the contacts were able to go through.

    The same appleis for Calendar.

    Thank yo sooooo much!!!!!


    I ended up upgrading to Mountain Lion

  • SimonTTae Level 1 Level 1 (0 points)

    Use your Mac Address Book and sync your iPhone with iTunes. From the Info tab, under Contacts, make sure to select “Address Book” from the drop-down menu before you sync.

    I am not sure whether it works on Mac, but you can use copytrans contacts to transfer the contacts too (in case you do not want to use iTunes sync):


    Finally, you can simply use the iCloud app and install it on your Mac. Make sure to enable iCloud contact sync on your iPhone. Then import contacts from your Mac to your iCloud application, this will move and sync the contact entries to your iPhone.

  • mmfromnsw Level 1 Level 1 (0 points)

    Thanks everyone, I followed all your instructions but there is no option for me to click on "sync contacts". It still says "Your contacts are being synced with your iPhone over the air from iCloud." I turned off iCloud, shut my phone off, and restarted it. Plugged it into iTunes and no contact syncing box appears. Calendar has synced. I just don't want to manually add all my contacts in. I have the iphone 5 and 10.6.8 OS. Any help would be much appreciated.

  • mmfromnsw Level 1 Level 1 (0 points)

    Not to worry, I just cancelled the icloud account and all is good. Thanks for your earlier posts


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