12 Replies Latest reply: Dec 10, 2012 10:02 AM by Mr4S
Mr4S Level 1 Level 1 (0 points)

I restored my iphone 4s ios 6.0.1 couple of times, however it doesnt work at all.

Its WI-FI still grayed out.

I heard that its hard ware problem. Should I change it with another one by apple store???

and is it possible to change it with iphone 5 by paying added price???


iPhone 4S, iOS 6.0.1
  • 1. Re: Big Problem
    brad805 Level 5 Level 5 (7,290 points)

    Apple will not allow switching of iPhones with Warranty coverage service. Make Genius reservation, so you can get perfect working replacement iPhone 4S exactly like yours.

  • 2. Re: Big Problem
    Mr4S Level 1 Level 1 (0 points)

    so its not possible to replace it with iphone 5 even by pay more???!!!!

  • 3. Re: Big Problem
    Mr4S Level 1 Level 1 (0 points)

    How about The Problem! The Grayed out Wi-Fi, is it a rare Problem???

  • 4. Re: Big Problem
    brad805 Level 5 Level 5 (7,290 points)

    Apple will not allow changing of iPhones, even if you pay out of warranty fee of $199 for 4S, or even more. If you have Warranty or AppleCare it will be covered, with replacement 4S. If you want iPhone 5, you will have to just buy one as usual.

  • 5. Re: Big Problem
    diesel vdub Level 7 Level 7 (21,935 points)

    Follow the instructions in the article from which your question was posted.

     

    If the issue continues, Apple will replace with same model, color, and capacity.

    Apple does not provide upgrades.

     

    If you want an iPhone 5, buy one.

  • 6. Re: Big Problem
    Mr4S Level 1 Level 1 (0 points)

    so are they going to replace my iphone immediately at app store???

  • 7. Re: Big Problem
    diesel vdub Level 7 Level 7 (21,935 points)

    Yes.  So make sure you back it up before going to the Apple store.

  • 8. Re: Big Problem
    Mr4S Level 1 Level 1 (0 points)

    and whats ur opinion about this problem... grayed out WI FI???

    why did it occur???

  • 9. Re: Big Problem
    bhazel Level 4 Level 4 (3,495 points)

    its a hardware problem that can happen

  • 10. Re: Big Problem
    Mr4S Level 1 Level 1 (0 points)

    Should i give the full package of my iphone also its charger to the app store for replace , or just an iphone device?

    and how about them! will they gimme just an iphone or full pachage? and will it be new one or wont?

  • 11. Re: Big Problem
    diesel vdub Level 7 Level 7 (21,935 points)

    They will only swap the iPhone... you will receive a replacement from Service stock which neither you or the genius should be able to tell if it is new or refurbished.

  • 12. Re: Big Problem
    Mr4S Level 1 Level 1 (0 points)

    tnx