Skip navigation

My iphone 5 goes "no service".

235249 Views 392 Replies Latest reply: Apr 3, 2014 9:19 AM by NFH. RSS Branched to a new discussion.
  • Gingerben1979 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2012 2:12 AM (in response to dickreuter)

    Correct, this does not solve the problem. Please HELP US APPLE!

  • damianfromnewcastle upon tyne Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2012 1:20 PM (in response to dickreuter)

    I got excited thinking that the iTunes update solved it. Sadly it does not.

     

    Sorry for getting your hopes up people.

     

    I can also add that I restored the my iPhone 5 in DFU mode (recovery mode)

     

    Alas it still has the problem.

     

    I feel like the worlds biggest mug. I'm paying £36 a month for a phone that isn't a phone. I have learned my lesson. I am going to return the phone and break contract on the grounds that the equipment I have been supplied with isn't fit for purpose.

  • steveuk71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 14, 2012 8:47 AM (in response to damianfromnewcastle upon tyne)

    Agree with you totally, very poor from Apple. 

     

    <Edited By Host>

  • damianfromnewcastle upon tyne Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2012 1:52 PM (in response to steveuk71)

    When I buy a phone that costs me £973 over two years, I would expect it to work right out of the box. I do not expect to wait a undisclosed amount of time before it may or may not work.

  • dickreuter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2012 1:55 PM (in response to Codstam)

    LOoks like EE just solved the problem by pushing am update to the phone. So it seems its actually a problem of how the iPhone interacts with the operator and it can be fixed by the operator and not by apple.

  • damianfromnewcastle upon tyne Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2012 2:01 PM (in response to dickreuter)

    do you mean a carrier update???  If its the latest one released 2 days ago that doesn't work either

  • kevinocouk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2012 2:01 PM (in response to Codstam)

    No EE have not fixed this with their update, my iphone 5 has updated to EE new carrier version 13.2 and

    I had the exact issue today, went no service for about 30 mins then once back in a good signal area it would not regain

    Service until i toggled airplane mode

  • damianfromnewcastle upon tyne Level 1 Level 1 (0 points)

    I can test at anytime I have a reliable dead spot to play with

  • steveuk71 Level 1 Level 1 (0 points)

    I can't comment on what is in iOS 6.1, because nobody really knows or is allowed to disclose.  All I know is after 3 months of issues using a £600 phone and it not even working properly as a phone, I was almost ready to consider the dark side (android).

     

    I was reluctant to install the beta on my personal phone, but had to see if it resolved the problem after others mentioned it might.  So good news as far as I am concerned, i hope it helps you guys when it is released ... Can't be that long now.

     

    I am amazed that with so many people suffering this issue with basic phone behaviour and it has not got more publicity.  Reading the forums it does seem very intermittent and effects different networks in different ways, plus if you are always in a good signal area then you wont see the problem.  There is also an easy workaround, so lots have just got used to it and flicking airplane mode on/off brings service back in most cases.  In my opinion, this is worse than the iPhone 4 grip of death, and iPhone 5 map issues.

  • dickreuter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 12, 2012 2:17 AM (in response to kevinocouk)

    You are right, the 13.2 carrier update of EE does in fact NOT fix the problem.

  • gusgrave Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 12, 2012 3:25 PM (in response to 2Sweden)

    Well, since we have the same carrier, I was just wondering if your phone is still working and if you have not encountered the issues again?

     

    I found out that I'm loosing connectivity when I go into my garage and then cannot reconect, just like everyone else here.

     

    I tried doing the factory reset, added apps (not through sync but manually in iTunes). Happy as a clam, the connectivity issue seemed to go away. Tried loosing connectivity and then watched it come back automatically 4 times. Then today, no service. I doubt that Tre has updated anything since last night. Further, today I got sent to the US iTunes Store and the US App Store when prompted for updates, obviously I could not download anything beeing that I am not in the US. Had to re-enable my Apple ID to move back to the correct store.

     

    I find this behaviour strange. Wy would my iPhone think that I am in the US? Would this not mess up carrier-iPhone communication, thinking that I am in a different country then I actually am?

     

    Has anyone actually managed to solve this issue, permanenty, and can confirm this? Either by replacing the phone or by doing whatever. I just want to know if I should move over to Samsung or hastle with my carrier and apple.

     

    // Gus

  • dickreuter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 10:36 AM (in response to Codstam)

    Try to send the logs to apple. This will help them:

     

    Engineering has requested the following information in order to further investigate this issue:

    - Please attach baseband logs:

    --- Baseband Log Instructions ---

    Please attach CSI and MA or CSI and DIAG (baseband) logs to the bug report, depending on which device you're using.

    - If you have an iPhone 3GS or a first generation iPhone 4 (GSM only), please follow steps 1 and 2 below to enable logging:

    1) Dial: *KOOL*CSI# (*5005*274#) and hit Dismiss button
    2) Dial: *KOOL*MA# (*5005*62#) and then skip to step 3 below

    Once this is done, proceed to step 3 below.

    - If you have a second generation iPhone 4 (GSM or CDMA), an iPhone 4S or an iPhone 5, please follow steps 1 and 2 below to enable logging:

    1) Dial: *KOOL*CSI# (*5005*274#) and hit Dismiss button
    2) Dial: *KOOL*DIAG# (*5005*3424#) and hit Dismiss button

    Once this is done, proceed to step 3 below.

    3) Wait a few moments for the command to process.
    4) Power off the device by holding down the power button and swiping to turn it off.
    5) Power on the device again
    6) At this point, CSI and MA or CSI and DIAG logging should be enabled, depending on which device you're using.

    - When the issue occurs, follow the steps below to capture the logs:

    1) Dial: *KOOL*STATE# (*5005*78283#)
    2) Press "Reply" (big green button)
    3) Enter a description of the problem
    4) Press "Reply" (upper right corner)

    * Note: The buffer to hold the logs is only 1.5 MB so, make sure to enable logging when you see the issue.

    After an iTunes sync to your computer, csi and ma or diag baseband log files should appear in the following locations, depending on what operating system you're using:

    OS X:

    ~/Library/Logs/CrashReporter/MobileDevice/<your device's name here>/Baseband

    Use Terminal (/Applications/Utilities/Terminal.app) to view this folder and copy the files from there to your desktop like this (replace your device name here with the name of your device in the MobileDevice folder which is unique for each device):

    cp -R ~/Library/Logs/CrashReporter/MobileDevice/<your device name here>/Baseband ~/Desktop

    Windows 7 and Vista:

    C:\Users\[Your User Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<device-name>\Baseband\
    Note: The AppData folder is hidden by default. Choose Folder and Search Options from the Organize menu in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".

    Windows XP: C:\Documents and Settings\[Your User Name]\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<device-name>\Baseband\
    Note: The Application Data folder is hidden by default. Choose Tools > Folder Options in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".

    Please compress all of the files in the Baseband folder on your desktop into an archive and attach that file to the bug report.

    --- Disabling Baseband Logging ---

    To disable logging, replace the leading asterisk (*) with a pound character (#), like the example below, for each item you enabled:

    - If you have an iPhone 3GS or a first generation iPhone 4 (GSM Only) follow steps 1 and 2 below to disable logging:

    1) #5005*274# (#KOOL*CSI#)
    2) #5005*62#  (#KOOL*MA#)

    - If you have a second generation iPhone 4 (GSM or CDMA), an iPhone 4S or an iPhone 5, follow steps 1 and 2 below to disable logging:

    1) #5005*274#  (#KOOL*CSI#)
    2) #5005*3424# (#KOOL*DIAG#)

  • matt1972uk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2012 2:24 PM (in response to Codstam)

    I have exactly the same issue. iPhone 5, iOS 6.01 Network - 3 in UK. Lose signal for a while and then phone gets stuck on 'No Service'. I have found that making a call also causes phone to quickly find network again - a quick call to own number is easier than airplane mode on and off. Still highly irritating and both Apple and 3 customer services have not been able to help.

  • steveuk71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 14, 2012 8:49 AM (in response to matt1972uk)

    I Work in an area with very strong three signal, but no signal inside the building in some meeting rooms - they must be metal lined or something!  Half the time leaving the meetings phone would not recover from no service ... But now it is all good.

     

    Hope 6.1 fixes it for you as well when released.

     

    <Edited By Host>

  • Technojunkie Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 13, 2012 2:53 PM (in response to steveuk71)

    That's good news. Any idea when IOS 6.1 is released ?

1 ... 7 8 9 10 11 ... 27 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (7)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.