mozene01
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Q: When I am trying to burn my playlist, there is an error message that says "cd/dvd software not found"  How do I fix this?

When I am trying to burn my playlist, there is an error message that says "cd/dvd software not found"  I can burn in windows media but not itunes.  I have tried to uninstall and reinstall itunes but it still does not work.  Please help!!

Windows XP

Posted on Dec 5, 2012 10:17 PM

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mozene01

Q: When I am trying to burn my playlist, there is an error message that says "cd/dvd software not found"  How do I fix this?

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  • by mozene01,

    mozene01 mozene01 Dec 5, 2012 10:21 PM in response to mozene01
    Level 1 (0 points)
    Dec 5, 2012 10:21 PM in response to mozene01

    I ran the diagnostics check and this is the message:

     

     

     

    Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)

    Dell Inc. Inspiron 1525

    iTunes 10.7.0.21

    QuickTime 7.7.3

    FairPlay 2.2.19

    Apple Application Support 2.3

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.0.59

    Apple Mobile Device Driver 1.57.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 00C4AB4403487290

     

    Current user is not an administrator.

    The current local date and time is 2012-12-05 23:52:38.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    The driver AFS.SYS is installed on the system.

    iPodService 10.7.0.21 is currently running.

    iTunesHelper 10.7.0.21 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • by b noir,

    b noir b noir Dec 7, 2012 3:00 PM in response to mozene01
    Level 9 (72,129 points)
    Dec 7, 2012 3:00 PM in response to mozene01

    This looks to be our culprit:

     

    The driver AFS.SYS is installed on the system.

     

    Try Solution 2 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • by mozene01,

    mozene01 mozene01 Dec 11, 2012 9:27 AM in response to b noir
    Level 1 (0 points)
    Dec 11, 2012 9:27 AM in response to b noir

    This did not work...Are there any other suggestions for this error message?

  • by wranglers royal lark,

    wranglers royal lark wranglers royal lark Dec 12, 2012 4:55 AM in response to mozene01
    Level 1 (0 points)
    Dec 12, 2012 4:55 AM in response to mozene01

    I have the same problem...I used to purchase music and burn it to a CD for my car and when I updated my itunes, (which I wish I hadn't and doing a system restore failed) I can not figure out how to burn any music off my itunes...I need to burn a CDS for church this Sunday so please help...