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iOS 6.0.1 WiFi Still Greyed Out

83724 Views 212 Replies Latest reply: Dec 11, 2013 10:06 AM by Lawrence Finch RSS Branched to a new discussion.
  • Gutizero Calculating status...
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    Dec 13, 2012 7:49 AM (in response to seftink)

    Sftink , I was unable to contact support, how can i do what you did ??

  • seftink Calculating status...
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    Dec 13, 2012 8:05 AM (in response to Gutizero)

    I went here and entered my serial number.  I had to do it a couple of times before it went through, I selected "Contact Apple Support" on the next screen.  Selected "Service Request and Troubleshooting".  Selected "The topic is not listed" and entered "WiFi is not working" in the box and pressed Enter.  Then I selected Continue.  On the next screen, I selected "Talk to Apple Support Now".  The next screen said I didn't have technical support coverage.  I selected "Request an Exception" radio button and selected "I believe my product has a covered hardware issue" and then selected Continue.  I filled in the boxes and they immediately called me back and I was talking with a Support Rep within a couple of minutes.

     

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Gutizero Level 1 Level 1 (0 points)
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    Dec 13, 2012 8:16 AM (in response to seftink)

    I did that but the problem is, the country am in now do not have an contact support, am in Saudi Arabia and the contact support is not an option , another problem is that when I use the UK contact support option it puts 44 as a country code and the support never calls me

  • deyazzayed Calculating status...
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    Dec 13, 2012 8:58 AM (in response to Morar95)

    i m also in saudi arabia .... nd i dont hv the warranty card... but when i put my serial number it shows i have a tick mark on repairs and hardware services.. what do i do ? can i go to apple store and dey wil giv me an exchnge

  • seftink Level 1 Level 1 (0 points)
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    Dec 13, 2012 9:19 AM (in response to deyazzayed)

    I can't say whether it is true or not, but I have been told that if you go to an Apple Store, they will exchange it if it's under warranty.  The reason I didn't do that is the closest Apple Store is 3 hours, round trip, from where I'm at so this option was easier.

  • KiltedTim Level 8 Level 8 (35,975 points)
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    Dec 13, 2012 9:32 AM (in response to deyazzayed)

    All support for the iPhone in KSA is provided by the authorized carriers there.

  • deyazzayed Level 1 Level 1 (0 points)
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    Dec 13, 2012 9:38 AM (in response to Morar95)

    it shows my expiration of 21 dec 2012 so does that mean i can have a replacement for this wifi issue ?

  • seftink Level 1 Level 1 (0 points)
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    Dec 13, 2012 9:39 AM (in response to deyazzayed)

    More than likely.  I'd try the Apple Store or what KiltedTim said by contacting the carrier.

  • Ironbox Calculating status...
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    Dec 13, 2012 9:37 PM (in response to Morar95)

    I just started having wifi issues last night with my wifi being grated out, blue tooth constantly loading, and my hotspot only working through tethering. Which I'd very annoying since I just bought and iPad last night and can't connect to it!

     

    UNTIL NOW!!!!! Did the freezer thing for 10 min now everything works fine. What the heck!?!?! Why does that work and how long does that last? I shut my phone off while it was in the freezer.

     

    FIX THIS APPLE I SHOULDN'T HAVE TO FREEZE MY PHONE FOR IT TO WORK!  

  • KiltedTim Level 8 Level 8 (35,975 points)
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    Dec 14, 2012 6:58 AM (in response to Ironbox)

    If putting it in the freezer helps, that indicates a hardware fault. Take it into the Apple Store.

  • fred6632 Level 1 Level 1 (0 points)
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    Dec 15, 2012 3:09 AM (in response to Morar95)

    I have a 4s from the Apple store, all worked perfectly until two weeks ago, I upgraded to IOS 6 some weeks ago, therefore I doubt it is a software issue or it would have been effected at the upgrade point.

     

    My wife's 4s works fine on same wifi router at home, in our local pub etc, mine is either greyed out 95% of time of locks on for 1 minute then greys out.

     

    This must be a hardware issue, I do accept that the new IOS 6 may not work correctly with some of the hardware but if people are freezing their phones and its working.... but I have read threads where as the phone warms up condensation develops... and this invalidates the warranty.

     

    Ive got my appointment with the Genius Bar next Wednesday, lets see......

  • Gutizero Level 1 Level 1 (0 points)
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    Dec 15, 2012 9:02 AM (in response to deyazzayed)

    deyazzayed , you should pay a visit to Mobiley main center thats in King Abdulla Road "between King Abdul aziz and al Olaya intersection) right next to red tag shop, I think they might replace your device or repair it even if the warranty is off since its a hardware/software issue, you should try that, if you are in Jeddah or al Khobar you dont need to go to ritadh since each of these 3 cities has a mobiley main center

  • deyazzayed Level 1 Level 1 (0 points)
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    Dec 16, 2012 10:11 AM (in response to Gutizero)

    hey !! i got my  iphone 4s replaced..it was havin a STC warranty ..dey gave me a new phon wid ios 6.0 ...

  • fred6632 Level 1 Level 1 (0 points)
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    Dec 18, 2012 6:26 AM (in response to Morar95)

    As per my entry on December 15th above....

     

    I have done two full factory resets on my 4s, wifi still greyed out and bluetooth searched constantly.

     

    I have today just been into the Apple shop where I purchased it, I am still within my 12 months manufacturers warranty. As usual the staff in there are simply BRILLIANT, efficient, polite, etc.

     

    The man looked at my phone, checked a couple of things and said, we will give you a new phone. He changed the SIM etc, checked I had backed it all up to my MacBook and erased it all for me.

     

    The new phone is working 100%

     

    I asked why this is happening, referred to my upgrade to ios6 and the pages of comments on these forums, as was likely, the company stance is "we have no idea".

     

    All I can say is, Apple did not quibble or fob me off, straightforward good buisness.....

     

    Thanks

  • HBoss26 Calculating status...
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    Dec 24, 2012 5:03 AM (in response to fred6632)

    and iOS 6.0.2 is only for iPhone 5 and iPad Mini and it's crap! since a lot of 4s user is having wifi greyed out hishhhhh!!! i could not sent my phone to UK because it charge a lot through the courrier! APPLE PLEASE MAKE SENSE!!! 

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