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Safari hangs while opening specific page

530 Views 8 Replies Latest reply: Dec 11, 2012 2:10 PM by D P T RSS
eugeniaviana Calculating status...
Currently Being Moderated
Dec 6, 2012 9:35 AM

So when I try to open one specific page (which is working because I could open it with Google Chrome) safari hangs in the middle of the blue bar and I can't open any other pages, it's like the internet had stopped working

 

I already tried to reset it, deleted the files in the hidden library, disable plugins etc

 

any ideias? Thanks

 

PS: I'm using Safari 6.0.2 and Mountain Lion 10.8.2

iMac
  • christy053 Level 1 Level 1 (0 points)
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    Dec 6, 2012 10:47 AM (in response to eugeniaviana)

    I am having the same problem. I am using Safari 6.0.2 and Mountain Lion 10.8.2 and for all Safari was working perfect a couple of hours ago, suddenly it just seems to want to spend 3 minutes or more trying to load a page, the blue bar loads only 1/6 of the way, stays there for a long time and then either wont load the page at all or will partially load it. Safari on my Windows PC is working fine ? I have tried restarting and resetting Sarafi with no luck ?

  • Linc Davis Level 10 Level 10 (107,745 points)
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    Dec 6, 2012 10:55 AM (in response to eugeniaviana)

    Can you post a link to the page?

  • christy053 Level 1 Level 1 (0 points)
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    Dec 6, 2012 11:06 AM (in response to Linc Davis)

    I am having problems with every page I try access on the internet and have tried 20+ now

     

    Emails are sending and recieving fine on Mac Mail and I have full Wi-Fi signal ? I can't even manage to get on Google so I can download Chrome so I can use the Mac at the moment

  • Sleepy-Hollow Calculating status...
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    Dec 6, 2012 11:45 AM (in response to eugeniaviana)

    I'm having the EXACT same problem and it started within the last few hours.  I had applied an update to my iMac for Symantec and Pages.  Very odd that we're all having the problem.

  • Linc Davis Level 10 Level 10 (107,745 points)
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    Dec 6, 2012 12:01 PM (in response to eugeniaviana)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • lori_diloreto Level 6 Level 6 (16,995 points)
    Currently Being Moderated
    Dec 6, 2012 1:08 PM (in response to eugeniaviana)

    My Safari is also hanging on Facebook and other pages. It brings my system down with spinning beach balls. Tried on my daughters computer running older programs and everything is fine.   Opened Fire fox and Chrome on my computer going to same pages and no problems with any page hanging up my system. I will try a test user next.

  • D P T Calculating status...
    Currently Being Moderated
    Dec 11, 2012 2:10 PM (in response to eugeniaviana)

    Same problem here, it's been driving me nuts.  Safari 6.0.2 Lion 10.8.2.

     

    When I launch, I have google.co.uk set as default page, it doesn't load properly, always requires a re-load of the page.  Also I have the same Blue Bar, half loading then freezing on a 'first time' visit to website.  If I re-navigate to a problem page it will load, it's just really annoying that a 'first visit' to a webpage acts this way.  Anyone else notice this?

     

    btw this really did only start when Safari was updated, prior to this my MacBook Pro, 3 months young had been operating brilliantly.

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