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email with attachment ms word not working

2941 Views 12 Replies Latest reply: Jan 28, 2013 12:14 PM by JeromedP RSS
singerdf Calculating status...
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Nov 8, 2012 6:47 AM

Since updating to Mountain Lion, Share -> Email as Attachment in Word, Excel and Powerpoint 2011 no longer attaches the file.  It launches Mac Mail but then I get the spinning beach ball.

 

I have repaired permissions and rebuilt the MS identity.  No luck with either.

 

Any additonal help would be great.   I use this feature a lot and would like to know what has become corrrupted.

 

thanks,

 

Debbie

iMac, OS X Mountain Lion (10.8.2)
  • CT Level 6 Level 6 (14,960 points)
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    Nov 8, 2012 7:08 AM (in response to singerdf)
  • VikingOSX Level 5 Level 5 (4,665 points)
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    Nov 8, 2012 7:27 AM (in response to singerdf)

    Couple of thoughts.

     

    1. Are these normal, short filenames without spaces, or other punctuation marks?

    2. Do these MS applications allow you to customize the menu bar with a mail icon that works like Share via a single click? Good example is Safari.
  • sauburn Calculating status...
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    Nov 8, 2012 1:28 PM (in response to singerdf)

    I'm experiencing the exact issue described by singerdf. Since upgrading, The File, Share, Email as attachment in word, launches mail but does not open an email with the attachment in it. This is a change: it was working perfectly prior to the upgrade.

  • pjasso925 Calculating status...
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    Nov 30, 2012 4:21 PM (in response to singerdf)

    I too am experiencing the exact same issue as singerdf, and have been all over the internet looking for a fix. This is one of my favorite and most used features. I think it worked for me for awhile after upgrading to Mountain Lion, and just recently quit working. It opens up MacMail but just the program, not a new compose email and certainly not with the attached file. Very frustrating. Still hoping to hear about a fix.

  • Csound1 Level 7 Level 7 (32,255 points)
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    Nov 30, 2012 4:29 PM (in response to singerdf)

    I'm using Word 2011 14.2.5, and OSX 10.8.2 and I have no problem with this at all. I select share by email, Mail opens with the document attached, every time, and this also works across the other Office apps (Excel Powerpoint) so this is not general to 10.8.2 but selective, make a new user account, log in to it and test there.

  • pjasso925 Level 1 Level 1 (0 points)
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    Nov 30, 2012 6:49 PM (in response to singerdf)

    Fantastic!

    Thank you! It worked, although it seems slow, with a spinning pinwheel for a moment or two, but it worked!

    Repair Permissions!

    Pam

  • bem~Oakland Calculating status...
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    Dec 12, 2012 9:27 AM (in response to singerdf)

    Glad to find this, as I had the same issue.  Repaired permissions and restarted and now all is well.

    ::Most grateful

  • philbysparrow Calculating status...
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    Jan 9, 2013 10:50 PM (in response to bem~Oakland)

    I have the same problem. I dont the restarting or repairing permissions is a permanent solution, as for me it fixes it fora  time, and then the problem restarts. I just upgraded to a new MBP Retina with ML preloaded - same problem. I think there is something triggered, perhaps by a third party  - someone suggest using Chrome changes the mail defaults, but I have deleted Chrome and still the problem.. firefox maybe?

  • JeromedP Calculating status...
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    Jan 28, 2013 12:14 PM (in response to singerdf)

    Thank you! I had the same issue (update to ML and since then no attachments could be sent from within the Office 2011 applications) and I can confirm that repairing permissions indeed does the trick. Remember to restart though, else it will not work. Thanks, this was really bothering me for some time.

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