1 2 Previous Next 15 Replies Latest reply: Dec 26, 2012 9:08 AM by Skippins
Skippins Level 1 Level 1 (0 points)

How do i connect my printer to my imac, i realise i have to connect  the usb cable and select the printer in the options to print.  But although the iMac is communicating with the HP D2560 printer it is only printing a limited amount of txt and will print colour but only pale black/ green.  Printer levels indicate that the ink is ok.

 

Any Ideas please?

 

Skippins



iMac (21.5-inch, Late 2012)
  • 1. Re: how do i connect my printer to my imac?
    GarlandM Level 2 Level 2 (195 points)

    Hi Skippins,

     

    A few questions for you, which OS X version are you running, and did you install the proper drivers for your printer?

     

    Check out these drivers, if you feel that you did not install the proper drivers.

     

    ---

    I work with HP.

  • 2. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    Thanks GarlandM

     

    I am not sure what OS it is but I got it last week direct fm Apple. The Hp worked happily with my PC , but I will try what you say on Thursday and let you know. I am worn out right now!

     

    Skippins

  • 3. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    Trying the download now GarlandM

  • 4. Re: how do i connect my printer to my imac?
    Eric Root Level 6 Level 6 (16,175 points)

    Information only.

     

    To find out what OS X version you are using, look at the Apple menu and select "About This Mac." Knowing the OS X version can be useful in attempting to troubleshoot.

  • 5. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    10.8.2  Eric .  I have just downloaded the Hp sw suggested by GarlandM and tried to print , all I get it the 'greyed out' bit of an email with my details but none of the sender or message.  This was pretty much the situaltion as before, do I need to activated the newly downloaded sw.......?

     

    Thanks for your interest and help with my problem.

     

    Skippins

  • 6. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    Hi GarlandM

    I am using 10.8.2 OS, pse see my post to Eric Root ref the sw you advised me to download.

     

    Thanks very much

     

    Skippins

  • 7. Re: how do i connect my printer to my imac?
    Eric Root Level 6 Level 6 (16,175 points)

    Once the software is installed, you shouldn't need to activate it.

     

    This has worked for some people. Go to System Preferences/Printer & Scan. Unlock the preference if it is locked. Delete the printer using the -. Restart and then go back and add the printer again.

     

    This is as Apple article that has some trouble shooting suggestions in it and shows what printers are supported:

     

    Printers: http://support.apple.com/kb/HT3669

     

    You are welcome and thanks for the thanks.

  • 8. Re: how do i connect my printer to my imac?
    PAHU Level 6 Level 6 (14,510 points)

    Reading your post it sounds like you have a problem with ink supply. While you mention having plenty of ink, this does not mean it is getting to the paper.

     

    Do you know how to perform a nozzle or print head test print? This will show if the ink is moving from the tanks to the print heads and then on to the paper. The test may be available via a HP utility. This could reside in the Applications folder or you may be able to access it via Print & Scan > Options & Supplies > Utility. You may also have access to the test via the printers own keyboard/control panel.

     

    If the print test shows all the colours then at least you know that it is not a hardware issue. But as I mentioned, from what you have said about the lack of colours on your prints it sounds to me like an ink supply issue.

  • 9. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    Hello Eric, I am making progress and think that the sw is loaded correctly, having done what you suggest.  Although ink levels indicate ok I am going to do as PAHU says and clean the print heads.  I have just printed a letter head with a colour logo, this has come out fine if somewhat faded but the main txt which was black has not printed at all.  I have done this earlier at the start of my problems, I now see that I have a message that says the cleaning procedure could not be completed contact HP.

     

    Skippins

  • 10. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    I am trying to clean the print heads and I have a messages that says the process could not be completed and to contact Hp, can you help please?  I am attempting to do it on line help with Hp direct

     

    Skippins

  • 11. Re: how do i connect my printer to my imac?
    PAHU Level 6 Level 6 (14,510 points)

    The message would suggest a problem with the current driver. I suggest you unplug the printer USB cable and then reset the printing system on the Mac. To do this, open Print & Scan and then move the mouse over the Printers column. Then hold down Control key and click the mouse. Select Reset from the popup menu. This will remove the printer from Print & Scan. With this completed, close Print & Scan and then restart the Mac. After you log back in, connect the printer USB cable and then open Print & Scan. The printer should have been added again automatically. Now see if this will let you perform a print head clean.

     

    Also check if you can use the printers control panel to perform a clean. Many printers provide this option.

  • 12. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    Dear PAHU, worn out with all my imac woes so off to bed, it is 10am here in GB.  Will try what you suggest tomorrow, if there is a tomorrow (20 12 2012) !

     

    Thanks very much for your help so far, Skippins

  • 13. Re: how do i connect my printer to my imac?
    Skippins Level 1 Level 1 (0 points)

    Oh it is already 2012 2012 but it is tomorrow that the Mayans say the world will end!

  • 14. Re: how do i connect my printer to my imac?
    PAHU Level 6 Level 6 (14,510 points)

    It's already the 21st down under and no sign of Nibiru yet...

1 2 Previous Next