Skip navigation

HT4913: iTunes: How to add a computer or iOS device to iTunes Match

Learn about iTunes: How to add a computer or iOS device to iTunes Match

HT4913 After I enable iTunes Match, I see a cloud for a few minutes, then no playlists.

702 Views 3 Replies Latest reply: Jan 19, 2013 2:31 PM by ronaldfromepse RSS
philip_olinger Calculating status...
Currently Being Moderated
Oct 7, 2012 9:25 PM

I can't seem to get iTunes Match to sync to my new iPhone 5 running iOS 6.

Disabling and re-enabling iTunes match under Settings->Music or Settings-->iTunes and App Stores doesn't help.

When I go to Music on the iPhone, I see the Cloud and a progress bar, then some activity in the little loading circle next to my Wifi icon in the menu bar for about two minutes. No progress on the Cloud's progress bar.

After that, the loading circle stops and I just see "Genius Playlist" and "Add Playlist". None of my extensive iTunes Match library playlists. Or songs.


I'm wondering if the Music app has a small timeout for loading the iTunes Match library.

I have a large 10,000-song library - perhaps it's taking too long to load?


I've also tried wiping the iPhone and restoring from backup, but that didn't help.

iPhone 5, iOS 6


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.