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SW update stalled - now what

336 Views 8 Replies Latest reply: Dec 20, 2012 8:37 AM by RobertJ RSS
RobertJ Calculating status...
Currently Being Moderated
Dec 19, 2012 10:26 AM

I have two ATV's [2nd Gen]. I started the latest SW upgrade on the first one and after it downloaded and started Step 1 "Preparing Update", I started the process on the second one.


The second one went to Step 1 followed by Step 2 and is now upgraded. Took a total of about 10 minutes.


The first ATV is stalled in the middle of Step 1 "Preparing Update" and has been there for 30 minutes.


So what do I do now?

Mac Pro, OS X Mountain Lion
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Dec 19, 2012 12:44 PM (in response to RobertJ)

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Source list, and then click Restore.

    If when you choose restore you get a message that the device cannot be found, download the file below

    Apple TV Software Restore 5.1.1 (2nd generation)

    Then hold down the option key while choosing restore and select the downloaded file when prompted.

  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Dec 19, 2012 12:58 PM (in response to RobertJ)

    So far as I am aware 5.1.1 is the latest software for the Apple TV.

  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Dec 20, 2012 8:37 AM (in response to RobertJ)

    I'm not really sure which file you tried to download (That site only offers one file and doesn't say what it is, but judging by the file size it seems more likely to be the wrong one), but were you sure it was for the Apple TV 2, the link I provided is.


    Personally I'd avoid downloading anything from that site and stick with the genuine Apple downloads I linked to.


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