1 401 402 403 404 405 Previous Next 9,471 Replies Latest reply: Jul 4, 2014 7:56 AM by sean-g11 Go to original post Branched to a new discussion.
  • 6,030. Re: MacBook Pro Retina display burn-in?
    andiruleu Level 1 Level 1 (0 points)

    Canuck1970 wrote:

     

     

    Try taking it to a certified Apple store that's NOT an Apple Store.

     

    I'm a little skeptical on this issue... Correct me if I'm wrong, but stores that are only certified to sell Apple products can have a completely different policy than the actual Apple store. What happens if later down the road, that display isn't what you expected and that the store has some kind of 30 day policy or something? And then they wouldn't fix it, and you'll have to go to the Apple store, and they'll inform you that since you got it replaced somewhere else, you'd have to pay extra or something...

  • 6,031. Re: MacBook Pro Retina display burn-in?
    ixdnl Level 1 Level 1 (0 points)

    Seriously. When she said that I nearly scoffed, which wouldn't help my case.

     

    If I bought the Macbook at an Apple store would I be able to take it to any retailer I find on Apple's store locator as long it's indicated as a shop, specialist, or premium?

  • 6,032. Re: MacBook Pro Retina display burn-in?
    Aceattack Level 1 Level 1 (10 points)

    FYI,

     

    Repair at Apple Certified Centers is considered exactly the same as at the Apple Store. Meaning that it has no effect on warranty/Apple Care.

     

    Here in Berlin we only have Apple Certified because shockingly we have no Apple Store yet

  • 6,033. Re: MacBook Pro Retina display burn-in?
    mmorett Level 1 Level 1 (0 points)

     

    "you sacrifice the risk of image retention for visual clarity"

     

     

    Can we get the manager's full name and the store he works at?  A photo of him would be nice too. 

  • 6,034. Re: MacBook Pro Retina display burn-in?
    person197 Level 1 Level 1 (0 points)

    Now that I have a Samsung display, I cannot get retention even after 15 minutes with checkerboard test.  It is a night and day difference.

  • 6,035. Re: MacBook Pro Retina display burn-in?
    kimmie92592 Level 1 Level 1 (0 points)

    Is this happening to the rmbp 13" models also!?

  • 6,036. Re: MacBook Pro Retina display burn-in?
    itsamacthing Level 1 Level 1 (85 points)

    Yes, I have read around google that it is.  Goes to show you how far back these designs go.  They couldn't do anything about it even knowing the issue.  I would certainly wait for the next generation of product...no need to get yourself into a problem this late in the game..You will probably see the new ones in 6 to 7 months based on previous model refreshes.  I'm grateful to this thread, it saved me from getting into this lottery. 

  • 6,037. Re: MacBook Pro Retina display burn-in?
    Fa_St Level 1 Level 1 (0 points)

    And the new imac?

    have lcd ips technology also

    http://www.apple.com/imac/features

  • 6,038. Re: MacBook Pro Retina display burn-in?
    itsamacthing Level 1 Level 1 (85 points)

    Doubtful... it's using the same screen as they did last year and nobody had any issues like that.  The only difference is that they glued the screen to the glass plate on the front vs. leaving space for dust like the previous model. 

  • 6,039. Re: MacBook Pro Retina display burn-in?
    Barry Fisher Level 3 Level 3 (655 points)

    I'm using both. My experience has been a little counter to what most have experienced here with the LG displays. First to answer the question, no problems in either LR 4 or CS6.  Now that Adobe has added support for HiDpi they are great.  I was using Aperture before LR upgraded, but now I tend to prefer LR, both are good.

     

    I've had my MBPr since beginning of Sept.  I developed a small IR problem after about 2 weeks, but it never had any practical effect and I had to set my screen to dark grey to see it. It was not bleeding through images.  I finally got a Colormunki Display a week and a half back calibrated two monitors that match really well and hadn't really thought about IR for a while.  The retina screen takes to calibration better than the regular TN MBP screens did, gets a very good calibration and luminance levels set great.  I'm at 120 lumens.   Tonight for some reason I decided to check for it and I found that it is now almost non-existent and dissappears quite rapidly.  Before if I just had my browser on for several minutes and switched screen to dark grey I could see it, not on medium grey.  Now it's barely discernable when I go to dark grey, I mean really feint and it's gone in a few seconds.  That's even using the b/w checkerboard test.  So mine had gotten better with usage, not worse. Go figure.

     

    Message was edited by: Barry Fisher

  • 6,040. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    Aceattack wrote:

     

    FYI,

     

    Repair at Apple Certified Centers is considered exactly the same as at the Apple Store. Meaning that it has no effect on warranty/Apple Care.

     

    Here in Berlin we only have Apple Certified because shockingly we have no Apple Store yet

    Exactly. When the repair is done "under warranty" it is exactly that. If something else happens down the line, and still within your warranty period, you will be covered. Basically, the certified Apple dealer that I went to had to "go to bat" for me and "persuade" Apple to allow this "one-time replacement". They were pretty confident that I would probably be getting a Samsung LCD panel as a replacement too, and this was before this started happening to everybody else too. I haven't heard of one customer since mid-September who's received an LG LCD panel as a screen replacement, only Samsung. This strengthens my suspicions that Apple has stockpiled Samsung LCD panels in their warehouses specifically for replacements due to IR.

  • 6,041. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    person197 wrote:

     

    Now that I have a Samsung display, I cannot get retention even after 15 minutes with checkerboard test.  It is a night and day difference.

     

    I had some software running the other day that, unbeknownst to me, prevented my display from switching to the screensaver or going to sleep. So, it displayed the same static high-contrast image for 4 hours before I noticed. The result? Nothing. Not even a tiny bit of image retention on my Samsung panel, and I used the medium gray background to check.

  • 6,042. Re: MacBook Pro Retina display burn-in?
    Hoya50 Level 1 Level 1 (0 points)

    How would Best Buy (or any retailer) know if they had a Samsung or LG screen?  Maybe this was covered earlier in the thread so I apologize if the question has already been asked.

  • 6,043. Re: MacBook Pro Retina display burn-in?
    person197 Level 1 Level 1 (0 points)

    Excellent!  I still can't get my Samsung to have retention issues!

  • 6,044. Re: MacBook Pro Retina display burn-in?
    The_Dentist Level 1 Level 1 (0 points)

    I have a 13" MacBook Pro with retina display and it has the same image retention problem.