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ML 10.8.2 Cannot login to Messages, Facetime, or Game Center

59809 Views 274 Replies Latest reply: Oct 28, 2013 9:30 AM by Jacob6400 RSS
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    HI,

     

    My personal view is that is is a check that the Software is running on a Mac.

     

    However it would seem that  only Messages (and the iMessages part at that) and FaceTime (Which has a similar certification process) are the only two apps effected at the moment.

     

    On the other side the combo of the Computer's serial Number and an Apple ID would also seem to be fairly secure by any standards.

     

    Why there was no announcement I can only guess.

    Apple may have been aware of the refurbished computers numbers and possibly the numbers that have had Logic boards of one sort or another replaced.

    However they would be reflashing the Serial Number of the refurbs that they sell through the Store and may not be aware of the numbers that don't list their serial numbers, repaired and refurbed elsewhere.

     

     

    Sigcopy2.png
    8:35 PM      Thursday; November 29, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • hablanaf Calculating status...

    I had the same problem; i solved it by adjusting the time of my Macbook to match the current area where i access the iMessage

  • AryaJahan Calculating status...

    Guys the only solution is to make sure your date and time is set up automatically

  • gutarplyr022 Calculating status...

    Ralph I installed Mountain Lion today and have the same problem with messages and facetime. my host file is normal, my time is automatic and I tried deleting the keychain keys, and quitting IMagent. Also tried in safe mode. Any suggestions?

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    Check the Serial Number appears in the About this Mac pane (click the OS line and it changes to the Build number and clicking again reveals the Serial Number)

     

     

    Sigcopy2.png
    8:02 PM      Monday; December 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • gutarplyr022 Level 1 Level 1 (0 points)

    After It says build number I click on it and then it says "Serial Number System Serial#" and thats it

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    You can also check in System Info (Hold ALT key whilst Selecting the top item in the Apple Menu)

     

    It will be listed in the Hardware section.

    If it is missing here you will need to get it replaced.

     

    This can occur when the Logic board(s) are replaced and the original Number is not "Flashed"  back to the new board.

     

    An Apple Store or Apple Authorised Service Provider  may be your only options

     

     

    Sigcopy2.png
    10:40 PM      Monday; December 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • denisepiha Level 1 Level 1 (0 points)

    Ok, so I waded through all the info on this subject. NOTHING WORKED. then I found this simple video on YouTube. For people like me who don't understand what half the people are trying to say.

    I followed the instructions and hay presto–it worked!!!!!!!!

     

    Go to

    https://www.youtube.com/watch?v=9eJVrm2h0KU

  • denisepiha Level 1 Level 1 (0 points)

    Ok, so I waded through all the info on this subject. NOTHING WORKED. then I found this simple video on YouTube. For people like me who don't understand what half the people are trying to say.

    I followed the instructions and hay presto–it worked!!!!!!!!

     

    Go to

    https://www.youtube.com/watch?v=9eJVrm2h0KU

  • dummbaddel Calculating status...

    Hi,

     

    for some people an easy and simple instruction is best.

    This is not an issue of being single minded r whatever but not everyone is deeply involved in technical stuff like some of us.

     

    Congratulations the solution provided by this video worked for you.

     

    Cheers,

    Michael

  • Nicholas Woodhams Calculating status...

    Had the same issue, narrowed down the exact problem.

     

    My issue was the /etc/hosts file.

     

    I commented out these lines which were a remnant from an activation blocking script. Just add the # at the beginning of the line and save.

    #127.0.0.1crl.verisign.net
    #127.0.0.1CRL.VERISIGN.NET.*
    #127.0.0.1tss-geotrust-crl.thawte.com

     

    These are required to validate your certificate.

     

    You can see errors by following your Console application. Applications/Utilities/Console

    Magic Mouse, Mac OS X (10.7.1)
  • Ma Sch Calculating status...

    Hi,

    thx for all the practical notes...unfortunately nothin´ worked for me :-(


    But i solved the Prob by reinstalling Mountain Lion...now it seems like there had never been a Problem!

     

    I wish quick solution to everybody...and merry xmas and a healthy 2013!

    take care

     

    
  • rpduval Level 1 Level 1 (50 points)

    I'm in the same boat, have tried every solution (short of reinstalling the OS). Facetime works fine on my iPad 2 on iOS 6.0.1 and my MBA on 10.8.2, but will not work on my iMac running 10.7.5. I deleted the certificate, my hosts file had only the defaults, I turned off the firewall, I created a new Apple ID. I am at a loss.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    You checked the presence of the Serial Number ?

     

     

    3Sigcopy2.png
    8:47 PM      Tuesday; December 18, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • rpduval Level 1 Level 1 (50 points)

    Yes, serial # is there under About this Mac.

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