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I accidently broke the glass of my mini Ipad. Does the warranty cover it?

7754 Views 8 Replies Latest reply: Dec 11, 2012 9:17 AM by lkrupp RSS
Valeria0512 Calculating status...
Currently Being Moderated
Dec 10, 2012 9:15 PM

I just bought my Ipad mini with the cover. I accidently broke the glass even if it had the cover on. I would like to know if the warranty cover it or if I have to pay something to fix it?

iPad, Ipad Mini
  • Allan Eckert Level 8 Level 8 (39,420 points)

    No. The warranty does not cover damage.

     

    Allan

  • Pinolillo Calculating status...

    Apple standard warranty will not cover the broken glass if it's due to negligence, wrong use or abuse.


    However, a more interesting question is if Apple warranty still cover the rest of the iPad that didn't take damage during the incident, for example: in the event that you drop your iPad and you take it to an authorized service provider so they replace the broken screen, do you still have a 1 year warranty? what about if this incident happen just 2 weeks before the standard 1 year warranty runs out? The replaced part will still be in warranty even if the iPad will not after just 2 weeks. What if they replace the part and 1 month later another hardware defects happen, e.g. the camera stop working, can the service provider blame the previous (and already fix) drop because of the new camera issue?

     

    What about the cases of iPad 3 and iPhone 4/4S owners that after upgrading to iOS 6 cannot connect to any Wi-Fi networks? The warranty only covers hardware defects, but what about a 100% legal Operating System upgrade that bricked your iDevice? Can this people demand warranty or they should sue Apple in a class action trial?

     

    Apple logic in all this matters is not clear and it's not mention on any legal document that I have found.

  • babowa Level 7 Level 7 (22,095 points)

    We are all other users here just like you - we are not lawyers (that I know of), nor do we work for Apple. I'd suggest you contact their legal department for clarification.

     

    FWIW, you might want to read the entire para. 7 of the iOS6 SLA, available for download here:

     

    http://www.apple.com/legal/sla/

  • Johnathan Burger Level 6 Level 6 (14,455 points)

    "EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to the hardware product manufactured by or for Apple that can be identified by the “Apple” trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any non-Apple hardware product or any software, even if packaged or sold with the Apple hardware.

    Software distributed by Apple with or without the Apple brand name (including, but not limited to system software) is not covered under this Limited Warranty."

    http://images.apple.com/legal/warranty/docs/NA_iPad_Warranty_v20.pdf

     

    Software is not covered.

  • Pinolillo Level 1 Level 1 (0 points)

    First, I already knew that warranty only covers hardware issue, but given the nature of the iOS 6 issues this clearly should be an exception (if not legally, at least in order to offer a better customer care).

     

    People install the iOS 6 (without any kind of jailbreak or modification) in iPad 3 and iPhone 4/4S are losing their Wi-Fi functionality on the devices. A software issue that could be easy to fix if: (1) Apple offer users another update to fix the issue, or (2) Apple allow people to restore their original software, a BASIC 'trick' that even my 14 years old iMac can do.

     

    Instead, they are stuck with a No-Wi-Fi device because Apple offer none of this solutions, and in fact offers no solution at all.

     

    Second, I know that this is not a lawyers forum (I'm not one btw), but these matters should be of concern of every user, because someday and for some reason, something will go wrong with one (or several) of your iDevices, even when Apple is a great company that makes great products, it's a simple matter of statistics and odds.

     

    Yesterday I ask to several friends of mine if they know what will happen if they broke their iDevice screen, do the lost totally or partially the standard warranty? I had several different responses, I clear sign that people tend to think that everything just will always be fine, because they trust Apple. Wrong guess if you just upgrade your iPad 3 to iOS 6 or broke by accident your screen.

  • Texas Mac Man Level 8 Level 8 (44,245 points)

    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.

     

    Out-of-Warranty Service

         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.    

     

    iPad modelOut-of-Warranty Service Fee
    iPad mini$219
    iPad 3rd, 4th generation$299
    iPad 2, iPad$249

    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

     

     

    Make a Genius Bar Reservation

    http://www.apple.com/retail/geniusbar/

     

    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.

     

    iPad Repair & Screen Replacement Services

    http://www.ifixyouri.com/16-ipad-repairs

     

    RepairZoom iPad Repair

    http://www.repairzoom.com/ipad-repair.html

     

    Mission Repair

    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm

     

    iGadgetResQ

    http://www.igadgetresq.com/ipad-repair/

     

     Cheers, Tom

  • babowa Level 7 Level 7 (22,095 points)

    It helps if people read the "fine print" (any legal document/language which is part of a purchase and/or warranty) before they decide to purchase something. I always do. If I do not understand a paragraph, I will contact the mfr or store and ask - I do not buy unless I know what my and the mfr's obligations are. Complaining after the fact is not productive.

  • lkrupp Level 4 Level 4 (3,085 points)

    Pinolillo wrote:

     

    What about the cases of iPad 3 and iPhone 4/4S owners that after upgrading to iOS 6 cannot connect to any Wi-Fi networks?

     

    Please take your fantasies elsewhere. There are over 200 million iOS 6 installations now and the vast majority have no Wi-Fi issues. Do a small number of users have issues? Yes and this is always the case after a major upgrade. Things go wrong. Dormant hardware issues arise and third party hardware (router) defects become apparent. To imply that all iPad 3 or iPhone 4 users are now without Wi-Fi capability is just plain nonsense and false.

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