4 Replies Latest reply: Dec 10, 2012 12:52 AM by Roger Wilmut1
Didisha123 Level 1 Level 1 (0 points)

Hi

In my studies I’m doing a research on customer retention; I would like to know if you have a designated department for customer retention, or dose the first customer service representative to take a call, is also responsible for customer retention. Would appreciate any information you can share.

 

Thanks

Didi