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339 Views 4 Replies Latest reply: Dec 15, 2012 5:12 AM by Thefrenchguy RSS
Thefrenchguy Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 15, 2012 4:04 AM

Hello, My Imac is placed on a table and the table has fallen lately.

The glass fell, I did not lit my computer yet.

What to do?

Is there a warranty? IMG_1361.JPG

I have the AppleCare (I'm french;sorry for my english)


iMac, OS X Mountain Lion (10.8.2)
  • seventy one Level 6 Level 6 (8,545 points)
    Currently Being Moderated
    Dec 15, 2012 4:41 AM (in response to Thefrenchguy)

    Sadly the Apple guarantee only covers manufacturing faults.   It was a physical accident and would not be covered.    The same goes in respect of Apple care, which is an essential cover to have but it is restricted to manufacturing faults.  


    I'm sure you will appreciate it was not Apple's fault.


    There are two other possibilities (though I don't know if it applies in France as it does here}.


    If you made the original purchase using a credit card, here in England many credit cards give insurance cover for purchases over £100 in value.


    Another option, your own household insurance may cover it.


    Wish you well.


    Oh, and your English is OK.

  • Eric Fauque Level 3 Level 3 (985 points)
    Currently Being Moderated
    Dec 15, 2012 4:50 AM (in response to Thefrenchguy)

    Bonjour thefrenchguy,


    Apple's warranty will not cover accidents.

    You can get a replacement glass for your iMac and install it yourself.

    I think it is around $150.00 to $200.00.

    The glass is only held by magnets.

    The hardest part is to keep dust and particles from getting stuck between the glass and the screen.

    Test the iMac before you buy a new glass, to see if it got dammaged by the fall.


    Make sure there is no glass pieces in the computer, vacuum around the screen, before you install a new glass.

    You can find a guide on replacing the glass panel on and you can buy the glass on the internet.


    Sinon, tu peux le faire réparer dans un centre de service Apple, mais $$$!


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