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itunes 11 on windows 8 stops working when syncing iphone

258 Views 3 Replies Latest reply: Sep 25, 2013 9:32 AM by The_L1985 RSS
lawgrace77 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 30, 2012 12:48 PM

Itunes 11 runs fine but when I plug in iphone 5 it stops working and shuts down and the same happens with iphone 4s. Both are up to date on their firmware. I uninstalled itunes but it still crashes. Help please.

iPhone 5, iOS 6.0.1
  • toonz Level 7 Level 7 (22,355 points)

    Can you try changing your sync options -- like turn off photo syncing, then turn off calender syncing, etc. As a way to determine which type of media is causing the crash.

  • xrob Level 2 Level 2 (270 points)

    There appears to be an issue with apps. I have had a dozen or so crashes when attempting to sync apps. I thought it was local to a single bad app, but this is not the case. Apparently, there is some issue updating apps that are already on the phone, after a new version has been downloaded. I am still trying to reproduce the issue, but in the meantime, my suggestion is to manually update the apps on your phone. Or, if necessary, delete the app from your phone and reinstall. Please post your progress.

  • The_L1985 Level 1 Level 1 (0 points)

    I'm having problems too, only I can't even get iTunes to acknowledge that there is a device connected at all.  "Libraries" finds it right away, the phone double-checks that I want to trust this computer--but iTunes is totally oblivious that there's a phone there.

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