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Trouble ordering Aperature book

543 Views 13 Replies Latest reply: Dec 12, 2012 8:52 AM by shuttersp33d RSS
ccewart Calculating status...
Currently Being Moderated
Dec 9, 2012 6:07 PM

I am having trouble ordering a book - I keep getting the message saying I have to update my account settings. I have updated them and they are all fine and I still keep getting the same message. HELP!

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Dec 10, 2012 3:57 AM (in response to ccewart)

    What account settings have you checked?

     

     

    There maybe several reasons for this message, but for most posters here the problem have been, that the server did not accept the AppleID security settings: if your password is insufficient or the answers to the security not at least six characters long, you will get "try again later", without any indication what might be wrong, so check first this document:

    Apple ID: Tips for protecting the security of your account

     

    Other reasons may be:

    • Too much traffic at the App Store, really try again later.
    • You may have used an image that cannot be printed - a corrupted or incompatible image file: to check for this, try to use the "Preview Book" button or to print your book to a pdf file. If this also does not succeed, try to find this corrupted image and use a different version.
    • Your address information may be inconsistent with Apple's rules: check carefully your zip code, and check the "Language & Text" System Preferences pane: The region in the "Region" tab must be set to the country you are in, and the country must be the country used with your AppleID.
    • Your credit card information must be correct and the credit card still valid.
    • Check your security settings at My AppleID appleid.apple.com
      • The password needs to be acceptable, at least eight characters and a number and an UpperCase letter.
      • The answers to all your security questions need to be at least six characters long.
    • Your Firewall or antivirus software may prevent the access to the store; you may need to turn them off temporarily.
    • Change the security settings at My AppleID, if they are not correct, see Kappy's post here: Re: I forgot my resuce email and my answers for the security questions. I need help please!!

    And your book must not have more than 100 pages.

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Dec 10, 2012 6:55 AM (in response to ccewart)

    Is the preview of the book o.k. when you use the "preview book" button? Sometimes the book will not upload and hang after hours, if one of the image files is corrupted and cannot be rendered.

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Dec 10, 2012 2:40 PM (in response to ccewart)

    Please review you billing information and approve it"

    There must be something wrong with the billing information. Is there anything marked in red? Are you ordering from an Apple store in the same country as your Apple ID is set to?

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Dec 10, 2012 3:21 PM (in response to ccewart)

    I just reviewed the account information and there is nothing in red

    The zip code exactly five letters? The  "Language & Text" System Preferences pane "Region" tab set to US, credit card valid, your password at least 8 digits?

     

    Your internet is working, and you do not have any firewall or antivirus filter active, that might prevent access to the store?

    Sorry, I am running out of ideas,

  • shuttersp33d Level 4 Level 4 (1,540 points)
    Currently Being Moderated
    Dec 10, 2012 4:43 PM (in response to ccewart)

    You may want to try creating a second AppleID and see if you are able to order. You would have to use a different email address to do that.

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Dec 10, 2012 11:33 PM (in response to ccewart)

    Launch "System Preferences" fro the "Apple " menu. What is your Mac OS X version? On my system (Mt. Lion) the "Language & Text"  is here:

    languageText.png

    region.png

    OS X Mountain Lion, 2.4 GHz I.Core i7, 16GB, 500GB SSD
  • shuttersp33d Level 4 Level 4 (1,540 points)
    Currently Being Moderated
    Dec 12, 2012 8:52 AM (in response to ccewart)

    I'll float this advice again... Did you try creating a new AppleID? See if the order goes through with a new AppleID and let us know.

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