4 Replies Latest reply: Dec 18, 2012 5:13 PM by Jacumba
Shotsi Level 1 Level 1 (0 points)

Hello, I accidentally deleted my "Apple Support Application" while doing some housekeeping, can someone please tell me how to resolve the issue. I have "Windows XP", I have it on my computer still somehow but when I try to install it, it says it needs to be verified an official apple product (or something along that order). I already feel like a dunce messing with something that I am not qualified to do,lol. Without the penalty of not having the application as well. I would appreciate some help very much. Thank you

QuickTime, Windows XP
  • 1. Re: How do I reinstall"Apple Support Application".
    Jacumba Level 4 Level 4 (2,325 points)

    You might be able to pull it up in C:\WINDOWS\Installer under a msi file to reinstall it to the QuickTime system. Right now I'm on a windows computer with QuickTime 6.3 so not alot of help there. I'll probably flip to another computer tomorrow with the latest version of QT. If b noir stops in you could surely get more advice if not I'll post back tomorrow.

  • 2. Re: How do I reinstall"Apple Support Application".
    Shotsi Level 1 Level 1 (0 points)

    Jacumba, Thank you ever so much for responding and especially so quickly. I will give this a go and see if it resolves the problem I am having. I am just so HAPPY that someone reached out to help, this has been a pain for over a month for me and I have asked this question everywhere I could think of. Will let you know tomorrow if this works. Thank you and God Bless!!!

  • 3. Re: How do I reinstall"Apple Support Application".
    b noir Level 9 Level 9 (71,995 points)

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.


    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:




    Download and install the free trial version of WinRAR:




    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").


    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.


    Does it install properly for you?


    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • 4. Re: How do I reinstall"Apple Support Application".
    Jacumba Level 4 Level 4 (2,325 points)

    Shotsi, I am very sorry for not getting back you you as I said.


    C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache\AppleApplicationSupport\AppleApplicationSupport msi


    Repair > Apple Application Support, replacing damaged or missing files