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MacBook Pro Retina display burn-in?

1276849 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • Fa_St Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 2:37 AM (in response to mittense)

    Why don't use this apple's feedback form?

    http://www.apple.com/feedback/macbookpro.html

     

     

    Probably will not have a response, but...

  • Barry Fisher Level 3 Level 3 (655 points)
    Currently Being Moderated
    Dec 13, 2012 3:34 AM (in response to Jajaba)

    If you consider color accuracy to be part of the performance, then I would suggest a Color Munki Display or a Spyder 4 etc., to calibrate your monitor.  Won't make it any faster, but it sure will be useful for photoshop and any viewing.

  • Attilas Level 1 Level 1 (45 points)
    Currently Being Moderated
    Dec 13, 2012 4:31 AM (in response to Fa_St)

    Made my duty and sent a polite message to Apple.

     

    At least if they could make a statement if the problem is corrected or not.

     

    The only thing i feel good about right now is that most thread about this image retention problem seems to settle down since 2-4 weeks. I went backward reading this thread and most, if not all, recent posts are more about people like me that don't have IR but think they might have in the future.

     

    Look like no people open up new LG Retina and have IR right away. LG must have get the problem corrected or highly lowered. Crossing my fingers.

     

    This laptop is so flawless and above my expectation right now...

  • Lucky Jazzbo Calculating status...
    Currently Being Moderated
    Dec 13, 2012 6:21 AM (in response to mittense)

    I've bought rMBP about 3 monthes ago. After 2 monthes of using it I started noticing this annoying issue.

     

    Today I brought it to the local apple store and a "genious" told me "it's ok, this is how IPS displays work". He didn't even run any tests. I'm so disappointed. It's just not fair.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 9:46 AM (in response to RoverTX)

    RoverTX wrote:

     

    "As I have said before I have been using Apple computers sense I first learned how to use a keyboard, and I am now making the move to none Apple computers running Ubuntu and Windows, compteltly redoing my work flow in the process... Its a gaint pain in the butt, but after this I feel like I don't have a choice. There is no point to paying more for an Apple if I can expect the same level of quality control from other companies for way cheaper. Its just not worth it..."

     

    If you haven't already done so, do yourself a favour and install VMWare on your machine. That way you can ease into using Linux (Mint is great) and Windows (7 is not that bad really) so that you're comfortable when you're ready to take the leap away from Apple. It's sad that it may have come to that point, but hopefully they will clean up their act before the next time you need a new machine.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 9:47 AM (in response to Lucky Jazzbo)

    Lucky Jazzbo wrote:

     

    I've bought rMBP about 3 monthes ago. After 2 monthes of using it I started noticing this annoying issue.

     

    Today I brought it to the local apple store and a "genious" told me "it's ok, this is how IPS displays work". He didn't even run any tests. I'm so disappointed. It's just not fair.

     

    Demand that they replace your screen! Don't back down on this.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 9:52 AM (in response to Attilas)

    Attilas wrote:

     

    Made my duty and sent a polite message to Apple.

     

    At least if they could make a statement if the problem is corrected or not.

     

    The only thing i feel good about right now is that most thread about this image retention problem seems to settle down since 2-4 weeks. I went backward reading this thread and most, if not all, recent posts are more about people like me that don't have IR but think they might have in the future.

     

    Look like no people open up new LG Retina and have IR right away. LG must have get the problem corrected or highly lowered. Crossing my fingers.

     

    This laptop is so flawless and above my expectation right now...

    When the heat of summer returns, and there are no new cases of IR, then I will relax. I have a theory that the LG displays become more suceptible to IR after they've been exposed to high ambient temperatures (i.e. > 25'C). This brings me to my next question: for those of you experiencing IR for the first time, what was the average peak ambient temperature during the period where you first started to notice image retention?

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 9:53 AM (in response to miclar1)

    miclar1 wrote:

     

    "With AppleCare why should I worry?"

     

    Does someone else want to tell him, or should I?

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 9:53 AM (in response to Barry Fisher)

    Barry Fisher wrote:

     

    If you consider color accuracy to be part of the performance, then I would suggest a Color Munki Display or a Spyder 4 etc., to calibrate your monitor.  Won't make it any faster, but it sure will be useful for photoshop and any viewing.

    I concur. My Samsung display looks noticeably better after calibrating it.

  • Attilas Level 1 Level 1 (45 points)
    Currently Being Moderated
    Dec 13, 2012 1:41 PM (in response to mittense)

    I am returning my rMBP under the 14 days refund policy. I called AppleCare twice and got the response !!

     

    Since I received my LG equiped Macbook (No image retention up to now) on december 10th and discovered this thread (and others) I was hesitating on keeping this great laptop. The LG screen doesn't have any good feedback and draw a future with little chance to avoid loosing "performance" over time. For me I just don't know what this screen will look like in 4 years (2 years without extended warranty) !

     

    Today I called AppleCare. First technician was useless. Still tried my luck again and called back to get my grip on another technician. Got the fair guys this time. This one knew about image retention and was much more receptive talking about the future of my LG panel. I told him I might be looking for a refund since I read about multiple complains on LG panel and explained him Im a software develloper where most of my usage consist of static white page with text for long duration. I also told him I did used a lof of monitor since I use computer and never I had to avoid something like image retention. I was fearing this premium product loose its actual perfect state.

     

    My main question was actualy if Apple knew and did something about the LG panel performance lost issue compared to the Samsung one. And if it did, does my Macbook (based on serial number) was in the new fixed manufacturing LG batch. I got no direct answers on both of them (This was predictable). He gently put me on hold and got a chat with superior. Came back and offered me to talk to his superior as he might have other options they could offer me based on the way I was planning to use the LG IPS screen. I gently refused since I was not looking to start numerous exchange process. I just wanted a confirmation if my panel is a fixed revision from LG or not. He could not answer me on that one too.

     

    But he then confirmed me that IPS panel from retina MacBook Pro display (without specifying LG or Samsung) will show sign of image retention if used in the way I planned to. I asked him if I could use a MacBook Air (without IPS technology) for long period without any issue and he acknlowedged that a non IPS panel like the one on Macbook air would be much more appropriated to avoid image retention in my case. But repeated me gently that retina display of MacBook Pro does have the tendency to IR and care must be taken. That was fair from him.

     

    1) Nothing confirm new version of LG panel are fixed by december 13th 2012

    2) Technician confirm me IPS on Retina MacBook can make image retention under particular usage

     

    Will return (Again my hearth) this nice computer and wait for a MacBook Retina 15" that don't generate 400+ page of complain on the most interesting feature: The Retina display !!

  • SitaCh Calculating status...
    Currently Being Moderated
    Dec 13, 2012 2:02 PM (in response to Attilas)

    Yeah not only the 400+ pages of complaints, but about a month ago they reset the number of views on this forum. It is really about 470,000 added to the (as of now) 128,541 views. Good info on your post.

  • tivoboy Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 14, 2012 6:02 PM (in response to SitaCh)

    looks like this thread has been deleted for new posts?

  • Attilas Level 1 Level 1 (45 points)
    Currently Being Moderated
    Dec 14, 2012 8:21 PM (in response to mittense)

    What that mean ?

  • itsamacthing Level 1 Level 1 (60 points)
    Currently Being Moderated
    Dec 14, 2012 8:34 PM (in response to SitaCh)

    The thread did it's job in my case, it stopped me from buying a poorly engineered product.  I love watching the video about the MBPr where they talk about how much time and effort went into making it.  But they didn't bother to make sure the screens were consistant.  And the fact that they manipulated the stats on this thread admited that they knew they had a problem to me. 

     

    Now I'm looking at getting a 27inch iMac and really nervous about what problems will come out.  I'm also waiting for a confirmation that it's VESA mountable, which they nixed on the 21.5 inch. 

  • pnewcomb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 15, 2012 9:56 AM (in response to Lucky Jazzbo)

    So you just said ok and walked away? It's not fair because you're letting it not be fair. Demand a non-defective display for your $3,000 computer! It's your right as a consumer.

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