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iTunes bricked the phone

286 Views 9 Replies Latest reply: Dec 19, 2012 9:29 AM by amy_lou RSS
Gawex Calculating status...
Currently Being Moderated
Dec 17, 2012 3:40 AM

Hello,

 

My girlfriend has an iPhone 3G. It worked just fine until one day all apps started crashing. Reboot didn't help. I thought it would be a good time to upgrade to the latest OS. Turns out the phone had iOS3 and there was an upgrade to iOS4.2. Perfect. I thought.

 

After spending two whole long evenings running the backup and upgrade, finally everything was done. The phone reboots and... then it was LOCKED. Only emergency calls. Unbelievable!

 

We took it to a store and had to spend $50 just to unlock it. Not very nice but at least now it should work... I thought.

 

Restoring the phone returned the photos and songs, but none of the apps. None. Fine, surely Apple would allow us to download them from iStore again, with the lastest operating system and all. I thought.

 

The phone now has the very latest iOS4.2 available for the phone, yet iStore require at least iOS4.3 for almost all apps. (Apps that we HAD just some days ago when the phone had iOS3.)

 

Is this a typical Apple experience? I was thinking to get her a new model, and also get one myself, but after this experience I am not so sure. A perfectly working smart-phone turned into a useless phone by the very software of the manufacturer... not building much confidence.

 

How can we get it back to iOS3 and get all her old apps back?

 

I was thinking that a factory reset might get back the iOS3 and hopefully get all her old apps back from iTunes. But I hesitate with the above experiences.

 

It might force us to the store again and spend another $50 and, again, there might not be any guarantee that it will be useful.

 

Any hints please to get her phone running again?

 

Thank you!

iPhone 3G
  • paulcb Level 6 Level 6 (18,680 points)
    Currently Being Moderated
    Dec 17, 2012 11:19 AM (in response to Gawex)

    We took it to a store and had to spend $50 just to unlock it. Not very nice but at least now it should work... I thought.

    Considering this, sounds like your iPhone was JB/hacked to unlock it.  The only way to remove this is to restore.  When you restore, it updates your iPhone to the latest iOS version and it relocks it to the original carrier.

     

    You're correct, many apps require at least IOS4.3.  That being said, you should have all your old apps in your iTunes library on your computer, thus you can sync them from there.

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Dec 17, 2012 11:19 AM (in response to Gawex)

    I agree with paulcb sounds like the phone was jailbroken and that is why the phone isnt not acting right

  • lllaass Level 10 Level 10 (135,285 points)
    Currently Being Moderated
    Dec 17, 2012 11:20 AM (in response to paulcb)

    Your only way to get previous versions of apps that worked with 4.2.1 is if you have the version that was compatible on your computer such as in the recycle bin/trash or in a computer file backup. In that case delete the current version that is in your iTunes App library and replace it with the older version. Then sync.

    Also see:

    Recover Older Versions of iPhone Apps After Updating — Apple News, Tips and Reviews

  • KiltedTim Level 8 Level 8 (35,975 points)
    Currently Being Moderated
    Dec 17, 2012 11:24 AM (in response to Gawex)

    Yep. The phone was almost certainly hacked to unlock it before you tried to upgrade.

     

    Even if it wasn't, you have now rendered it unsupportable.

     

    Congratulations.

  • Michael Black Level 6 Level 6 (17,835 points)
    Currently Being Moderated
    Dec 17, 2012 11:28 AM (in response to Gawex)

    Gawex wrote:

     

    Hello,

     

    We took it to a store and had to spend $50 just to unlock it. Not very nice but at least now it should work... I thought.

     

     

    It might force us to the store again and spend another $50 and, again, there might not be any guarantee that it will be useful.

     

    Any hints please to get her phone running again?

     

    Thank you!

     

    The store is NOT unlocking it for you - they are just hacking it, and everytime you pay them to do that, then restore it at haome, it will relock on you.  That is the nature of jailbreaking and other non-official means of making an iPhone behave as if unlocked - it relocks again every time you restore it (as the restore wipes out the hack).

     

    The only way to get it officially, and permanently unlocked, is to contact the carrier to whom it was originally locked to, have them process the unlock request, then you restore in iTunes AFTER they have confirmed the proper provisioning of the unlock request.

  • ckuan Level 6 Level 6 (19,860 points)
    Currently Being Moderated
    Dec 19, 2012 7:51 AM (in response to Gawex)

    Gawex wrote:

    ...

    With all the money that Apple has, shouldn't they be able to make a simple check in the software on iStore to only deliver app verions that are actually compatible with the phone one wants the app for? It's not like they have 100000 versions.

    iOS3: deliver Facebook V1.4 app

    iOS4.2: deliver Facebook V2.1 app

    iOS4.3 or higher: deliver latest Facebook

    Seems pretty simple to me!

    Yep, blame Apple is easiest.

    Note: It's the developer choice to stop supporting the older hardware and not Apple.

  • KiltedTim Level 8 Level 8 (35,975 points)
    Currently Being Moderated
    Dec 19, 2012 7:53 AM (in response to Gawex)

    No. The jailbreak, and the subsequent hack that you had applied rendered it unusable.

     

    You violated the EULA. You can not get help here. Discussing hacked/jailbroken phones is forbidden by the terms of service.

  • amy_lou Level 4 Level 4 (1,550 points)
    Currently Being Moderated
    Dec 19, 2012 9:29 AM (in response to Gawex)

    Even if the phone wasn't jailbroken, which is possible considering you're unsure, if your phone is currently using iOS 4.2, the apps will no longer work with your phone because the apps' developers have updated the apps considerably so that they are too advanced for iOS 4.2 or older. The reason that they were working fine before was that the apps weren't being updated (because the updates that were released were not available to you in such an old operating system). There is no way to return the device to an older operating system, and even if there were, you would still have to redownload the apps, most of which would not be redownloadable for the same reason that they aren't now - that you would be trying to download a newer verison of the app than is capable of being used on your phone's older operating system.

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