HT1349: How to find the serial number of your Apple hardware productLearn about How to find the serial number of your Apple hardware product
Currently Being ModeratedDec 15, 2012 2:16 AM (in response to turingtest2)
thanks for that. not really what iwanted to hear.judging by the number of emails in your forums it seems alot of cd/dvd drives have coincidently gone down with the advent of itunes 11.iwould suggest its an apple problem,who are of course keeping quiet.
Currently Being ModeratedDec 15, 2012 5:52 AM (in response to email@example.com)
Have you installed the latest update to iTunes, 11.0.1? If not do so and see if there is any improvement. I guess it is possible that iTunes' drivers could be causing problems, in which case it is likely that the update would address those issues. The acid test would be rebooting with a bootable disc, e.g. a Windows System Disc, to test your hardware. As long as that works you can be sure it is a software issue.
Currently Being ModeratedDec 15, 2012 7:35 AM (in response to turingtest2)
thanks again tt2.i will do that.how do you upgrade itunes.i haven,t got a windows disc,it was already in when i bought the pc.i would also like to give you the points and kudos but i don,t know how to do that either.am i thick or what?
Currently Being ModeratedDec 16, 2012 6:42 AM (in response to firstname.lastname@example.org)
email@example.com wrote: ... i would also like to
give you the points and kudos but i don,t know
how to do that...
Click the link below for Apple's info on points/kudos:
Currently Being ModeratedDec 16, 2012 9:31 AM (in response to firstname.lastname@example.org)
Perhaps a friend can lend you a Windows install CD, or indeed any kind of bootable CD such as those that sometimes come with AV or utility software. You just want to rule out drivers being an issue. Starting in safe mode is probably as good. I suspect a CD should be readable in safe mode using standard BIOS calls without a Windows driver having been loaded, though I can't say for certain. If the drive contents do display in safe mode then you know it is a driver issue.
You've already awarded the maximum 1 solved and 2 helpfuls for this thread. Don't worry about it. I'll be happy if we can determine if it is a hardware or software issue. If it is a software one hopefully we can also find a resolution for you.