14 Replies Latest reply: Dec 11, 2012 7:27 AM by thomas_r.
jenny20 Level 1 Level 1 (0 points)

So, I upgraded to Mountain Lion and its been the biggest mistake i have ever made thus far. Since doing so I cannot run office 2004 which was upgraded to date and my 3 TB drive by WD is not reading. Help.....


iMac, OS X Mountain Lion (10.8.2)
  • 1. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    You need to upgrade to a newer version of Office. 2008 or 2011 will work fine.

     

    As for your hard drive, that's likely to be a separate and only coincidental issue. What exactly is happening with that drive? Have you tried repairing it with Disk Utility?

  • 2. Re: Mountain Lion Upgrade not so good...
    jenny20 Level 1 Level 1 (0 points)

    The message i get is this disk you cannot be read by this computer. Then it has the following options: Intialize, Ignore or Eject. Intialize takes me to the disk utility where i can repair or verify the drive. That also comes up with an error.

     

    Just now when I restarted my computer i didnt get the message and it is not showing up in disk utility but the light on the drive is flashing.

  • 3. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    If the drive has stopped showing up at all in Disk Utility, it is probably physically failing. All hard drives do this at some point, and it's impossible to predict when it will happen. If you can get it to show up in Disk Utility again, what is the specific error Disk Utility gives you when you try to repair it? (You can copy the text from Disk Utility and paste into a message here.)

     

    Is there important data on that drive that is not backed up somewhere else?

  • 4. Re: Mountain Lion Upgrade not so good...
    jenny20 Level 1 Level 1 (0 points)

    i moved all of my media to the drive...

  • 5. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    i moved all of my media to the drive...

     

    What media? Is it backed up anywhere else?

  • 6. Re: Mountain Lion Upgrade not so good...
    jenny20 Level 1 Level 1 (0 points)

    all musiic, movies, tv etc. not backed up anywhere else. i didnt think my 3 month old external drive would fail.

  • 7. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    all musiic, movies, tv etc. not backed up anywhere else. i didnt think my 3 month old external drive would fail.

     

    Hard drives can fail at any time, and though the risk gets higher with age, it can easily happen with a brand new drive. Keep in mind we're talking about equipment that must be manufactured in a clean room with a carefully maintained environment and humans allowed inside only when wearing special suits. One tiny piece of dust or drop of moisture inside a hard drive would be enough to destroy it.

     

    Did you ever get the drive to show up in Disk Utility again? If not, the drive may be dead. One other thing to try would be to test with a different cable, or put the drive in a new enclosure. It's possible the failure is with something other than the drive itself.

     

    Unfortunately, if those possibilities don't pan out, the drive is dead and the data gone with it. Although there are data recovery services that will disasseble the drive and try to read what they can with specialized equipment, those services typically cost in the neighborhood of four figures. And you have to pay up front with no guarantees of success. You will have to decide whether that cost is worthwhile for the data that was lost.

  • 8. Re: Mountain Lion Upgrade not so good...
    ds store Level 7 Level 7 (30,305 points)

    jenny20 wrote:

     

    all musiic, movies, tv etc. not backed up anywhere else. i didnt think my 3 month old external drive would fail.

     

    It's just not reading on your Mac for some reason, it hasn't failed unless it's dead, like not moving.

     

    Was the drive a NTFS formatted drive? Did you have software installed for the Mac to read/write that drive format?

     

    When OS X was upgraded, it booted out any third party software installed in OS X itself to facilitate reading/writing to NTFS drives.

     

     

    You can take the drive to another Mac and see if it works there, if it's a PC and the drive is formatted OS X Extended or another Apple format, then you need to install MacDrive on the PC first.

     

    exFAT formatted drives on a Mac seem to have problems on PC's too, it that is any viable information.

     

    Last case you can take the drive to a LOCAL PC/Mac specialist, as long as it's mechanically working, they can read it, my cost a few hundred dollars though.

     

    They can even take the internal drive out of the case and read it with a SATA to USB adapter, in case it's a problem with the ports or USB interface.

     

     

    It's only 4 figures when it's not mechanically working, I wish certain people would learn something about data recovery before scaring people. Hint... hint.

  • 9. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    It's only 4 figures when it's not mechanically working, I wish certain people would learn something about data recovery before scaring people. Hint... hint.

     

    If it's not showing up in Disk Utility, as Jenny has said, then it doesn't matter how it's formatted... there's a hardware issue somewhere.

     

    Perhaps you should learn to read before criticizing people's answers.

  • 10. Re: Mountain Lion Upgrade not so good...
    ds store Level 7 Level 7 (30,305 points)

    Thomas A Reed wrote:

     

    If it's not showing up in Disk Utility, as Jenny has said, then it doesn't matter how it's formatted... there's a hardware issue somewhere.

     

     

    The 10.8 upgrade is the problem, it's got corrupted.

     

    Steps 1-8 should have it fixed.

     

    Step by Step to fix your Mac

     

    My computer is not working, is my personal data lost?

     

     

    If she can't do this, then she should stop using everything and take it to a local professional computer repair shop that does Mac's.

  • 11. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    The 10.8 upgrade is the problem, it's got corrupted.

     

    How, exactly, would a corrupt upgrade cause an external hard drive to stop showing up in Disk Utility? That's one I've never heard before...

  • 12. Re: Mountain Lion Upgrade not so good...
    ds store Level 7 Level 7 (30,305 points)

    Thomas A Reed wrote:

     

    How, exactly, would a corrupt upgrade cause an external hard drive to stop showing up in Disk Utility?

     

     

    The 10.8 upgrade was the last major change, the first order of business should be to disconnect all other hardware and fix the Mac itself throughly to make sure it's not the source of the problem.

     

    Step by Step to fix your Mac

     

     

    Next would be to address the NTFS issue and install/reinstall that necessary software if the drive was formatted NTFS, then attempt to access the drive again.

     

    http://www.tuxera.com/products/tuxera-ntfs-for-mac/

     

     

     

    If the drive is still not showing up, then to address that issue:

     

     

    1: By attempting to connect to other machines, using other cables and ports on the Mac's, other Mac's and PC's depending upon the format of the drive.

     

    2: If it's port powered, to use a powered USB hub as Apple is cutting off devices that are drawing too much power

     

    3: If all those attempts fail and the drive has no encryption (Filevault), to install Data Rescue (free trial) to see if it see's the drive, if so then to purchase the software ($100) and send the recovered data to another external hard drive large enough to handle it. (formatted GUID and OS X Extended Journaled in Disk Utility)

     

    4: Use the local services of a professional computer repair service, there might be a Linux geek there that knows a few tricks.

     

    5: If the drive still doesn't show up, it might be a electronic issue of the enclosure/port interfaces, the internal drive can be removed and a SATA to USB adapter cable used

     

    6: Last if the internal hard drive itself is mechanically dead, then the "4 figures" drive Drive Savers type dissection is certainly a option if the data on the drive is not encrpyted (FileVault)

  • 13. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    One other thing to try would be to test with a different cable, or put the drive in a new enclosure. It's possible the failure is with something other than the drive itself.

     

    I thought of one other possibility: the port you're connecting to on the computer may have developed a problem. Try connecting the drive to a different port. If that doesn't work, try a different computer.

  • 14. Re: Mountain Lion Upgrade not so good...
    thomas_r. Level 7 Level 7 (27,925 points)

    How, exactly, would a corrupt upgrade cause an external hard drive to stop showing up in Disk Utility?

     

    The 10.8 upgrade was the last major change

     

    You are missing the point. As Jenny said, the drive is not showing up in Disk Utility. An NTFS drive will show up in Disk Utility, regardless of whether or not any third-party software is installed to allow the Mac to write to it. An app like Data Rescue cannot work with a drive that isn't even showing up in Disk Utility. And if the drive were drawing too much power for a USB or Firewire port (whichever Jenny is using) to handle, that wouldn't have changed just because the computer was running Mountain Lion.