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Windows 8 and iPhone 5 USB Driver

34676 Views 18 Replies Latest reply: Feb 23, 2014 3:20 AM by altaniamin19 RSS
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esteban2800 Level 1 Level 1 (10 points)
Currently Being Moderated
Dec 11, 2012 8:03 AM

I upgraded my iPhone to version 5 and Windows 8 does not recognize the device. Any ideas how to fix this? I was able to connect my iPhone 4 successfully before on Windows 8. Any ideas what driver I need to download to get my iPhone 5 working on Windows 8. When I do a search automatically for drivers, it returns nothing.

iPhone 4, iOS 5.1
  • Kurtosis12 Level 2 Level 2 (215 points)
    Currently Being Moderated
    Dec 11, 2012 8:26 AM (in response to esteban2800)

    Are you saying it doesn't show up in iTunes? Have you upgraded to iTunes 11?

  • Kurtosis12 Level 2 Level 2 (215 points)
    Currently Being Moderated
    Dec 11, 2012 9:54 AM (in response to esteban2800)

    Doing a little Googling, it looks like you are not alone. And it's not just the iPhone 5, some people are having issues with iPhone 4's on Windows 8 as well. Close iTunes, stop the "Apple Mobile Device Service," plug in the iPhone and then start the "Apple Mobile Device Service" again then open iTunes.

     

    Try restarting the Apple Mobile Device Service - http://support.apple.com/kb/ts1567

     

    Also, do you have the full version of Windows 8 or the beta version?

  • colarte Calculating status...
    Currently Being Moderated
    Feb 5, 2013 7:39 AM (in response to esteban2800)

    mine shows in itunes just fine - but only allows me to sync photos to phone, not off the phone and my pc doesnt see the iphone as a device at all...

     

    very frustrating i need the photos off of my phone asap!!

  • thair Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 15, 2013 9:18 PM (in response to esteban2800)

    This is what i did and its working now.

    open device manager , right click my computer icon , then select manage devices

    look for "Universal Serial Bus Controllers" usually will be at the buttom of the list
    then right  click "generic usb hub" and uniniall it
    re-plug your iphone after that
    it worked for me
    i hope it works for you too

  • carlamich Calculating status...
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    May 22, 2013 8:21 AM (in response to esteban2800)

    esteban2800.... can you tell me step by step how to do this in Windows 8 please???

  • devd112 Calculating status...
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    Sep 1, 2013 7:33 AM (in response to esteban2800)

    Hi,

     

    Did anyone find a solution to this? i am using windows 8  64 bit

     

    "mine shows in itunes just fine - but only allows me to sync photos to phone, not off the phone and my pc doesnt see the iphone as a device at all..."

     

    The USB driver and the apple Mobile device areinstalled correctly and it is also visible under other devices, but when i try doing update driver, it can't find a suitable driver for i phone 5 nither in my

    system nor online

     

     

    other devices.jpg

     

    Pls help me with a soultion

  • Artcomm Calculating status...
    Currently Being Moderated
    Sep 10, 2013 6:51 AM (in response to thair)

    Thank you, Thair! Your explanation completely took care of the problem. There was a moment of panic, when Windows 8 did not respond to generate a new version of the driver, but it eventually did!

  • thair Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2013 10:19 PM (in response to Artcomm)

    you're welcome Artcomm!

  • Biggler6 Calculating status...
    Currently Being Moderated
    Jan 24, 2014 6:49 PM (in response to esteban2800)

    I had this issue with an iPhone 5S and windows 8.1.  The driver was missing.  These are the steps to determine if the driver is missing and add the proper driver.

     

    http://support.apple.com/kb/TS1538

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