1 2 3 4 5 6 Previous Next 86 Replies Latest reply: Nov 27, 2013 7:18 PM by somprat Go to original post Branched to a new discussion.
  • 60. Re: You D&B information was not accepted...........
    mariosatskywards Level 1 Level 1 (0 points)

    The same problem occured to my enrolment application. The whole process is so frustrating and dissapointing. I did nothing wrong but I am stuck due to the problematic approach between Apple and D&B. The worst of all is that they transfer their problems to the customer (me). They have to find a better solution on how they exchange data.

     

    Finally the message that Apple shows saying that they need 14 days to update their database speaks itself about the company and it is not acceptable in the IT business in the year 2012.

     

    I am still waiting for a solution since Apple asks me to check with D&B and the latter with ther former.

  • 61. Re: You D&B information was not accepted...........
    antontomov Level 1 Level 1 (0 points)

    Absolutely the same issue here. Applied for a DUNS number (D&B responded in 24 hours). Tried registering - "Your D&B information was not accepted". Contacted Apple. Told me to contact D&B. Which I did, they confirmed my info is correct. This was FOUR MONTHS AGO!!! Since then I respond to the support thread Apple opened for me every week asking what is happening. Every time a completely new support person reposnds with a ridicilously lame robotic response that "We understand you are having a problem...Our teams are working to resolve it". WHAT TEAMS!?? ARE YOU F***ING KIDDING ME?? Apple, you are the lamest company ever. I have never seen such crappy support and such impotence to resolve a simple issue as a record not matching in your backends. I was able to regfister and upload an app on Google Play in less than 5 minutes. What a crap the Apple registration process is!!!

  • 62. Re: You D&B information was not accepted...........
    etresoft Level 7 Level 7 (24,265 points)

    antontomov wrote:

     

    Apple, you are the lamest company ever. I have never seen such crappy support and such impotence to resolve a simple issue as a record not matching in your backends. I was able to regfister and upload an app on Google Play in less than 5 minutes. What a crap the Apple registration process is!!!

    Why is it Apple's fault if you don't know how to register? A Dun & Bradstreet number is only required if you want to register as a company. Companies need to be established, with things like addresses, web sites, and e-mails. If you want to create a fly-by-night enterprise, then stick to Google Play.

  • 63. Re: You D&B information was not accepted...........
    antontomov Level 1 Level 1 (0 points)

    1) I know how to register.

    2) I represent a company.

    3) It's Apple's fault that their support is crap. That everytime I raise this question a new support person is assigned to it and they never know what to do. I keep receiving phone calls explaining how Apple's "Internal teams are working to resolve this". This ping pong between D&B keeps going on for months. But it's D&B who respond immediatelty and professionaly. And I am unable to register in 4 months!! Maybe mails or phone calls between Apple don't obey the normal laws of time and space and they just take an year to arrive.

     

    <Edited By Host>

  • 64. Re: You D&B information was not accepted...........
    etresoft Level 7 Level 7 (24,265 points)

    antontomov wrote:

     

    1) I know how to register.

    Oh really? I am a registered Apple Developer. There are many thousands of other registered Apple Developers just like me. Yet you are not. Why is that?

     

    If you are a company and you have a Dun & Bradstreet number, then use it to register as a company. If you are only getting a Dun & Bradstreet number so you can give it to Apple, then you are probably on the wrong track. What are you missing out on by registering as an individual? Why is it impossible to register as an individual and later change to a company? That is what most people do.

  • 65. Re: You D&B information was not accepted...........
    antontomov Level 1 Level 1 (0 points)

    Oh really? I am a registered Apple Developer. There are many thousands of other registered Apple Developers just like me. Yet you are not. Why is that?

     

    This thread has 5 pages full of people who were unabe to register - did you read the posts? There are many similar threads like this just on Apple's site. And many more on the Internet. Maybe you should ask Apple that question?

     

    If you are a company and you have a Dun & Bradstreet number, then use it to register as a company. If you are only getting a Dun & Bradstreet number so you can give it to Apple, then you are probably on the wrong track. What are you missing out on by registering as an individual? Why is it impossible to register as an individual and later change to a company? That is what most people do.


    I, like everyone else here, used my DUNS number to register. Apple told me "Your D&B information was not accepted". The info I am registering with matches EXACTLY my D&B record. It's not impossible to register as an individual and then upgrade to a company but that won't solve the D&B DUNS/Apple issues.

  • 66. Re: You D&B information was not accepted...........
    afshinx Level 1 Level 1 (0 points)

    This Solved My Problem

     

    I am not sure if my problem with D&B was similar to yours but in Page One of current discussion (we are in page five) I have found an instruction submitted by oguzdemiroguz and it solved my problem with D&B code.

  • 67. Re: You D&B information was not accepted...........
    antontomov Level 1 Level 1 (0 points)

    I am not sure if my problem with D&B was similar to yours but in Page One of current discussion (we are in page five) I have found an instruction submitted byoguzdemiroguz and it solved my problem with D&B code.

     

    Thanks, I will try that. If it works however this clearly questions Apple's support competence.

  • 68. Re: You D&B information was not accepted...........
    etresoft Level 7 Level 7 (24,265 points)

    antontomov wrote:

     

    This thread has 5 pages full of people who were unabe to register

    But this discussion forum (and others) have many thousands of other posts by people who were able to register, with no problem whatsoever, in a about 2 minutes.

     

    did you read the posts? There are many similar threads like this just on Apple's site. And many more on the Internet. Maybe you should ask Apple that question?

    Indeed. There are many internet posts, including yours, that serve no purpose but to complain about Apple. You created your Apple Discussions account today, expressly for that purpose.

     

    That is the same reason you created your Dun & Bradstreet number, for no purpose but to give it to Apple. Why? Why is it so critical that you create your account this way? Why is it so critical that you not have an individual account? Why are you willing to wait at least "FOUR MONTHS" for a company account when can have an individual account, with virtually the same privileges, in four minutes?

     

    There is no great mystery here. Having a DUNS number is not an automatic, guaranteed entry into the Developer program. It is merely a way for Apple to manage the huge number of applications and quickly process those that are obviously legitimate and delay those that are obviously questionable, such as yours. What you have provided in your DUNS record suggests to Apple that you really aren't a company. Considering the fact that you are complaining about it in an internet forum instead of having your lawyers handle it suggests that Apple is correct. If you really want to write great Mac and iOS apps, register as an individual and change to a company once you get some employees. If your goal is something other that writing great Mac and iOS apps, don't bother.

  • 69. Re: You D&B information was not accepted...........
    ny.wisnu Level 1 Level 1 (0 points)

    @oguzdemiroguz : I've tried your trick, create new apple id, enter organization info with the name and DUNS number exactly same as in DNB database. But it still didn't work. Any other suggestion?

  • 70. Re: You D&B information was not accepted...........
    oguzdemiroguz Level 1 Level 1 (0 points)

    Unfortunately no :-(

    These days, one of our customer is also experiencing similar problem.

    Apple is saying that there is nothing wrong with their D&B integration, and D&B says, records are correct please ask to Apple solve the problem.

  • 71. Re: You D&B information was not accepted...........
    antontomov Level 1 Level 1 (0 points)

    Creating a new Apple ID did not do the trick as well.

     

    Tried registering with a totally different company yesterday - same issue.

     

    D&B responded immediately and said "It appears that registrations in the Apple platform take a lot of time. We confirm that the information we send is full and complete. The difficulties are caused by Apple.Registrations are continuously being rejected. Usually the reason given by Apple is a missing address or a missing company legal type. We communicate daily to escalate registrations."

     

    And one more thing - Apple support stopped responding to my emails regarding this matter after I asked what exactly are they doing and how to I file a complaint against the (if you can call it that) customer support I am receiving. Three emails sent without any sort of response in the last week.

     

    I am wondering if Apple shareholders are reading this.

  • 72. Re: You D&B information was not accepted...........
    Michael Superczynski Level 5 Level 5 (7,445 points)

    I'm an Apple shareholder (and a developer)

    This thread means nothing to me.

  • 73. Re: You D&B information was not accepted...........
    antontomov Level 1 Level 1 (0 points)

    I'm an Apple shareholder (and a developer)

    This thread means nothing to me.

     

    ...

  • 74. Re: You D&B information was not accepted...........
    afshinx Level 1 Level 1 (0 points)

    Dear antontomov,

     

    We had same problem with our DUNS code, as I said before the oguzdemiroguz comment solved our problem, however before that I was in touch with Apple and D&B supports. according to D&B support If your company registered outside the US then the activation (syncronization) of DUNS data base with Apple system will take few weeks. In our case we waited for four weeks.

     

    Hope it helps

     

    Regards

    Afshin