10 Replies Latest reply: Dec 13, 2012 3:30 AM by travelmad478
tjm276 Level 1 Level 1 (0 points)

I have reported several mapping errors on the new apple maps included with ios 6 in an effort to help apple improve the quality of their new mapping software. It's been weeks and none of these corrections are showing up yet in the maps apps, though. How long is this process supposed to take? I would love to have reliable maps and navigation provided through apple's maps but until corrections are made I will be forced to use other mapping and navigation solutions.


iPhone 4S, iOS 5.0.1
  • 1. Re: how long does it take apple to correct map errors?
    Allan Sampson Level 10 Level 10 (123,340 points)

    I don't believe Apple has provided an exact time frame from the date a report has been received until a change is implemented.

  • 2. Re: how long does it take apple to correct map errors?
    Julian Wright Level 7 Level 7 (34,850 points)

    None of the errors I have reported have been fixed either. I started submitting errors the day iOS 6 came out.

     

    As Apple doesn't even bother to acknowledge receipt of these error reports (a push notification or automated email would suffice) I have no idea whether to continue reporting errors or if they are just going nowhere and I am wasting my time.

     

    If I saw some action from Apple that at least one of the errors I'd reported had been fixed, I might be more inclined to spend more of my free time reporting them. As it stands, I've given up.

  • 3. Re: how long does it take apple to correct map errors?
    travelmad478 Level 1 Level 1 (0 points)

    I have also reported errors, with no response and no changes implemented after weeks have passed.  On the (rare) occasions when I have reported errors to Google Maps, I received responses within a day or two and changes were made promptly. If Apple is serious about making their mapping system competitive, and if they claim to be using user-provided to data to make Apple Maps better, then what the **** are they doing?

  • 4. Re: how long does it take apple to correct map errors?
    Sojouner Level 1 Level 1 (0 points)

    Very disappointed to hear this. I love Google Maps; why did Apple have to give them the boot? I was just about to buy the new iphone5 but this is a huge deal - to me anyway. Because of this issue, I will NOT be getting the new "5".

    Thankfully, I still have not "upgraded" to ios6 on my iphone4.

     

    Any word on whether or not Apple is going to allow a Google Maps App in their App Store??

  • 5. Re: how long does it take apple to correct map errors?
    Appletini6 Level 3 Level 3 (825 points)

    response to all of your comments- apple is receiving thousands upon thousand upon thousands of comments and emails per day, they cannot and will not respond to them personally.

     

    And unless errors are being reported on a widespread scale, they will most likely assume it is just something unique to your device.

     

    apple most likely  gave google the boot because it wants all things on the phone to be apple only.

  • 6. Re: how long does it take apple to correct map errors?
    ckuan Level 7 Level 7 (21,515 points)

    Accordig to the last TV interview, TC said they are putting the company behind it.

    We have to wait and see.

  • 7. Re: how long does it take apple to correct map errors?
    travelmad478 Level 1 Level 1 (0 points)

    I'm not looking for a "personalized" response, just a response that makes clear that they have actually received the correction and have a plan to do something about it.  Google does this, and not only do they respond, they actually act on the correction.

     

    Second, it could be months, or never, before even one more person--much less a "widespread" group--actually takes the time to correct the errors that I've noted.  (For the record, this was 200 West St. in Manhattan being located on the map at 200 Chambers St., and the Barnes Foundation museum in Philadelphia located two streets away from its actual location).  The impression I got from Google was that they actually checked on the data immediately and fixed it as soon as possible.  Clearly, despite its billions, Apple is not doing bothering to do anything like that, just waiting for enough people to be misdirected AND angry enough about it to report the error.  Great strategy.

  • 8. Re: how long does it take apple to correct map errors?
    iinami Level 4 Level 4 (1,400 points)

    Appletini6 wrote:

     

    response to all of your comments- apple is receiving thousands upon thousand upon thousands of comments and emails per day, they cannot and will not respond to them personally.

     

    And unless errors are being reported on a widespread scale, they will most likely assume it is just something unique to your device.

     

     

    do you have any proof to back up these statements?

  • 9. Re: how long does it take apple to correct map errors?
    Appletini6 Level 3 Level 3 (825 points)

    are you kidding me? you dont think a company like apple is not receiving complaints/emails/fan letters by the thousands? Look at these user forums for examples. i dont need proof, im not an idiot.

     

    And the second statement was an opinion, thats why i said "they will most likely"

  • 10. Re: how long does it take apple to correct map errors?
    travelmad478 Level 1 Level 1 (0 points)

    There is a God.

     

    Google Maps App for iPhone is available TODAY on the App Store.  Run, don't walk!!!