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Purchased Music Not in Library

1236 Views 9 Replies Latest reply: Dec 14, 2012 10:18 AM by Limnos RSS
jrkagan Level 1 Level 1 (130 points)
Currently Being Moderated
Dec 11, 2012 1:04 AM

I'm seeing a bizarre problem in iTunes 11 for Mac that I can't seem to pin down. I use iTunes Match as well, in case that's relevant.


Ever since I upgraded to iTunes 11 a few days ago, when I purchase new songs from the iTunes Store the computer appears to download the song(s), but they never actually appear in my iTunes library. They don't show up at all, even as "cloud" tracks or real tracks. They're just not there. My iPhone, on the other hand, seems to receive them instantly. So, after making a purchase there are only two ways I can receive my tracks: (1) sync with my iPhone, which causes the tracks to sync back to my Mac, or (2) go to the iTunes Store --> Purchased --> Not on my computer and download them from there. Even when downloading from there I only have about a 50% success rate.


I have tried repairing permissions and several restarts; those didn't work. I have also tried creating a new iTunes library. The problem doesn't seem to occur with the new iTunes library, just the old one (which contains all my stuff).


When the problem happens, the purchases songs don't appear in my iTunes at all. Not even in the "Purchased" playlist. I can't search for them either. Nowhere. But, if I go to the iTunes Store-->Purchased or reach for my iPhone, there they are. Very odd.


I buy a lot of music from the iTunes Store, typically using my Mac rather than my iPhone, so this is important to me. I'd appreciate any advice that anyone can offer, no matter how simple you think it is. Thanks.

MacBook, Mac OS X (10.7.5), 2.4 GHz Intel Core 2 Duo, 4 GB RAM
  • Gus NYC Level 1 Level 1 (65 points)
    Currently Being Moderated
    Dec 11, 2012 2:59 PM (in response to jrkagan)

    I am having exactly the same problem.


    It doesn't happen with Apps. Just with songs (individually or in an album).


    What should I do!

  • deniallabs Calculating status...
    Currently Being Moderated
    Dec 11, 2012 3:38 PM (in response to jrkagan)

    Same problem here.


    iTunes appears to download the tracks, but they don't show up in the library, or in the "purchased" playlist, or in the Finder.


    This is new to iTunes 11.


    The only way I have found to get them is to go back to the Store, click "purchase," and the store informs me that I have already purchased this track, and would I like to download it again. I confirm and get a successful download.

  • bufordsuggins Calculating status...
    Currently Being Moderated
    Dec 12, 2012 7:56 AM (in response to jrkagan)

    I'm having the same problem.

  • Limnos Level 8 Level 8 (36,585 points)
    Currently Being Moderated
    Dec 14, 2012 10:18 AM (in response to jrkagan)

    Have you updated iTunes in the last 24 hours?  There's a new release that is supposed to include purchase issues.


    iTunes 11.0.1


    Find duplicates is back


    "Tweaked" Mini Player


    Play button fixed to behave as expected. 


    Improved library search response.


    iCloud bug fixed so new purchases appear when Match is active.


    Airplay button problem fixed.


    Unspecified stability and performance improvements.


    Change media kind to podcast now working?


    With reference to:


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