kyleduncan
Level 1 (0 points)

Q: Is anybody else struggling with an intermittent connection when using the Magic Mouse/Trackpad ONLY on Boot Camp?

Hi,

 

I've seen thousands of posts about Bluetooth connection issues and interference and stutter/lag for both the Magic Mouse and Trackpad (affecting both Mac OS X and Windows under Boot Camp) but my problem is different.

 

To summarise my setup, I use:

- Retina MacBook Pro (lid closed or open, doesn't make a difference to this problem)

- Thunderbolt Display

- Wireless Keyboard

- Magic Trackpad (have also tried a Magic Mouse and experience similar issues to the Trackpad)

 

And in Mac OS X, everything works perfectly. The keyboard and trackpad work smoothly when I'm 6-7 metres from the machine, whether or not the laptop lid is open or closed, and whether or not the Thunderbold Display is connected.

 

But on to my problem: the bluetooth connection is incredibly unreliable/intermittent when in Windows (I run Windows 7 64-bit and Boot Camp 4.0, and got both devices connected without any trouble via Bluetooth).

 

But during usage, the cursor stutters/lags frequently, and tap to click (when enabled) seems to get triggered by mistake all the time (even when I'm not touching the Trackpad or even at the computer, clicks get registered).

 

The Wireless Keyboard is perfect, and works well 5 metres from the machine. The Mouse and Trackpad, though, don't even work reliably when they are 6 inches from the machine. The built-in trackpad on the laptop works perfectly too, in Windows and Mac.

 

I spent a week assuming I was suffering from Bluetooth interference, so I tried:

- using the laptop with the lid open

- removing the Thunderbolt display completely and trying the Magic Trackpad

- repositioning items on my desk

- disabling wifi

 

All of these adjustments made minor differences to how good/bad the Trackpad was, but none came close to fixing the problem or making it work as smoothly as under Mac OS X. It was only after doing all of this that I realised perhaps it was just a Apple driver for Windows issue, so I booted into Mac OS X and tested everything out, and sure enough, it's all perfect. But back into Windows, the Trackpad doesn't work reliably at all.

 

Obviously, the hardware is not at fault, and I assume the signal strength doesn't vary between operating system (why would it?) so I'm left believing this must be a driver issue. The TrackPad and Magic Mouse drivers have been out for a couple of years, so I'm surprised they can still be this bad. I tried both the latest driver from Boot Camp 4.0 (3.2.0.0) for the Trackpad, and also the older one from Boot Camp 3.2 (3.1.0.7) and both are equally bad for me.

 

So my question is: has anybody else struggled with using the Trackpad (or Magic Mouse) with Boot Camp 4.0 and Windows 7 64-bit, whilst finding it to be perfect under Mac OS? I haven't found many posts complaining about the Windows driver, which is why I assumed it was an interference issue. But I'm almost sure it isn't, having spent 2 weeks investigating.

 

Any thoughts/suggestions/answers much appreciated!

 

Kyle

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4), Windows 7 64-bit with Boot Camp 4.0

Posted on Jul 4, 2012 3:23 AM

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kyleduncan

Q: Is anybody else struggling with an intermittent connection when using the Magic Mouse/Trackpad ONLY on Boot Camp?

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  • by sildani,

    sildani sildani Dec 18, 2012 6:49 PM in response to paul267
    Level 1 (0 points)
    Dec 18, 2012 6:49 PM in response to paul267

    It will work, Paul, I use that exact same mouse and had this issue. Following the advice contained herein solved my problem. Good luck!

  • by xptp,

    xptp xptp Dec 31, 2012 9:36 AM in response to kyleduncan
    Level 1 (0 points)
    Dec 31, 2012 9:36 AM in response to kyleduncan

    FIXED EASY!

    I found a super easy fix for this.

    Do this on the computer you're experiencing the problem.

     

    System Preferences - Network - Advanced (Wi-Fi) - TCP/IP - If you're using the IPv4, then select on the IPv6 (Link-local only) - Press Ok.

     

    This will definitely solve the problem.

     

    Enjoy and Happy New Year!

  • by lookoutandshout,

    lookoutandshout lookoutandshout Jan 10, 2013 5:18 AM in response to kyleduncan
    Level 1 (0 points)
    Jan 10, 2013 5:18 AM in response to kyleduncan

    Kyle,

     

    I registered just so I could say thank you for sharing this solution. Had been driving me crazy for weeks!

  • by Sosoyan,

    Sosoyan Sosoyan Jan 18, 2013 11:13 PM in response to kyleduncan
    Level 1 (0 points)
    Jan 18, 2013 11:13 PM in response to kyleduncan

    How can I enable bluetooth collaboration option on macos 10.8.2?

    Thanks!

  • by Nix70,

    Nix70 Nix70 Jan 22, 2013 5:20 AM in response to kyleduncan
    Level 1 (0 points)
    Jan 22, 2013 5:20 AM in response to kyleduncan

    I have the opposite problem. The wireless mouse is working fine but the Trackpad is lagging.. i.e. when using Windows 7. Anyone with similar issues?

  • by mezga,

    mezga mezga Jan 25, 2013 2:37 PM in response to kyleduncan
    Level 1 (0 points)
    Jan 25, 2013 2:37 PM in response to kyleduncan

    Kyle! You are a genius!

    Thank you for your help!

  • by Hun73r,

    Hun73r Hun73r Jan 29, 2013 2:50 PM in response to kyleduncan
    Level 1 (0 points)
    Jan 29, 2013 2:50 PM in response to kyleduncan

    Thank you so much for posting this solution! I was getting pretty angry at my magic mouse.. About to chuck it across the room. THANKS!

  • by ls600mdh,

    ls600mdh ls600mdh Apr 25, 2013 1:23 PM in response to kyleduncan
    Level 1 (0 points)
    Apr 25, 2013 1:23 PM in response to kyleduncan

    Kyle,

     

    I'm adding my THANKS to the list.  I'm using a Logitech mouse (mx1000)  on the newest MacPro with Ret Sceen with Windows 8 and Bootcamp 5.x.  My mouse, while not great, was useable until about a week ago.  Then it suddenly went  very bad (lagging and continued movement after the mouse stopped).  The mouse has been perfect for the last hour (since following your suggestion).

     

    I'm VERY happy!

  • by Roger Gietzen,

    Roger Gietzen Roger Gietzen Aug 19, 2013 2:57 PM in response to kyleduncan
    Level 1 (0 points)
    Aug 19, 2013 2:57 PM in response to kyleduncan

    When looking in the Device Manager > Network Adapters > Broadcom 802.11n Network Adapter > Advanced  section there was NO Bluetooth Collaboration option to "enable" for me. 

     

    I succesfully fixed this by installing the software "DriverMax" which can be found here: 

     

    http://www.drivermax.com/

     

    I then ran the "update drivers" option.  There I found that the Network Adapter driver was not up to date, and a link was provided to download the update.  Once downloaded, the "Bluetooth Collaboration" option finally appeared and I could enable it.

     

    You might be able to download the Network Adapter driver directly from the site.  And I also noticed if I right click with my cursor over the Broadcom 802.11n Network Adapter folder in the Device Manager, that there is an option to "update drivers".  That may have be a more direct way to update the driver successfully.

  • by onedeadgod,

    onedeadgod onedeadgod Oct 12, 2013 1:04 PM in response to kyleduncan
    Level 1 (0 points)
    Oct 12, 2013 1:04 PM in response to kyleduncan

    Kyle, thank you. Still works.

  • by finanztreff,

    finanztreff finanztreff Nov 16, 2013 5:46 AM in response to kyleduncan
    Level 1 (0 points)
    Nov 16, 2013 5:46 AM in response to kyleduncan

    HI Kyle,

     

    do you know also how to edit Bluetooth Configuration on OSX?

     

    Thanks,

     

    finanztreff

     

    [Edit]: Setting "Configure IPv6: automatically" to "Link-local only" in the WiFi "TCP/IP" settings seems to have fixed Bluetooth interference!

  • by nikkijoedy,

    nikkijoedy nikkijoedy Nov 19, 2013 8:57 AM in response to kyleduncan
    Level 1 (0 points)
    Nov 19, 2013 8:57 AM in response to kyleduncan

    Kyle; words cannot describe how thankful I am. I have had this set up for the last 2 years; yes 2 years and I have been putting up with a stuttering mouse on and off for this entire time; frustrating is not the word.

     

    Thank you kindly

     

    Nik

  • by Henry iPad,

    Henry iPad Henry iPad Dec 20, 2013 8:30 PM in response to kyleduncan
    Level 1 (0 points)
    Dec 20, 2013 8:30 PM in response to kyleduncan

    Really good troubleshooting and fixing. Really fustrating problem with no one helping to fix.

     

    Thank you Kyle.

     

    Cheers, Henry

  • by brianx87,

    brianx87 brianx87 Dec 28, 2013 3:21 PM in response to kyleduncan
    Level 1 (10 points)
    Dec 28, 2013 3:21 PM in response to kyleduncan

    I am plagued by driver issues, lots of device reconnecting under 8.1 and I don't know how this solution will resolve my keyboard issues if I have the wireless card disabled but I'll give it ago anyway. My keyboard reconnects itself every time I try to change the keybind config of some of the games I play and it's pretty much the same when trying to modify settings associated with other devices, they will reconnect the second I enter a settings config. I'll give this a try and see what happens.

  • by dayday_38,

    dayday_38 dayday_38 Apr 5, 2014 5:41 AM in response to kyleduncan
    Level 1 (0 points)
    Apr 5, 2014 5:41 AM in response to kyleduncan

    You are Great Kyle. My magic mouse working fine now thank you so much again Kyle!

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