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Stuck in guided access screen, with no lock/power button 4s

443 Views 3 Replies Latest reply: Dec 16, 2012 9:53 AM by Malignance RSS
Louisvillemd86 Calculating status...
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Dec 15, 2012 3:00 PM

Help!  I looked online for a way to lock my iphone 4s without having to use the lock/power button (as mine has recently stopped working) and found where some one said to turn on the guided access to enable a lock with pushing the home button three times.  I have enabled it, but now am stuck in the menu.  Keeps popping up to to push home button three times to exit, but when I do, nothing happens.  I've read on here to do a manual restart, but I can't do that with a broken lock.  Anything else I can do?? My phone is out of warranty.  Thanks!

iPhone 4S
  • brad805 Level 5 Level 5 (7,285 points)

    Not sure what you are asking, but here is something to try. Tap Settings App > General > Accessibility > Triple-click Home. This is present at bottom of the page, you can turn it OFF or set it how you like.

  • Malignance Level 4 Level 4 (3,375 points)

    I duplicated your issue on my device with two results. One froze me on the Triple-click Home Settings and that was with AssistiveTouch on as well. The other result allowed me to navigate through the Settings App and make changes with and without AssistiveTouch on and I found that both hade different fixes. At one point I had to reset my iPhone to get out.

     

    If you have the first example and you cannot reset the device do to lack of a Sleep/Wake button try to use iTunes to restore the device from a backup.

     

    If you have the second example go back to the Guided Assistance settings and set a Passcode. I don't know why but that allowed me to exit.

     

    Hope that helps

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