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Temp fix for iOS 6 not pushing Exchange mail

300201 Views 929 Replies Latest reply: Apr 14, 2014 10:35 AM by RaghuSatya RSS Branched to a new discussion.
  • Kerry Bailey Calculating status...
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    Dec 16, 2012 6:37 PM (in response to MajorIP4)

    Anything's possible at this point. It def could be an MS thing not getting along with something Apple changed in iOS 6. The only thing that gives me reservations about blaming MS entirely though is that setting up an outlook.com email account through Exchange is still working great on iOS 5, push & all.

     

    I just tried it on my 3rd gen iPad, which is still on iOS 5 & everything seems fine. It also shows its def an Exchange account in the Mail app.

    Photo Dec 16, 9 17 55 PM.png

  • MajorIP4 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 16, 2012 6:47 PM (in response to Kerry Bailey)

    Now that's very strange. If iOS 5 is working something has definitely changed and we know its not out devices. The mail setup is similar to the Mac mail setup..... Goes out to search what settings are appropriate for the chosen email account. But something definitely changes since late Friday night. I was able to do a good setup via exchange but now I cannot.

     

    I did post the issue over at the Microsoft community support site. Lets hope this gets fixed. And then hope iOS 6.1 beta 3 fixes the push issues. Keep in touch.

  • MajorIP4 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 16, 2012 7:58 PM (in response to MajorIP4)

    One more observation..... So I tried adding my outlook account via exchange. On the first screen I used an invalid password and pressed next. Then I got the second setup screen. I putted the correct password, selecting m.hotmail.com for the server and it STILL established a standard Hotmail account.

     

    Something very hookie going on here.

  • Kerry Bailey Level 2 Level 2 (435 points)
    Currently Being Moderated
    Dec 16, 2012 8:12 PM (in response to MajorIP4)

    Yeah, same here. I tried early on to "trick it" into letting me input a server. It accepted it, but still showed up as regular old Hotmail afterwards. Then when going back into the main Settings again, the server was gone.

     

    So it's basically forcing Hotmail no matter what we do on iOS 6. Extremely frustrating since Gmail Exchange is going away soon. Was trying to just change over to Outlook, so that doesnt look like its going to happen either. All because of some silly bug somewhere.

     

    The only thing I can figure there is to do if someone doesn't want to use iCloud email for push (which I personally don't since it's not cross platform) is to keep Gmail Exchange & never delete it (they'll leave it alone as long as its on your device), use the new Gmail app which has push, or wait for either Apple to fix Exchange in iOS 6 or MS to come out with their own Outlook email app. Both of which could take a while.

  • MajorIP4 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 17, 2012 5:18 AM (in response to Kerry Bailey)

    Kerry Bailey wrote:

     

    Yeah, same here. I tried early on to "trick it" into letting me input a server. It accepted it, but still showed up as regular old Hotmail afterwards. Then when going back into the main Settings again, the server was gone.

     

    So it's basically forcing Hotmail no matter what we do on iOS 6. Extremely frustrating since Gmail Exchange is going away soon. Was trying to just change over to Outlook, so that doesnt look like its going to happen either. All because of some silly bug somewhere.

     

    The only thing I can figure there is to do if someone doesn't want to use iCloud email for push (which I personally don't since it's not cross platform) is to keep Gmail Exchange & never delete it (they'll leave it alone as long as its on your device), use the new Gmail app which has push, or wait for either Apple to fix Exchange in iOS 6 or MS to come out with their own Outlook email app. Both of which could take a while.

    Its because of Google deciding to play hardball with EAS that got me looking into all this. I've been iCloud for months on everything except email. Boith me and the wife share calendars, etc via iCloud and its been great although the web UI is hookie. I wanted to stay ahead of the curve for the next Google surprise so I thought Outlook.com was a good alternative..... so much for that. I bit the bullet and just went with iCloud email.

     

    I wish and hope Apple will finally do something about push sync across all devices with iCloud email, but I doubt it since it never was supported in mobileme. For now I'll keep trying once a day to add via exchange to see if this ever gets resolved. I turned on global fetch even though all my accounts support push, but the Hotmail push is intermittent at best so at least when push is down I can still get emails.

  • mistermcq Calculating status...
    Currently Being Moderated
    Dec 17, 2012 7:23 AM (in response to MajorIP4)

    I sent an email to Tim's address as well...

     

    I wonder if - with the push issue - he is not receiving them

  • MajorIP4 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 17, 2012 11:14 AM (in response to Kerry Bailey)

    Well I finally found a work-around for getting exchange setup for outlook.com:

     

    1. settings->mail->add account

    2. choose exchange

    3. enter an invalid email address but the correct password for your account. You can change the account name to Outlook.com if you like. Press Next

    4. On the next screen, change the email address to the correct email address.

    5. Enter s.outlook.com for the Server name

    6. Enter your full email address for the account in the Username field, Press Next

     

    This will setup the account using Exchange now. To verify, in the mail app under Mailboxes the account now shows the Exchange icon. Works on two different iPhones and my iPad. Haven't tried a hotmail account yet.

  • Michael Pardee Level 2 Level 2 (270 points)
    Currently Being Moderated
    Dec 17, 2012 11:53 AM (in response to MajorIP4)

    Maybe beta 4, just released, will take care of it.

  • Phishisgr8 Calculating status...
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    Dec 17, 2012 12:12 PM (in response to Michael Pardee)

    The release notes do, indeed, look promising!

     

    "Mail

    Notes

    None.

    Known Issues

    Fixed: In iOS 6.0, push email does not work consistently with Exchange clients. This was usually related to moving between Wi-Fi and cellular networks."

  • ken260 Calculating status...
    Currently Being Moderated
    Dec 17, 2012 2:09 PM (in response to superclay)

    I have installed 6.1B4, and unfortunatly, there is no change at the moment (at least for me).  Hopefully, some of you will find relief with this fix, but for me:

    iPhone 4s->Rogers->3g (no LTE), there is absolutly no difference between the new beta and 6.01

     

    <sadface>  I am getting tired of backing up my phone, installing BETA's only to see no difference, then rolling back to 6.01

     

    I did supply a test email account on our corp servers to Apple engineering, and they have been using it since Friday (sending push tests), hopefully they are on to something.

  • GRampton Calculating status...
    Currently Being Moderated
    Dec 17, 2012 3:35 PM (in response to MajorIP4)

    Can confirm this works (or at least iOS correctly verifies and allows the setup as an Exchange account rather than Hotmail). The key appears to be using s.outlook.com rather than m.outlook.com/m.hotmail.com.

     

    Does anyone know the actual difference between a standard Exchange setup and Hotmail on iOS anyway? Does the standard Hotmail setup use EAS?

  • Kerry Bailey Level 2 Level 2 (435 points)
    Currently Being Moderated
    Dec 17, 2012 4:22 PM (in response to MajorIP4)

    Thank you for that. I never saw anywhere where people were using "S.outlook.com". I wonder what the difference is? But regardless, it does appear to be set up as a true Exchange account now. And the server remains in the settings now, so thats a good thing.

     

    But I'm still not getting the email pushed to me, even with the new settings. Seems like its fetching & arrives 5-15 minutes late every time. Which seems about inline with what a fetch setting would do.

     

    The weird thing is that now my iOS 5 outlook.com Exchange email isnt pushing either. So maybe it is an MS problem? I wonder what the behavior is on Windows Phone & Android? Gmail push via Exchange still works just fine.

     

    Ugh, this is maddening.

  • Caesarp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 17, 2012 7:20 PM (in response to Kerry Bailey)

    Kerry:  your issue is not the subject of this thread.  I have been using my hotmail account set up as an exchange account since the day that iPhone 5 was released.  Push works fine with hotmail setup as exchange with iPhone 5.  

     

    The issue in this thread is corporate exchange accounts not having push work with iPhone 5 from its initial release with ios 6 and thereafter.    My work/exchange push email does not work on iPhone 5.   Hotmail set up as exchange does.   Any other push issues or setting up personal outllook or hotmail accounts as exchange are separate issues and are not the issue in this thread

  • Kerry Bailey Level 2 Level 2 (435 points)
    Currently Being Moderated
    Dec 17, 2012 7:26 PM (in response to Caesarp)

    It's not "my issue". If you'd read, plenty of people have this Exchange issue. And thats what this thread is about: Exchange not pushing correctly. Corporate or otherwise. It's all related.

     

    If your Hotmail is pushing through Exchange, then consider yourself lucky.

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