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problems with Buy book aperture

482 Views 6 Replies Latest reply: Dec 30, 2012 12:22 PM by snowprincess5 RSS
syrdal Calculating status...
Currently Being Moderated
Dec 18, 2012 1:53 AM

I've got problems with ordering a hardcover book from aperture.

When i click on buy book I get a window for signing in, but when I sign in I get a new window for creating a new account, but all my old info is already entered.

I go through all the windows by clicking next, but when I get to the window for entering adress I only get the message "please try again later"

 

I have aperture installed with a CD and not from appstore.

updated to version 3.4.3

MacBook Pro, Mac OS X (10.7.4)
  • léonie Level 8 Level 8 (46,410 points)
    Currently Being Moderated
    Dec 18, 2012 2:31 AM (in response to syrdal)

    I only get the message "please try again later"

    There maybe several reasons for this message, but for most posters here the problem have been, that the server did not accept the AppleID security settings: if your password is insufficient or the answers to the security not at least six characters long, you will get "try again later", without any indication what might be wrong, so check first this document:

    Apple ID: Tips for protecting the security of your account

     

    Other reasons may be:

    • Too much traffic at the App Store, really try again later.
    • You may have used an image that cannot be printed - a corrupted or incompatible image file: to check for this, try to use the "Preview Book" button or to print your book to a pdf file. If this also does not succeed, try to find this corrupted image and use a different version.
    • Your address information may be inconsistent with Apple's rules: check carefully your zip code, and check the "Language & Text" System Preferences pane: The region in the "Region" tab must be set to the country you are in, and the country must be the country used with your AppleID.
    • Your credit card information must be correct and the credit card still valid.
    • Check your security settings at My AppleID appleid.apple.com
      • The password needs to be acceptable, at least eight characters and a number and an UpperCase letter.
      • The answers to all your security questions need to be at least six characters long.
    • Your Firewall or antivirus software may prevent the access to the store; you may need to turn them off temporarily.
    • Change the security settings at My AppleID, if they are not correct, see Kappy's post here: Re: I forgot my resuce email and my answers for the security questions. I need help please!!

    And your book must not have more than 100 pages.

     

    Regards

    Léonie

  • chinoppi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2012 5:43 AM (in response to léonie)

    I have the same problem, from yesterday i try to buy a book from Aperture, i have pass every step until address information, then i got the error message, i tried yet 10 times at least, very frustrating....

     

    My book has 40 pages, i can do the PDF, nothing wrong apparently, i tried to change address format too...

  • shuttersp33d Level 4 Level 4 (1,540 points)
    Currently Being Moderated
    Dec 18, 2012 9:28 AM (in response to chinoppi)

    I would also try making a new AppleID and see if that works. A bit inconvenient, but I think others have reported that as a work around.

     

    You can also try calling the Apple Online Store support: 1-800-676-2775

  • chinoppi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2012 9:42 AM (in response to shuttersp33d)

    I spoke with Apple support in my country, they told me maybe are servers busy because its Christmas, anyway the error message is quite confuse, I would have preferred a more specific explanation, I tried several times before give up...

  • shuttersp33d Level 4 Level 4 (1,540 points)
    Currently Being Moderated
    Dec 18, 2012 9:45 AM (in response to chinoppi)

    Try creating a second AppleID.

  • snowprincess5 Calculating status...
    Currently Being Moderated
    Dec 30, 2012 12:22 PM (in response to chinoppi)

    I had the same problems and then I went through the whole of my AppleID, updated it with the password formats and corrected addresses and then it worked!

     

    Check your security settings at My AppleID appleid.apple.com

    • The password needs to be acceptable, at least eight characters and a number and an UpperCase letter.
    • The answers to all your security questions need to be at least six characters long.

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