7 Replies Latest reply: Jan 6, 2013 9:10 AM by Linc Davis
chrisximages Level 1 Level 1 (0 points)

What can I do to solve this problem? Please I need help

I cant update my iTunes, Safari or OSX.

It is very frustrating and I have sent numerous log messages to Apple but to no avail.

Any suggestions would really be appreciated.

Kind regards

Chris


MacBook Pro, Mac OS X (10.6.3)
  • 1. Re: Since my upgrade to ML i have not been able to do any software Updates without my system rebooting
    Linc Davis Level 10 Level 10 (118,270 points)

    Apple doesn't respond to crash reports.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    In the Console window, look under DIAGNOSTIC AND USAGE INFORMATION for crash or panic reports. A crash report has a name ending in ".crash" and a panic report has a name ending in ".panic" Select the most recent report from each subcategory and post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

     

    Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • 2. Re: Since my upgrade to ML i have not been able to do any software Updates without my system rebooting
    chrisximages Level 1 Level 1 (0 points)

    HI Linc,

    Thanks so much for your feedback.

    Here are the files you wanted (I think) :-)

    regards

    Chris

     

    Crash Report

    12/10/12 5:08:00.799 PM ReportCrash[302]: com.apple.message.domain: com.apple.crashreporter.writereport.crash

    com.apple.message.signature: com.apple.NotesMigratorService

    com.apple.message.signature2: UNBUNDLED ||| 1.1 (99)

    com.apple.message.signature3: 91EFDF0C4794029D144B23F539BCEC44

    com.apple.message.result: NO

    com.apple.message.summarize: YES

     

    Panic Report

    12/10/12 5:05:43.041 PM DumpPanic[47]: com.apple.message.domain: com.apple.crashreporter.writereport.panic

    com.apple.message.signature: Kernel

    com.apple.message.signature2: UNBUNDLED |||

    com.apple.message.signature3: UNKNOWN

    com.apple.message.result: noop

    com.apple.message.summarize: YES

  • 3. Re: Since my upgrade to ML i have not been able to do any software Updates without my system rebooting
    Linc Davis Level 10 Level 10 (118,270 points)

    Those are log entries showing that a crash and a panic were reported. I was asking for the contents of those reports. Please review the instructions and try again.

  • 4. Re: Since my upgrade to ML i have not been able to do any software Updates without my system rebooting
    chrisximages Level 1 Level 1 (0 points)

    Hi Linc

    Is this what you referred to? Apologies for the mix-up.

    regards

    Chris

     

    Wed Dec 12 20:32:11 2012

    panic(cpu 0 caller 0xffffff800baac90b): Releasing non-exclusive RW lock without a reader refcount!

    Backtrace (CPU 0), Frame : Return Address

    0xffffff808bf7bac0 : 0xffffff800ba1d626

    0xffffff808bf7bb30 : 0xffffff800baac90b

    0xffffff808bf7bb50 : 0xffffff800bb1c09c

    0xffffff808bf7bd80 : 0xffffff800bb10e92

    0xffffff808bf7bdb0 : 0xffffff800bafeb64

    0xffffff808bf7bf20 : 0xffffff800bafec77

    0xffffff808bf7bf50 : 0xffffff800bde182a

    0xffffff808bf7bfb0 : 0xffffff800baced33

     

     

    BSD process name corresponding to current thread: installd

     

     

    Mac OS version:

    12C54

     

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel slide:     0x000000000b800000

    Kernel text base: 0xffffff800ba00000

    System model name: MacBookPro8,3 (Mac-942459F5819B171B)

     

     

    System uptime in nanoseconds: 424122679831

    last loaded kext at 73358972928: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7f8cd03000, size 32768)

    last unloaded kext at 219821693676: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f8c376000, size 65536)

    loaded kexts:

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AGPM          100.12.69

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.kext.AMDFramebuffer          8.0.0

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

    com.apple.driver.AppleHDA          2.3.1f2

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.AMDRadeonAccelerator          1.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleMikeyDriver          2.3.1f2

    com.apple.driver.AppleIntelHD3000Graphics          8.0.0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.ApplePolicyControl          3.2.11

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleSMCLMU          2.0.2d0

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMuxControl          3.2.11

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleUSBTCButtons          235.4

    com.apple.driver.AppleUSBTCKeyboard          235.4

    com.apple.driver.AppleIRController          320.15

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.2

    com.apple.driver.AppleUSBHub          5.2.5

    com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AirPort.Brcm4331          602.15.22

    com.apple.driver.AppleAHCIPort          2.4.1

    com.apple.driver.AppleUSBEHCI          5.4.0

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.iokit.IOBluetoothFamily          4.0.9f33

    com.apple.driver.DspFuncLib          2.3.1f2

    com.apple.iokit.IOAudioFamily          1.8.9fc10

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOAcceleratorFamily          19.0.26

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.kext.AMD6000Controller          8.0.0

    com.apple.kext.AMDSupport          8.0.0

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleHDAController          2.3.1f2

    com.apple.iokit.IOHDAFamily          2.3.1f2

    com.apple.driver.AppleGraphicsControl          3.2.11

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.5

    com.apple.iokit.IOGraphicsFamily          2.3.5

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleUSBMultitouch          235.7

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

    com.apple.iokit.IOUSBMassStorageClass          3.5.0

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.2.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.1.1

    com.apple.iokit.IOUSBUserClient          5.2.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.2.1

    com.apple.iokit.IOUSBFamily          5.4.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7.1

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    Model: MacBookPro8,3, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.70f5

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)

    Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0246, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

  • 5. Re: Since my upgrade to ML i have not been able to do any software Updates without my system rebooting
    Linc Davis Level 10 Level 10 (118,270 points)

    Boot in safe mode.* This will cause certain caches maintained by the system to be rebuilt. The instructions provided by Apple are as follows:

     

    1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    2. When you see the gray Apple logo, release the shift key.

     

    Safe mode is much slower to boot than normal.

     

    When the login screen appears, reboot as usual (not in safe mode) and test. There's no need to log in while in safe mode.

     

    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

  • 6. Re: Since my upgrade to ML i have not been able to do any software Updates without my system rebooting
    chrisximages Level 1 Level 1 (0 points)

    Seasons Greetings Linc,

    Please accept my apologies for the delayed response. I was sent to work in another location without my MacBook.  I tdid a Safe Boot and rebooted as normal.

    The Software Update starts but it still crashes just like before.

    Is there anything else I can try?

    Thanks and regards

    Chris

  • 7. Re: Since my upgrade to ML i have not been able to do any software Updates without my system rebooting
    Linc Davis Level 10 Level 10 (118,270 points)

    I've seen a few reports of this panic. The cause is unclear. One possibility is a memory or logic-board fault. I suggest you run the extended version of Apple Hardware Test. It's not very reliable, but occasionally it does detect something.

     

    Intel-based Macs: Using Apple Hardware Test

     

    Another possibility is system corruption. If the AHT is negative, proceed as follows.

     

    Back up all data.

     

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

     

    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.

     

    When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

     

    If you still have problems after reinstalling, you may be dealing with bad sectors on the boot drive.

     

    Back up all data to at least two different storage devices.

     

    Boot into Recovery, launch Disk Utility, and erase the startup volume. This operation will destroy all data on the volume, so you had be better be sure of your backups. Install OS X. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

     

    When you reboot, you'll be prompted to go through the initial setup process. That’s when you transfer the data from one of your backups. For a walkthrough, see here:

     

    Using Setup Assistant

     

    Don't transfer the Guest account, if it was enabled on the old system.