7 Replies Latest reply: Feb 6, 2013 9:14 PM by Questor1983
davidfrommi Level 1 Level 1 (0 points)

I'm trying to added authorized application inside a profile for OS X 10.7 systems.  All other features of the profile work, But when I try and populate the Applications window i get this.  I've checked the system log and the error I get is :

 

ReportCrash[452]:  DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.

 

Now i've re-built the spotlight index hoping that was the issue and I can use spotlight to search for items.  It would seem to me to be a permissions error...  Any ideas?

Capture.JPG


Mac Pro, Mac OS X (10.7.1)
  • 1. Re: Profile Manager "Add Applications" Screen in Profiles.
    Splox982 Level 1 Level 1 (0 points)

    Were you able to find a solution to this? I am having the same issue...

  • 2. Re: Profile Manager "Add Applications" Screen in Profiles.
    Daniel Lyons Level 1 Level 1 (35 points)

    I have the same issue, in my case I've determined that the lookup fails whenever Adobe Creative Suite 6 is installed.  I don't have a final solution yet, (I set up a case with Apple on Friday but won't be back in the office until Tuesday to follow up), but uninstalling CS6 allows the application list to build normally.  Of course, I can't roll out Profile Manager until I can add CS6 to the approved application list but at least I can set up all of the other application-related options while I wait.

     

    To see if you're situation is the same as mine, here's what happens when I open the Application list and get the "A Server Error has Occurred" message.

     

    The following events are logged:

    1. ReportCrash[773]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
    2. ReportCrash[773]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from 3) SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
    3. ReportCrash[773]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
    4. ReportCrash: Saved crash report for ruby[202] version 83.4 to /Library/Logs/Diagnosticreports/ruby_2012-10-17-124804_SERVERNAME.crash

    Events #2 & #3 are logged multiple times before Ruby finally crashes.

     

    Below is the start of the crash report:

    Process:         ruby [202]

    Path:            /System/Library/Frameworks/Ruby.framework/Versions/1.8/usr/bin/ruby

    Identifier:      ruby

    Version:         83.4

    Code Type:       X86-64 (Native)

    Parent Process:  ruby [190]

    User ID:         220

     

     

    PlugIn Path:       /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/backend/lib/Sy stemApplicationExtension.bundle

    PlugIn Identifier: SystemApplicationExtension.bundle

    PlugIn Version:    ??? (820.10)

     

     

    Date/Time:       2012-10-17 12:48:04.422 -0400

    OS Version:      Mac OS X 10.8.2 (12C60)

    Report Version:  10

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGABRT)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

     

     

    VM Regions Near 0:

    -->

        __TEXT                 000000010d1fd000-000000010d1fe000 [    4K] r-x/rwx SM=COW  /System/Library/Frameworks/Ruby.framework/Versions/1.8/usr/bin/ruby

     

     

    Application Specific Information:

    abort() called

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    ...[thread details removed]...

    I'll post the solution once I have it.

  • 3. Re: Profile Manager "Add Applications" Screen in Profiles.
    Daniel Lyons Level 1 Level 1 (35 points)

    Heard back from Apple today.  It's now a "known issue" but has been passed on to Adobe to be fixed.  I suspect that there's something odd in Adobe's application package that's thowing off the Spotlight search.

  • 4. Re: Profile Manager "Add Applications" Screen in Profiles.
    Zero Six Level 1 Level 1 (0 points)

    Having the exact same problem, with the same error message in the console.  There are no Adobe applications installed, the machine is pretty much stock. 

     

    Any other suggestions?

  • 5. Re: Profile Manager "Add Applications" Screen in Profiles.
    scpotter Level 1 Level 1 (0 points)

    Same issue, no adobe products installed here either.

  • 6. Re: Profile Manager "Add Applications" Screen in Profiles.
    Daniel Lyons Level 1 Level 1 (35 points)

    If you haven't already, try the solutions in this thread.  The official response to my case was that it's Adobe's problem not Apple's - if you're having the same issue with no Adobe software please let Apple know and open a new case if you can.

  • 7. Re: Profile Manager "Add Applications" Screen in Profiles.
    Questor1983 Level 1 Level 1 (0 points)

    I think I may have figured it out. A folder in the /applications/ folder was what was causing mine to crash. As I recall, Adobe installs all of it's apps into their own folder.