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The new iPad constantly losing cellular data connnection

128855 Views 604 Replies Latest reply: Oct 28, 2013 5:43 PM by Mangi Wau RSS
  • Errk! Level 1 Level 1 (20 points)

    Exactly; same here. Here in Metro Detroit everything is OK if I keep LTE on, but we just got LTE a few weeks ago. Before that it did not work. If I go north where there is no LTE coverage, I have to turn LTE off or else cellular data does not work. It goes out and doesn't come back.

  • AdanPalma Calculating status...

    Same happened  to me, I just buy a new Ipad (7 week ago) here in Panama City  at Mac Store. I have been experiencing the same issue loss data conection.its very frustating to have to resset ipad every time this issue occur.... I went to the carrier (Claro)  and they showed to me that signal was ok, my sim card was active and  working properly...Next I went to the Reseller and I show  them the loss data connection, the guy whom attend to me took off my sim card, put it in his cell phone and he could check that  all was ok  with the sim... but my tablet couldnt get 3g signal...and they say to me that they dont know about this issue. What kind of customer services apple has araound de world? If you live in US, they change it but here in Panama i have to let my tablet for a week because they have to validate my issue..If they go to Apple Support Comunites and search tags like this "New Ipad Loss Celllar" "cellular loss connection".....and so on they will find out there are a many people with this problem...What is happening with Apple... ? what does kind of customers services is this?

  • AdanPalma Level 1 Level 1 (0 points)

    Same happened  to me, I just buy a new Ipad (7 week ago) here in Panama City  at Mac Store. I have been experiencing the same issue loss data conection. I went to the carrier and they showed to me that signa was ok, my sim card was active y working properly...Next I went to the Reseller and I show  them the loss data connection, the guy whom attend to me took off my sim card, put it in his cell phone and he could check that  all was ok  with the sim... but my tablet couldnt get connect 3g  and they say to me that they dont know about this issue. What kind of customer services apple has araound de world? If you live in US, they change it but here in Panama i have to let my tablet for a week because they have to validate my issue..If they go to Apple Support Comunite and search tags like this "New Ipad Loss Cellular" and so on they will find out there are a many people with this problem...What is happening with Apple... ?  its very frustating to have to reset my  ipad every time this issue occur. What does kind of customers services is this?

  • Texas.Stargazer Calculating status...

    Did you turn LTE off ?  Turning LTE should fix your problem.

  • AdanPalma Level 1 Level 1 (0 points)

    Yes i did... and same.. Tks

  • naharesa Calculating status...

    NOW it happens to my Ipad3. In Malaysia. No 3g always drop the signal to EDGE or GPRS. What to do?

  • ToileTmaster Level 1 Level 1 (0 points)

    Your problem's symptom is poor 3G coverage, which is very common in your country. It's your service provider's problem. Call them and ask them to review the output signal strength.

  • c.diaz Calculating status...

    I'd like to point out that this problem was resolved for me with the 5.1.1 update/carrier update.  Not that I'm on iOS 6, the problem has turned, and identical to the was it was the first time.  Could anyone else who was also able to fix their problem, identify if iOS 6 is also causing outlets for them?   Thanks!

  • c.diaz Level 1 Level 1 (0 points)

    Wow, autocorrect did nothinig good for that last post...

     

    I'd like to point out that this problem was resolved for me with the 5.1.1 update/carrier update.  Now that I'm on iOS 6, the problem has returned, and identical to the way it was the first time.  Could anyone else who was also able to fix their problem, identify if iOS 6 is also causing problems for them?   Thanks!

  • ToileTmaster Level 1 Level 1 (0 points)

    I was hit with the cellular issue when I've just bought iPad 3, but it was resolved with 5.1.1 update. I've not seen any further issues with iOS 6.0, and also 6.0.1..

  • superedman1125 Calculating status...

    I'm on 6.0.1. I've made the same observations as ToileTmaster. Haven't noticed the issue for awhile.

  • jodyfanning Level 1 Level 1 (0 points)

    I haven't had any problem since the 5.1.1 update either. I have seen the cellular data error a couple of times since then, but the iPad reconnects itself immediately and then it is fine.

  • pengmm Calculating status...

    I believe this is a software issue regarding the switch between LTE and 3G as many here have stated. I've never played around with the LTE switch since I got my ipad 3 but never had an issue because LTE was not available in my area (both at work or home). However, LTE recently became available in both areas and I started having the problems many of the posters here are describing. I just toggled off the LTE on my device and voila I jumped from 3 bars to 4-5 bars immediately on 3G. Unfortunately, everything is now much slower on loading (imessage, internet, etc) but at least I can get on. Hopefully, this will be fixed in the next iOS release.

  • Gmouse1 Calculating status...

    Same problem, Denver (Lakewood, CO), AT&T iPhone 5 w/iOS 6.02, iPad 3, iOS 6.01, lose cellular data connectivity, reset network might bring back for few days, turning off LTE makes it work.  Need to get this fixed.

  • terry78 Calculating status...

    I have the same problem on my verizon iPad 3 but nothing has fixed it. I had the problem on iOS 5.1.1, still have it on iOS 6.0.1.  Resetting the network or reprovisioning fixes it for a minute or two but then it's back. Turning off LTE doesn't help. I've talked to Verizon support and Apple support without a fix.

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