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iPhone 5 wifi issues

1441966 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • robertk1 Level 1 Level 1 (0 points)
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    Dec 18, 2012 2:28 PM (in response to Russ T)

    Russ T wrote:

     

    Shanon - but here's the thing. At home ever since I've upgraded to my AirPort Extreme - it shows super inflated results - near 50Mbps which isn't even possible in my area.

     

    If the test files are being cached locally (so you're reading from your LAN rather than from the internet), then you would see high speeds like that. 

  • Russ T Calculating status...
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    Dec 18, 2012 2:44 PM (in response to robertk1)

    robertk1 wrote:

     

    If the test files are being cached locally (so you're reading from your LAN rather than from the internet), then you would see high speeds like that. 

    That makes sense but I really don't think that's the issue in my case. To be clear - I'm referring to only the iOS App and it ONLY gives those speeds on my AirPort Extreme router. On my iMac connected to the same router via WiFi - it shows normal speeds using the Speedtest.net website.

     

    If it were a locally cached file on the iPhone, then it would give ridiculous speeds no matter what I connected to and if it was somehow being cached in the memory of the router, it would show ridculous speeds on any device connected to it.

  • Eliot_P Calculating status...
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    Dec 18, 2012 2:54 PM (in response to Russ T)

    I'm using the speedtest.net app and sometimes also testmy.net's web-based speedtest. Both are pretty consistent, however, sometimes the speedtest.net's upload test hangs for a while and then shows a ridiculously high upload speed (should be 8-30Mbps, but shows 80-100Mbps). This happens only on one of my iPhones.

  • Russ T Level 1 Level 1 (5 points)
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    Dec 18, 2012 3:04 PM (in response to Eliot_P)

    Testmy.net on my Macs shows fine; on my iPhone 5 with the 6.0.2 update, still shows slow. However, podcast and other downloads seem normal again.

     

    I also tried the FCC's Broadband app and the default server it tested agains was Denver, CO (I'm in central Nebraska) and it was less than 1Mbps. When I forced it to use one in Dallas, TX - it showed speeds I would have expected.

     

    Could this be some sort of a DNS issue that I've been having on TOP of the iOS Wi-Fi issue? I've tried using OpenDNS servers, but it didn't seem to make any difference. I'm fairly savvy when it comes to technology but this sort of stuff gets way over my head.

  • Shanon.Roberts Level 1 Level 1 (5 points)
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    Dec 18, 2012 3:06 PM (in response to Shanon.Roberts)

    STATUS UPDATE TO MY POST:

     

    Iphone 5: with IOS 6.0.2 UPDATE

     

    Netgear Profsafe WG102

    Firmware Version          V5.0.1 WORKS

    Firmware Version          V5.0.3 FAILS

    Acting as Access Point

    Frequency Band 13: 2.472 Ghz

    Data Rate: 54Mbps

     

    Performed a network reset, restore etc etc etc. I had to revert back to OLD firmware for connectivity again, so not a happy camper at the moment.

     

    NO CHANGE !!.

     

    THANKS APPLE FOR NOT INCLUDING MY NETGEAR PRODUCT IN YOUR UPDATE.

     

    I dont think i've got anything else to say moving forward..

     

    Best hope is Netgear releasing FIRMWARE for this model, but i dont think thats going to happen as ive already asked.

  • Russ T Level 1 Level 1 (5 points)
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    Dec 18, 2012 3:12 PM (in response to Shanon.Roberts)

    This is purely speculation on my part, but I'm guessing that the 6.0.2 update is something that they intended on including in the 6.1 update in the next few weeks (or whenever it's released) but finally due to the number of complaints, they decided to release this portion of it in the hopes it would fix the majority of the Wi-Fi issues being experienced. Hence the reason 1) it still hasn't totally fixed it and 2) why it wasn't released for all devices capable of running iOS 6 (iPhone 4, 4S, iPod Touch 4th Gen, etc.).

     

    In other words, this was meant as a band-aid to hopefully appease at least some of the disgruntled customers but it's obviously still a work in progress.

     

    I have no hard evidence or data to back this up. It's just about the only logical conclusion I can come up with. It just seems like this was a reactive update rather than the typical proactive updates, if that makes any sense.

  • Eliot_P Level 1 Level 1 (0 points)
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    Dec 18, 2012 3:36 PM (in response to Russ T)

    I'm suspecting it might have something to do with my contacting someone at Apple last week. I got a good response and I know that a couple of engineers have been assigned to actively work on the specific issue I am having as of Friday.

  • StephPDX Calculating status...
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    Dec 18, 2012 3:31 PM (in response to Eliot_P)

    Sadly the update did nothing for me.  I still cannot connect to my Netgear router at work.  Same old, same old.

     

    /sigh

  • Undercover101 Calculating status...
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    Dec 18, 2012 3:41 PM (in response to StephPDX)

    Never had a wifi problem with my iphone 5, After updating to ios 6.0.2 my wifi signal constanty goes from full 4 bars to 3 bars back and forth. I updated OTA I usally update through itunes but was on the go this time. Shame on me always hear of problems with users updating OTA

  • foovo Calculating status...
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    Dec 18, 2012 3:48 PM (in response to zeroio)

    zeroio wrote:

     

    ...

    The bad news:

     

    1) The wi-fi strength is not nearly as good as any other iPhone I've owned (all of them). With 6.0.2, and a weak connection, the iPhone will quickly toggle and alternate between 4G and the Wi-Fi indicator. I've never seen it do this before. The apps I tried hang.

     

     

    I was pretty buzzed this morning that 6.0.2 would fix things. I think it has fixed some issues I saw on my home network where I could not connect to an airport express that was extending an airport extreme -> that seems to now be fixed. When I got to work though, I see the same problem as yesterday. If I'm right next to a base station the iPhone 5 will make a quick connection. But, if the signal is weak, even though the SSID will be displayed, the iPhone 5 will NOT be able to connect - although iPhone 4 and iPad mini seem to connect OK in the same locations - better antennas I guess. I now think that the iPhone 5 has a hopelessly weak wifi antenna and there is a signal strenghth threshold below which you cannot make a connection. I think my only option is to buy even more base stations simply to cater for the iPhone 5's weak WiFi.

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 18, 2012 3:50 PM (in response to StephPDX)

    Hi Steph, It looks like you're in the same boat as myself.

     

    Netgear can only suggest a work-around by trying alternative firmware versions, you've have to watch out for any firmware releases for your model. If yours if a few years old like mine, the chances are slim.

     

    Its a catch 22, wait for Netgear or Wait for Apple to be more fortunate with ongoing updates to make it compatible again, otherwise if its tearing your hair out, you simply have to BUY something else.

     

    As for my business, my WiFi runs no 54 Mbps there's no business requirment to buy something else higher end and faster, so i just have to work with what i have.

     

    As for everyone else, its getting more and more pointless to say you have connectivity issues, we're all well aware, please refer to further posts for troubleshooting for workarounds.

  • JimHdk Level 7 Level 7 (21,645 points)
    Currently Being Moderated
    Dec 18, 2012 3:58 PM (in response to Russ T)

    Russ T wrote:

     

    This is purely speculation on my part, but I'm guessing that the 6.0.2 update is something that they intended on including in the 6.1 update in the next few weeks (or whenever it's released) but finally due to the number of complaints, they decided to release this portion of it in the hopes it would fix the majority of the Wi-Fi issues being experienced. Hence the reason 1) it still hasn't totally fixed it and 2) why it wasn't released for all devices capable of running iOS 6 (iPhone 4, 4S, iPod Touch 4th Gen, etc.).

     

    In other words, this was meant as a band-aid to hopefully appease at least some of the disgruntled customers but it's obviously still a work in progress.

     

    I have no hard evidence or data to back this up. It's just about the only logical conclusion I can come up with. It just seems like this was a reactive update rather than the typical proactive updates, if that makes any sense.

     

    I don't think so.

     

    I'd guess that the iOS 6.0.2 WiFi fix applies only to the iPhone 5 and iPad Mini because both these products use the Murata 339S0171 WiFi module.

  • marshallfromct Calculating status...
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    Dec 18, 2012 4:03 PM (in response to JimHdk)

    I think you both are mistaken.  I believe Apple changed the rev. number and we all loaded 6.0.1.   LOL

  • CRZ24 Calculating status...
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    Dec 18, 2012 4:06 PM (in response to JimHdk)

    What get me is why didn't apple indicate what this update fixed In wifi. Just said fixes a possible bug With wifi on some ip5.

  • StephPDX Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2012 4:13 PM (in response to Shanon.Roberts)

    Shanon,

     

    Yep!  Same boat.  Sadly I have no control over this router and because of the confidentiality issues in the work that we do here, they will not compromise any settings whatsoever.  So like you said, it's a waiting game,  Netgear or Apple .... at this point I think Netgear will beat Apple to the punch considering their response to all this wifi business, but even then, I won't hold my breath.

     

    Back to waiting.....

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