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iPhone 5 not charging

526390 Views 294 Replies Latest reply: Apr 21, 2014 12:18 AM by OsamaNoweir RSS Branched to a new discussion.
  • dstephendesign Calculating status...
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    Dec 11, 2012 3:17 PM (in response to Ath3rs)

    after happening and reading this thread, I took mine back to the Apple store and was shocked to hear "there's no problem with the cord"...."really? because there are pages of discussions from people having this problem". She said "Haven't heard of anything like this"


    yeah, right


    After complaining I got a manager who gave me a new cord....worked for a week and here I am again with a new iphone 5 not taking a charge. I did a complete backup and hard restore and I still have the same problem. Yes, flipping the cord over and reinserting works (sometimes) so does the tying the cord off to one side (again, sometimes). It's a brand new phone, I should not be having this ridiculous problem. Taking it one more time to see what happens...either getting a refund or a real solution.

  • apmadoc Calculating status...
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    Dec 12, 2012 9:58 AM (in response to Ath3rs)

    I have an iPhone 5 and an iPad 4.   Using 2 different cables....


    1. Both will charge off the wall charger

    2. Neither will charge off the computer USB ports

  • I-ChS Calculating status...
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    Dec 14, 2012 5:31 AM (in response to Ath3rs)

    iPhone 5 is my first iPhone and I got a faulty charger cube. Seriously!?

    When I plug it to the wall socket, it registers but It wont charge.

    I used my iPod charger and it worked just fine.

    I tried to charge my iPod with that cube, nothing happen.


    Seriously.. I'm very disappointed with Apple right now.

    I'm supposed to feel very excited about getting my first iPhone.

    Now I feel annoyed.


    I heard many people complaining about the faulty of iPhone 5 but I never thought that it will happen to me.

    And the sad thing is, iPhone is only sold exclusively via telco operator in Malaysia.

    Dunno whether they can replace we with the new cube straight away or I have to 'fight' for it first...

  • girlytwirl22 Calculating status...
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    Dec 14, 2012 7:31 PM (in response to Ath3rs)

    We bought both and iPhone 5 and and iPod Touch 5 and they both have the same problem with the new power cube and both the new cables that came with them. However, I think it is the combination of cable and cube: I can use the new power cube with my old ipod classic cable and there is no intermittence. I can use the new cable with my old power cube and ditto, but if I try to charge the iPhone 5 and iPod 5 with the combination of new power cube and new cable the charging goes on and off... We haven't registered any issues connecting to the iMac... yet...

  • en.varg Calculating status...
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    Dec 18, 2012 1:03 AM (in response to Ath3rs)

    I had a problem, and i managed to resolve it this way:

    Restarted my iphone with to DFU mode, but don't restore firmware, and it started to charge. When the charge was 35%, it restarted itself, and get back to normal


    good luck

  • JockOakwood Calculating status...
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    Dec 22, 2012 1:21 PM (in response to Ath3rs)

    I had the same problem.  Charging my iphone 5 has become increasing problematic - first the lightning cable would only charge one way round, then it imtermittently failed to charge over night - finally I could not charge the phone at all (either by mains plug or via computer USB). Syncing with itunes etc had also become increasingly hit and miss).


    Tried my wife's iphone 5 charger and cable and my phone charged - so I assumed that the lightning cable was faulty.  Called apple support and they are sending me a replacement cable next week.


    However, on closely examining the lightning port on my iphone 5 it seemed to contain a lot of compacted dust at the base of the socket. I have carefully cleaned this out with a fine splint of wood and the original cable and charger worked  perfectly first time.


    I will try and cancel the replacement cable.


    It seems that the latest iphone is far less tolerant of dusty/linty pockets and if the connector does not go in that final millimeter various intermittent faults can develop before a final failure.

  • I-ChS Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 22, 2012 9:06 PM (in response to Ath3rs)

    So I went to the store last week, wanted to claim for a new power cube.

    The guy there did some test on my 'faulty' power cube with his iphone.

    It worked for his iphone! Then when he tried on mine, it was not working!

    I insisted on a new power cube. It has been more than 1 week and they still had not have the stock yet.


    Funny thing is, Out of nowhere yesterday I just want to try that power cube again.

    And accidently I dropped it from 30cm height. And guess what?

    Suddenly it can charge!

  • omgsareee Calculating status...
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    Dec 24, 2012 6:45 AM (in response to Ath3rs)

    I don't care if this is off topic! I had purchased the iphone 5 got the charger the chord was broken within 3 months (I treat all my things with respect) I bought another chord from the apple store 3 wks ago and I'm having the same issue.

  • FrancoisfromZAR Calculating status...
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    Dec 24, 2012 9:50 PM (in response to JockOakwood)

    Jock - you are a genius!! Thanks a million. The problem is easily solved by cleaning the port. I used a needle and out came a pocket full of lint and dust. It works perfectly now. I'm sure this is the problem in most of the complaints here.

  • Smilax Calculating status...
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    Dec 27, 2012 7:45 PM (in response to Ath3rs)

    My phone won't charge only had it 2 months I onlu have 1 charger 2

  • v01d Calculating status...
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    Jan 4, 2013 5:54 AM (in response to sue888)

    Sue, did you ever find out what the problem is with your iPhone5 not charging?


    I have the same problem.  I've tried three different lightning connectors, three different chargers.  The phone will run off of the charger/cable, but will not charge the battery.  It was working fine for weeks and then just stopped cold.  I'm thinking it's either a software issue, the battery just died or something internal to the battery charging just crapped out.  I'm hoping just software of some sort, but I've tried everything like shutting the phone down, resetting, etc... none of that worked.  iOS 6.0.2....

  • revgroove Calculating status...
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    Jan 8, 2013 3:08 PM (in response to Ath3rs)

    Barely 24hours after getting mine, same issue...I jammed it in, did the reset thing, bent the cable to the left, seems to be taking a charge now...but I'll be heading to the Apple Store...lucky to live in a town where there's also another Apple Retailer, so one or the other should be able to help me solve my problem.


    This is pretty crappy QC  though...and I'm using the Griffin Survivor case, it's not supposed to let any grit get in there as has been suggested may be the problem in some recent posts. Annoying...

  • v01d Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 8, 2013 3:34 PM (in response to v01d)

    My problem actually turned out to be the phone itself, or at least the battery.  I tried three different charges, three different lightning connectors and finally took it to the Apple store.  Their chargers didn't work either and the phone wouldn't even come on even though it showed it was connected to a power source.  After the battery totally died and the phone shut down all I got was the battery icon and a lightning bolt... it would never charge.  They just replaced the phone completely.

  • revgroove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 8, 2013 3:44 PM (in response to v01d)

    Thats a bummer...hope that's not the case with mine...seems to be stuck now at 25%...

  • jjkdsfhukahs Calculating status...
    Currently Being Moderated
    Jan 10, 2013 9:07 AM (in response to Ath3rs)

    I have the same issue the wires inside my cord seem to have shorted out and come loose. The cable supplied by Apple is junk i'm going to buy an after market one. I won't be buying another Apple phone as they seem to be producing junk now.

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