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Customer Retention

634 Views 4 Replies Latest reply: Dec 10, 2012 12:52 AM by Roger Wilmut1 RSS
Didisha123 Calculating status...
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Dec 10, 2012 12:02 AM

Hi

In my studies I’m doing a research on customer retention; I would like to know if you have a designated department for customer retention, or dose the first customer service representative to take a call, is also responsible for customer retention. Would appreciate any information you can share.

 

Thanks

Didi

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