JimLosAltos
Level 1 (5 points)

Q: Can't do App Store without "other iTunes account"

Since using MA to move to my new MBP Retina with 10.8.2, the App Store is showing me upgrades for iPhoto, iMove and Pages -- yet won't let me download them without "logging in with other iTunes account' Except I do not have and have never had "another iTunes account".

 

App Store upgrades work fine for the OS and other Apps, but not for these three.

 

What do I do?

 

Thank you.

MacBook Pro, Mac OS X (10.7)

Posted on Dec 10, 2012 11:49 AM

by JimLosAltos,Solvedanswer
JimLosAltos JimLosAltos
Level 1 (5 points)
A:

FYI -- solved, but nothing on support was relevant. Three, Apple programs came pre-installed and the factory messed them up. Worked until upgrade. iLife group gave me codes to download new versions (basically, replaced the software) but Pages group had to refund my credit card charge and tell me to repurchase.

 

People on phone were very nice and helpful, but too app. 14 emails over a week (email support people are, ah, less skillful), dealing with countless different departments,  culminating in a 53-minute phone call.

Posted on Dec 17, 2012 12:26 PM

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JimLosAltos

Q: Can't do App Store without "other iTunes account"

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  • by mende1,

    mende1 mende1 Dec 10, 2012 11:50 AM in response to JimLosAltos
    Level 10 (93,324 points)
    Desktops
    Dec 10, 2012 11:50 AM in response to JimLosAltos

    See > http://support.apple.com/kb/TS4236

  • by JimLosAltos,Solvedanswer

    JimLosAltos JimLosAltos Dec 17, 2012 12:26 PM in response to JimLosAltos
    Level 1 (5 points)
    Dec 17, 2012 12:26 PM in response to JimLosAltos

    FYI -- solved, but nothing on support was relevant. Three, Apple programs came pre-installed and the factory messed them up. Worked until upgrade. iLife group gave me codes to download new versions (basically, replaced the software) but Pages group had to refund my credit card charge and tell me to repurchase.

     

    People on phone were very nice and helpful, but too app. 14 emails over a week (email support people are, ah, less skillful), dealing with countless different departments,  culminating in a 53-minute phone call.

  • by JimLosAltos,

    JimLosAltos JimLosAltos Feb 27, 2013 2:50 PM in response to JimLosAltos
    Level 1 (5 points)
    Feb 27, 2013 2:50 PM in response to JimLosAltos

    FYI Actually, now the problem is "unsolved"

     

    While Apple CSRs said to uninstall, get a refund then re-purchase Pages, the App Store won't allow me to purchase the program a second time. It says I have an upgrade waiting, even after deleting the program.