scholarwilliams

Q: The new iPad constantly losing cellular data connnection

My new iPad (3rd gen), 4G (AT&T) cannot seem to maintain a cellular data connection.  The AT&T signal meter is still there (and shows 3 bars), but the "4G" disappears, and I get a "could not activate the cellular data network" error.  I know it's not my location because it happens both at work and at home, and because my iPhone 4S and 1st gen iPad don't have the problem.  I have already toggled cellular data on and off, restarted the iPad, reset network settings, and restarted again.  No luck.  Each time I restart, the connection works for about 30 seconds, and I can check my email, but then it immediately goes out again. Has anyone else had this problem? 

iPad, iOS 5.1

Posted on Mar 19, 2012 1:50 PM

Close

Q: The new iPad constantly losing cellular data connnection

  • All replies
  • Helpful answers

first Previous Page 38 of 41 last Next
  • by Errk!,

    Errk! Errk! Oct 25, 2012 9:09 PM in response to Texas.Stargazer
    Level 1 (20 points)
    Oct 25, 2012 9:09 PM in response to Texas.Stargazer

    Exactly; same here. Here in Metro Detroit everything is OK if I keep LTE on, but we just got LTE a few weeks ago. Before that it did not work. If I go north where there is no LTE coverage, I have to turn LTE off or else cellular data does not work. It goes out and doesn't come back.

  • by AdanPalma,

    AdanPalma AdanPalma Nov 8, 2012 6:53 AM in response to scholarwilliams
    Level 1 (0 points)
    Nov 8, 2012 6:53 AM in response to scholarwilliams

    Same happened  to me, I just buy a new Ipad (7 week ago) here in Panama City  at Mac Store. I have been experiencing the same issue loss data conection.its very frustating to have to resset ipad every time this issue occur.... I went to the carrier (Claro)  and they showed to me that signal was ok, my sim card was active and  working properly...Next I went to the Reseller and I show  them the loss data connection, the guy whom attend to me took off my sim card, put it in his cell phone and he could check that  all was ok  with the sim... but my tablet couldnt get 3g signal...and they say to me that they dont know about this issue. What kind of customer services apple has araound de world? If you live in US, they change it but here in Panama i have to let my tablet for a week because they have to validate my issue..If they go to Apple Support Comunites and search tags like this "New Ipad Loss Celllar" "cellular loss connection".....and so on they will find out there are a many people with this problem...What is happening with Apple... ? what does kind of customers services is this?

  • by AdanPalma,

    AdanPalma AdanPalma Nov 8, 2012 6:59 AM in response to scholarwilliams
    Level 1 (0 points)
    Nov 8, 2012 6:59 AM in response to scholarwilliams

    Same happened  to me, I just buy a new Ipad (7 week ago) here in Panama City  at Mac Store. I have been experiencing the same issue loss data conection. I went to the carrier and they showed to me that signa was ok, my sim card was active y working properly...Next I went to the Reseller and I show  them the loss data connection, the guy whom attend to me took off my sim card, put it in his cell phone and he could check that  all was ok  with the sim... but my tablet couldnt get connect 3g  and they say to me that they dont know about this issue. What kind of customer services apple has araound de world? If you live in US, they change it but here in Panama i have to let my tablet for a week because they have to validate my issue..If they go to Apple Support Comunite and search tags like this "New Ipad Loss Cellular" and so on they will find out there are a many people with this problem...What is happening with Apple... ?  its very frustating to have to reset my  ipad every time this issue occur. What does kind of customers services is this?

  • by Texas.Stargazer,

    Texas.Stargazer Texas.Stargazer Nov 8, 2012 7:07 AM in response to AdanPalma
    Level 1 (0 points)
    Nov 8, 2012 7:07 AM in response to AdanPalma

    Did you turn LTE off ?  Turning LTE should fix your problem.

  • by AdanPalma,

    AdanPalma AdanPalma Nov 8, 2012 7:46 AM in response to Texas.Stargazer
    Level 1 (0 points)
    Nov 8, 2012 7:46 AM in response to Texas.Stargazer

    Yes i did... and same.. Tks

  • by naharesa,

    naharesa naharesa Nov 25, 2012 4:32 PM in response to scholarwilliams
    Level 1 (0 points)
    Nov 25, 2012 4:32 PM in response to scholarwilliams

    NOW it happens to my Ipad3. In Malaysia. No 3g always drop the signal to EDGE or GPRS. What to do?

  • by ToileTmaster,

    ToileTmaster ToileTmaster Nov 25, 2012 7:18 PM in response to naharesa
    Level 1 (0 points)
    Nov 25, 2012 7:18 PM in response to naharesa

    Your problem's symptom is poor 3G coverage, which is very common in your country. It's your service provider's problem. Call them and ask them to review the output signal strength.

  • by c.diaz,

    c.diaz c.diaz Dec 10, 2012 10:02 AM in response to scholarwilliams
    Level 1 (0 points)
    Dec 10, 2012 10:02 AM in response to scholarwilliams

    I'd like to point out that this problem was resolved for me with the 5.1.1 update/carrier update.  Not that I'm on iOS 6, the problem has turned, and identical to the was it was the first time.  Could anyone else who was also able to fix their problem, identify if iOS 6 is also causing outlets for them?   Thanks!

  • by c.diaz,

    c.diaz c.diaz Dec 10, 2012 10:05 AM in response to c.diaz
    Level 1 (0 points)
    Dec 10, 2012 10:05 AM in response to c.diaz

    Wow, autocorrect did nothinig good for that last post...

     

    I'd like to point out that this problem was resolved for me with the 5.1.1 update/carrier update.  Now that I'm on iOS 6, the problem has returned, and identical to the way it was the first time.  Could anyone else who was also able to fix their problem, identify if iOS 6 is also causing problems for them?   Thanks!

  • by ToileTmaster,

    ToileTmaster ToileTmaster Dec 10, 2012 3:45 PM in response to c.diaz
    Level 1 (0 points)
    Dec 10, 2012 3:45 PM in response to c.diaz

    I was hit with the cellular issue when I've just bought iPad 3, but it was resolved with 5.1.1 update. I've not seen any further issues with iOS 6.0, and also 6.0.1..

  • by superedman1125,

    superedman1125 superedman1125 Dec 10, 2012 5:35 PM in response to scholarwilliams
    Level 1 (0 points)
    Dec 10, 2012 5:35 PM in response to scholarwilliams

    I'm on 6.0.1. I've made the same observations as ToileTmaster. Haven't noticed the issue for awhile.

  • by jodyfanning,

    jodyfanning jodyfanning Dec 11, 2012 12:48 AM in response to superedman1125
    Level 1 (0 points)
    Dec 11, 2012 12:48 AM in response to superedman1125

    I haven't had any problem since the 5.1.1 update either. I have seen the cellular data error a couple of times since then, but the iPad reconnects itself immediately and then it is fine.

  • by pengmm,

    pengmm pengmm Dec 18, 2012 11:04 AM in response to scholarwilliams
    Level 1 (0 points)
    Dec 18, 2012 11:04 AM in response to scholarwilliams

    I believe this is a software issue regarding the switch between LTE and 3G as many here have stated. I've never played around with the LTE switch since I got my ipad 3 but never had an issue because LTE was not available in my area (both at work or home). However, LTE recently became available in both areas and I started having the problems many of the posters here are describing. I just toggled off the LTE on my device and voila I jumped from 3 bars to 4-5 bars immediately on 3G. Unfortunately, everything is now much slower on loading (imessage, internet, etc) but at least I can get on. Hopefully, this will be fixed in the next iOS release.

  • by Gmouse1,

    Gmouse1 Gmouse1 Dec 24, 2012 7:02 AM in response to pengmm
    Level 1 (16 points)
    Mac OS X
    Dec 24, 2012 7:02 AM in response to pengmm

    Same problem, Denver (Lakewood, CO), AT&T iPhone 5 w/iOS 6.02, iPad 3, iOS 6.01, lose cellular data connectivity, reset network might bring back for few days, turning off LTE makes it work.  Need to get this fixed.

  • by terry78,

    terry78 terry78 Jan 2, 2013 12:09 AM in response to Gmouse1
    Level 1 (9 points)
    Mac OS X
    Jan 2, 2013 12:09 AM in response to Gmouse1

    I have the same problem on my verizon iPad 3 but nothing has fixed it. I had the problem on iOS 5.1.1, still have it on iOS 6.0.1.  Resetting the network or reprovisioning fixes it for a minute or two but then it's back. Turning off LTE doesn't help. I've talked to Verizon support and Apple support without a fix.

first Previous Page 38 of 41 last Next