Skip navigation

Photobook Cancelled by Apple Printer

530 Views 14 Replies Latest reply: Dec 20, 2012 6:48 PM by jimhere RSS
tsannes Level 1 Level 1 (5 points)
Currently Being Moderated
Dec 18, 2012 10:57 AM

I just discovered that my photobooks I give every year for Christmas has been cancelled. I sent the books in on December 13, before the Christmas cut off date. They were cancelled because they had too many orders to to send out by the delivery date so they cancelled them They are offering a 15% discount.

 

I only discovered it because I logged into my account to see if they had shipped. You might want to check your orders.

iPhoto '11, Mac OS X (10.7.5)
  • Keith Barkley Level 5 Level 5 (5,140 points)
    Currently Being Moderated
    Dec 18, 2012 11:09 AM (in response to tsannes)

    Got mine in the US just fine.

    I ordered on December 9th, though.

     

    What country are you in?

  • LarryHN Level 9 Level 9 (54,900 points)
    Currently Being Moderated
    Dec 18, 2012 11:31 AM (in response to tsannes)

    what does your preview show?

     

    Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.

     

     

    LN

  • LarryHN Level 9 Level 9 (54,900 points)
    Currently Being Moderated
    Dec 18, 2012 12:04 PM (in response to tsannes)

    If you preview the way I suggested you should see everything exactly the way it will print as I said

     

    Before ordering your book preview it using this method -http://support.apple.com/kb/HT1040 -

    and save the resulting PDF for reference - the delivered book will match it.

    LN

  • Nancy N Level 1 Level 1 (105 points)
    Currently Being Moderated
    Dec 18, 2012 4:35 PM (in response to tsannes)

    Apple is cancelling orders because they are unable to meet their shipping obligations. I received the following message today, four days after ordering a calendar...

     

    Apple discovered an issue with the file you submitted. It appears the calendar has small month names. As a result, Apple is unable to process your order and you will not be charged.

     

    Small month names...what does that even mean? May?? Mind you the calendar showed no alert icons when I was creating it, nor did I receive any errors when submitting it. I only received an e-mail today notifying me that my job had been cancelled. Being notified of this four days after I submitted it is completely unacceptable, especially since there is no problem with the calendar as it was submitted.

  • LarryHN Level 9 Level 9 (54,900 points)
    Currently Being Moderated
    Dec 18, 2012 5:14 PM (in response to Nancy N)

    And what does teh preview show?

     

    LN

  • Nancy N Level 1 Level 1 (105 points)
    Currently Being Moderated
    Dec 18, 2012 5:25 PM (in response to LarryHN)

    The same way it looked when I previewed it at the time of the order submission...perfect. On the phone with Apple now for an hour and ten minutes and counting... What have I found out? Nothing. Print services has reviewed the order, said they could see no problems with it and also claimed never to have seen the error message sent to me...which sounds about right, given that the error doesn't turn up a single entry in a Google search of it. I suspect in the end they will offer a lame apology, tell me I got screwed and suggest I resubmit the order.

  • jimhere Level 2 Level 2 (455 points)
    Currently Being Moderated
    Dec 18, 2012 5:39 PM (in response to Nancy N)

    Nancy N, I just got the small month names email too (evening of December 18! Ha!).

     

    There is a phone number for Apple Print Services?

  • Martha Egger Calculating status...
    Currently Being Moderated
    Dec 19, 2012 3:52 PM (in response to jimhere)

    Same issue here x 2

     

    I ordered my first one in November and a few days later got the error email. I didn't see it for over a week and I went back and did the steps in the email resubmitted a few days ago. Yesterday I get the same email again. This is REAL disappointing.

  • Aye Es Oh Level 2 Level 2 (330 points)
    Currently Being Moderated
    Dec 19, 2012 4:42 PM (in response to Martha Egger)

    Here is a workaround that was found by jdelisle: https://discussions.apple.com/message/20515825#20515825

     

    Hopefully this can save Christmas for a few folks around here!

  • Nancy N Level 1 Level 1 (105 points)
    Currently Being Moderated
    Dec 19, 2012 9:32 PM (in response to jimhere)

    jimhere wrote:

     

    Nancy N, I just got the small month names email too (evening of December 18! Ha!).

     

    There is a phone number for Apple Print Services?

    The phone number I called was 800-676-2775, which is the Apple Store Customer Service number. Initially I spoke to a customer service adviser, who contacted someone in Print Services. They couldn't identify a problem or even knew what the "small month names" error was. Eventually they tossed me over to someone in iPhoto tech support and finally after I'd had enough (the call lasted 90 minutes) they transferred me back to a supervisor in Print Services.

     

    The supervisor reviewed the calendar page by page and claimed that he had found the problem...that one of the "mini months" (where the prior and next months appear at the bottom of the page) had a font size about four times too large and it was cut off. The problem is, I'd saved the PDF preview of my upload and that preview looked perfectly normal. We guessed that something had gone amiss during the upload, even though I'd received no upload errors. The Print Services supervisor stayed on the line while I re-uploaded the calendar a second time without making a single change. He then reviewed it once it was received and this time, everything appeared normal. Because I'd expressed disappointment that I wouldn't have this by Christmas, they knocked 50% off the price and expedited the shipping. I doubt it will arrive by Christmas, but at least I know what the problem was and that I wasn't crazy and had done everything correctly. Any potential "fixes" suggested here and in other threads about switching themes back and forth would have had no effect on this issue.

  • jimhere Level 2 Level 2 (455 points)
    Currently Being Moderated
    Dec 20, 2012 6:48 PM (in response to Nancy N)

    The mini-month is what happened to me. And, thats the phone number I ended up calling. The (very nice) Apple person eventually saw that February and April were different font-weights in the mini-months of my PDF. I'm sure my mother would have tolerated that horrifying font-descrepency in favor of the grand children pictues, but the fragile print guy knows best.

     

    She didn't seem to have any idea about how to contact "print services", so all I could do was re-upload. Like yours it won't be on time.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.