4500staylor1

Q: Uploading Order never completes

I am trying to order a 72 page Photo Essay Extra Large format book.  The Uploading Order activity starts but never completes.  The Activity window indicates the uploading activity.  However, the status area remains blank.

I have previewed the book in Acrobat Pro and have not found any corrupted photos.  I do get a warning that there are 3 empty text boxes but no warning that this will cause the upload to fail.

Any thoughts from anyone?

Thanks for your help!

Aperture 3, Mac OS X (10.6.8)

Posted on Dec 10, 2012 3:11 PM

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Q: Uploading Order never completes

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  • by léonie,

    léonie léonie Dec 10, 2012 11:20 PM in response to 4500staylor1
    Level 10 (107,820 points)
    iCloud
    Dec 10, 2012 11:20 PM in response to 4500staylor1

    How did you create the preview of the book? With "File > print" or with the "Preview Book" button? If you did not use the "Preview Book" button, check again with that.

     

    What account settings have you checked?

     

     

    There maybe several reasons for the upload to hang, but for most posters here the problem have been, that the server did not accept the AppleID security settings: if your password is insufficient or the answers to the security not at least six characters long, the upload will hang and you will get "try again later", without any indication what might be wrong, so check first this document:

    Apple ID: Tips for protecting the security of your account

     

    Other reasons may be:

    • Too much traffic at the App Store, really try again later.
    • You may have used an image that cannot be printed - a corrupted or incompatible image file: to check for this, try to use the "Preview Book" button or to print your book to a pdf file. If this also does not succeed, try to find this corrupted image and use a different version.
    • Your address information may be inconsistent with Apple's rules: check carefully your zip code, and check the "Language & Text" System Preferences pane: The region in the "Region" tab must be set to the country you are in, and the country must be the country used with your AppleID.
    • Your credit card information must be correct and the credit card still valid.
    • Check your security settings at My AppleID appleid.apple.com
      • The password needs to be acceptable, at least eight characters and a number and an UpperCase letter.
      • The answers to all your security questions need to be at least six characters long.
    • Your Firewall or antivirus software may prevent the access to the store; you may need to turn them off temporarily.
    • Change the security settings at My AppleID, if they are not correct, see Kappy's post here: Re: I forgot my resuce email and my answers for the security questions. I need help please!!

    And your book must not have more than 100 pages.

     

    Regards

    Léonie