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iTunes keeps asking to verify payment information

398262 Views 201 Replies Latest reply: Mar 6, 2014 1:55 PM by Ph43 RSS
  • McBert Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 4, 2012 12:33 PM (in response to whitby)

    This is happening with me and I haven't had any luck with the drones in customer support, friggin tights have more support.

    Problem is every time it does it it debits £1.58 on my card... that sits in limbo for TWO WEEKS!

    I haven't done anything on my pc to warrant this happening THREE TIMES IN ONE MONTH [space of a month]

    I don't have the billions that Apple does, I don't drink don't smoke my gadgets are all I have, You might think aw man it's only £1.58 but I have other money issues so that £1.58 could bounce another transaction and snowball into a lot more money! so I cannot afford it.

    All I did get was company line and asked to stop swearing..... that parts temporary!


    It's a joke, for a comapny who call their emplyees GENUISES all I see  is morons.


    I hate android but I don't hate Windows or Noia so I guess bye bye iPad/iPhone hello surface/Lumia.

  • Nellieeleoniee Calculating status...
    Currently Being Moderated
    Dec 8, 2012 2:33 AM (in response to whitby)

    HELP! i cannot update any app's on my iphone 4s it's asking for bank details and iv'e added them and still isn't working it's done this a few times to me now.

  • Sal Serio Calculating status...
    Currently Being Moderated
    Dec 8, 2012 4:31 AM (in response to McBert)

    I had the same problem and it ended up being an issue with the Bank. There were several places where the address had to be updated to match my new address/zip code. It took several calls to the Bank and ended up speaking to several different people at the Bank. It was not Apple - there wasn't anything they could do. It's very frustrating.

  • Kabira Calculating status...
    Currently Being Moderated
    Dec 8, 2012 1:28 PM (in response to whitby)



    I just changed country name, and it worked. Go from Itunes to your account and change it.


    Good luck

  • TheM1234 Calculating status...
    Currently Being Moderated
    Dec 11, 2012 6:05 AM (in response to whitby)

    I have an iPad on iOS 6.0.1 and it asks me for credit card info even though it is the only apple device I have. Maybe it's a problem with the App Store?

  • Appletvsucksbig Calculating status...
    Currently Being Moderated
    Dec 23, 2012 9:34 PM (in response to frank.g)

    Can I ask why something this dumb is here and apple hasn't fixed it? Should have bought a roku.

  • Tomo911 Calculating status...
    Currently Being Moderated
    Dec 25, 2012 3:03 PM (in response to Kabira)

    I tried changing country and it didnt work. This is pure ******** man. Where is the proper support for this issue. Couple more days trying then im getting a refund and never touching an apple product ever again

  • Bad Dog NY Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 25, 2012 8:37 PM (in response to Tomo911)

    OKay guys, I started this thread and have opted this before, maybe iy no,longer works, but here it goes. You need to go into your account and change something. I changed no salutation to " mr." I have also heard of people changing a name, Like Dave to David. You need to change something in your info, I don't know if address info will work, like country. Yes, this is a problem with iTunes and App Store, yes it is a bug, yes it should be fixed. I get the feeling it is isolated and infrequent, as I fixed it once and it stayed fixed...knock on wood. Good luck.

  • OrigNorCalGal Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 8, 2013 1:01 AM (in response to TheM1234)

    I had same issue, try going to the settings on your iPad, then to iCloud (not iTunes) go to (iCloud) account and enter the exact same credit card and billing info you have in your iTunes account, this worked for me (you dont have to purchase any additional 'storage' from iCloud, just have your billing info entered).  This also fixes the same message from Apple TV when/if you are trying to rent a movie, etc.

  • yani1soto Calculating status...
    Currently Being Moderated
    Jan 17, 2013 7:02 AM (in response to whitby)

    Same problem here I tried with two different accounts and it keeps asking me to verify my payment information! Helpppppp!!!!!! can't download anything!

  • Adamofverm Calculating status...
    Currently Being Moderated
    Jan 17, 2013 5:40 PM (in response to whitby)

    Yes im having the same problem but i dont use a credit card anyway (pre-paid cards) but it still doesn't let me us my acount to download this is the 4th problem ive had this month with apple products and iam tierd of this crap

  • jdsouthard7 Calculating status...
    Currently Being Moderated
    Feb 11, 2013 4:47 PM (in response to whitby)

    Just wanted to confirm and advise of the process to use Apple Gift card on Apple TV.


    1. Add gift card to Itunes account (the balance will show up at the top of the itunes home page)

    2. Order the movie you want on Apple TV (Apple TV may require you to enter the last 3 digits of your credit card on file)

    3. The price of your purchase on the Apple TV will be deducted from the balance automatically on Itunes.


    It is that simple.


    No need to get a Roku..........

  • Deea16 Calculating status...
    Currently Being Moderated
    Feb 27, 2013 7:20 AM (in response to Kingredmer)

    How do you get rid of that payment bill? Do I have to pay? And how much? And.. It won't let me download any apps, it keeps on asking me that question, and I don't know how to get rid of it.

  • Leilani171 Calculating status...
    Currently Being Moderated
    Mar 18, 2013 11:12 PM (in response to Mazdaspeed3)

    im confused cuz the same thing is happening to me ! its weird cuz it happend today. last week i was on pandora for more than an hr n it said to pay 3.99 mo or 99cens to continue n i click 99cents n it went! i said hmm ok but wait i dont have $? so then next day i downloaded two games for my niece n it did after4 songsn after itried 5 songs but it said i couldnt im like ok. then today it says view bilinh info.. it delcined but i DONT HAVE $ IN MY BANK? how couldve i download all that when nbodys uses my stuff>?

  • Eclaire_14 Calculating status...
    Currently Being Moderated
    Mar 27, 2013 7:11 PM (in response to Sengoku86)

    I have a mastercard and it's doing it. Yay me.


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