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Error message updating iPad 3 to iOS6

327 Views 2 Replies Latest reply: Dec 14, 2012 6:00 AM by Texas Mac Man RSS
Garren87 Calculating status...
Currently Being Moderated
Dec 13, 2012 9:37 PM

Hi, please could someone assist - iI have tried several times to update my iPad 3 5.1.1 to iOS6 over wi-fi but it keeps giving me an error message that the update failed.  There are no other messages stating why this is happening.  The update runs right up to "preparing update" and then it fails.

What can the fault be?

iPad, iOS 5.1.1
  • fromsouth Level 4 Level 4 (3,170 points)
    Currently Being Moderated
    Dec 14, 2012 5:10 AM (in response to Garren87)

    Few things that you can check.

    1. update usually requires enough space on ipad - verify that you have couple gigs available.

    2. update may depend on your Internet speed and network security, cause you ipad authenticates

    itself during. Find fast and free network.

    3. Verify that ipad is connected to power source during.

  • Texas Mac Man Level 8 Level 8 (44,220 points)
    Currently Being Moderated
    Dec 14, 2012 6:00 AM (in response to Garren87)

    What does the error message say pr number?


    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.


    iOS 5: Updating your device to iOS 5 or Later


    How to install iOS 6


    iOS: How to update your iPhone, iPad, or iPod touch


    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.


    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).


     Cheers, Tom


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