1 2 Previous Next 15 Replies Latest reply: Dec 13, 2012 5:17 AM by CarolAbrao
CarolAbrao Level 1 Level 1 (0 points)

I have a MacBook Pro and ever since updating to Mountain Lion, I've been having this problem with Safari. First of all, after being on it for a while, the "x" that lets you close tabs simply disappears, and I have to close tabs by right clicking them. Second, everytime I try to shut down my Mac, it says that Safari is not letting it shut down and I ALWAYS, ALWAYS have to force quit it. This can't be right and it's annoying!!!!!! Someone help!!!


MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.2)
  • 1. Re: What's going on with my Safari??
    CarolAbrao Level 1 Level 1 (0 points)

    Also, I've already tried clean installing Mountain Lion but even that didn't solve my problem because I restored a backup from my Time Machine and I guess that restored the problem as well!!

  • 2. Re: What's going on with my Safari??
    Barry Hemphill Level 7 Level 7 (34,500 points)

    Hello:

     

    I would try trashing a preference file (com.apple.safari.plist) and restarting.  May help and it cannot hurt (you would, of course, need to reenter your personal preferences).

     

    Barry

  • 3. Re: What's going on with my Safari??
    CarolAbrao Level 1 Level 1 (0 points)

    Hi Barry,

    thanks a lot, but I didn't find this file. I found the Preference folder, but it doesn't have this one file in it =/

  • 4. Re: What's going on with my Safari??
    Linc Davis Level 10 Level 10 (117,990 points)

    Select Safari Preferences Extensions from the Safari menu bar. If any extensions are installed, disable them and test.

  • 5. Re: What's going on with my Safari??
    Barry Hemphill Level 7 Level 7 (34,500 points)

    Go to ~library>preferences (~ = home folder).

     

    Barry

  • 6. Re: What's going on with my Safari??
    CarolAbrao Level 1 Level 1 (0 points)

    Yeah, that was the folder that I found, but it doesn't have the file com.apple.safari.plist in it =/

  • 7. Re: What's going on with my Safari??
    Barry Hemphill Level 7 Level 7 (34,500 points)

    Hello:

     

    It has to have that file.  Are you SURE you looked at the correct preference folder (there are at least two)?

     

    In finder, select go and then hold the option key down.  The preference folder is in that library folder.

     

    Barry

  • 8. Re: What's going on with my Safari??
    CarolAbrao Level 1 Level 1 (0 points)

    Ohhh... I guess I wasn't in the right folder, after all... I'm going to give it a try and let you know. Thanks a lot!!

  • 9. Re: What's going on with my Safari??
    CarolAbrao Level 1 Level 1 (0 points)

    Hi,

    didn't work!! =/

    Thanks anyway...

  • 10. Re: What's going on with my Safari??
    Barry Hemphill Level 7 Level 7 (34,500 points)

    Hello:

     

    Did you try disabling the extensions as Link suggested?

     

    Barry

  • 11. Re: What's going on with my Safari??
    CarolAbrao Level 1 Level 1 (0 points)

    Oh yeah!! Yes, I did... But it didn't work either. i don't know what the deal is. Everytime I restart the computer it's always good for a while, until it's not!! And it started right after I updated to mountain lion. I'm so annoyed I'm seriously considering switching browsers, which would suck because of icloud tabs and stuff... =/

  • 12. Re: What's going on with my Safari??
    Linc Davis Level 10 Level 10 (117,990 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 13. Re: What's going on with my Safari??
    ~Bee Level 7 Level 7 (30,770 points)

    Carol --

     

    Think really hard here, OK?  What non-apple internet apps did you load on there?  Like SafariStand, Norton, 1Password, Intego . . . things like that.  I would bet you have one or two old ones on there, and with the update to ML, they're now either incompatable or need upating.

  • 14. Re: What's going on with my Safari??
    CarolAbrao Level 1 Level 1 (0 points)

    Oh, thank you, Linc!!!

    I tried steps 1 and 2 and there was no problem during either. So I realized that the problem was most likely being caused by a third-party application that was loading automatically on startup, like you said. Also, I noticed that the problem had something to do with me closing the safari window and reopening it. And boom!!! RedQuits!!! That was the app that was causing all my sleepless nights!! I don't know if it's not compatible with mountain lion or what, because it worked fine with Lion, but I deleted it and now my safari is running smoothly. So that's that. Thanks a lot!!

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