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Does Apple fix bent backing if dropped?

711 Views 7 Replies Latest reply: Dec 11, 2012 3:55 PM by carl wolf RSS
KelsG Calculating status...
Currently Being Moderated
Dec 10, 2012 9:26 PM

I dropped my iPad and bent the rim between the screen and the backing of the iPad, is that covered under Apple's iPad Warranty (either 1 year manufacturer warranty or extended warranty)?

iPad 2
  • Appletini6 Level 3 Level 3 (825 points)
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    Dec 10, 2012 9:32 PM (in response to KelsG)

    the only thing covered by the hardware warranty is normal wear and tear, nothing like accidental damage.

     

    depending on your ipad model, and whether you had applecare + on it.. if you had applecare+ your fix would cost 50. If you did not hae applecare+>

     

    an ipad 1 or 2 the replacement fee is 249 the 3 and 4th gen are 299 and ipad mini is 219.

  • deggie Level 8 Level 8 (44,860 points)
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    Dec 10, 2012 9:33 PM (in response to KelsG)

    Normal wear and tear is also not covered by the warranty, only factory defects.

  • Appletini6 Level 3 Level 3 (825 points)
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    Dec 10, 2012 10:00 PM (in response to deggie)

    "normal wear and tear" meaning things like if you have extended warranty and your power button stops working after 1.5 year from normal use, thats wear and tear. call it hardware if you want, i call it wear and tear.

  • Johnathan Burger Level 6 Level 6 (14,455 points)
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    Dec 10, 2012 11:52 PM (in response to Appletini6)

    This warranty does not apply: (a) to consumable parts, such as batteries, or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) to damage caused by use with non-Apple products; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by Apple; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”)); (g) to a product or part that has been modified to alter functionality or capability without the written permission of Apple; or (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the product or (i) if any Apple serial number has been removed or defaced.

    http://images.apple.com/legal/warranty/docs/NA_iPad_Warranty_v20.pdf

     

    Normal wear and tear is not covered, see section G.

  • Johnathan Burger Level 6 Level 6 (14,455 points)
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    Dec 10, 2012 11:52 PM (in response to Johnathan Burger)

    Whoops, section H.

  • Appletini6 Level 3 Level 3 (825 points)
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    Dec 11, 2012 3:41 PM (in response to Johnathan Burger)

    lol I read G and was like this...has nothing to do with it... and OK let me change my verbage again- maybe i am just not explaining this right.

     

    what im saying is- lets say someone buys the extended warranty. if after a year and a half, for example, the power button stops functioning because the internal parts of it wore out prematurely, this is covered is it not?

     

    that has been my understanding.

  • deggie Level 8 Level 8 (44,860 points)
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    Dec 11, 2012 3:52 PM (in response to Appletini6)

    If it wore out prematurely that would not be "normal" wear and tear.

  • carl wolf Level 6 Level 6 (13,920 points)
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    Dec 11, 2012 3:55 PM (in response to Appletini6)

    "let me change my verbage...maybe i am just not explaining this right."

     

    You're not spelling it right.  The word is "verbiage".

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