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Unable to set up Canon c5035 printer

3610 Views 9 Replies Latest reply: Jan 1, 2013 2:05 AM by tobbi RSS
tobbi Calculating status...
Currently Being Moderated
Dec 20, 2012 10:20 AM

Hi all,

 

I have been trying to connect to an office printer but have been unable to. This is in an all Windows environment with minimal interest from IT to help me. The printer is a Canon iR-ADV C5035 with UniFlow Secure Print activated. The printer is being shared via a print server with the address xx.xx.xx.xx/printserver (on windows you could connect to \\hostname\printserver or \\xx.xx.xx.xx\printserver).

 

On my Mac I'm running 10.8.2 and have installed the UFR2 V2.43 driver.

 

When adding the printer I do the following:

  1. In Print and Scan System Preferences, click the plus sign
  2. Select IP and provide the IP address of the printserver. Protocol is Line Printer Daemon - LPD. I then select the Canon iR-ADV C5030/5035 UFR II (UK) driver.
  3. On the Setting up <Printer Name> sheet that appears I leave the options untouched.

 

With the printer added I try to print. I get a message stating "The printed output may be incorrect because the printer information has not been acquired. Start Printer Utility to get this printer information" (more on that later). The queue appears and I get the following message:

 

Canon UFR II Printer Driver

Cannot communicate with the printer, or the printer is not supported. If the printer is supported, check the printer connection and add it again, then start Printer Utility to get the printer information.

 

When trying to get the Printer Information via the Printer Utility I get the same error as above, a long wait follows while printer information is gathered. I then get the following message:

 

May not have been able to get the printer information.

If the contents in the [Printer Information] dialog differs from the actual printer configuration, check that the printer is functioning correctly, then try again to get the printer information.

 

Finally Printer Information appears, stating the communication method (Unidirectional), duplex unit (available) and User inboxes (available).

 

So, anyone have any ideas? It should be noted that the Secure Print is using domain authentication for Windows users and then people punch in a pin code once at the printer to pick up their printed documents. Department ID is not in use as per one of our IT guys.

 

Many thanks for any help you are able to give.

  • Eric Root Level 6 Level 6 (13,820 points)
    Currently Being Moderated
    Dec 20, 2012 10:55 AM (in response to tobbi)

    This is an Apple article showing supported printers and has some troubleshooting information. Hopefully, you can find an answer there:

     

    Printers: http://support.apple.com/kb/HT3669

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Dec 20, 2012 11:28 AM (in response to tobbi)

    The UFR2 driver does not like being used via a Windows share. Since uniFLOW is being used then the C5035 should have been sold with Postscript kit. Then you could have used the PS driver or Canon PPD which don't have the same limitations when connecting via a Windows share.

     

    But if the C5035 only has UFR2 print kit then you will have to get your unhelpful IT department to enable the LPD print service on the Windows server providing the uniFLOW input queue. What actually works better is using the uniFLOW LPD print service rather than Windows. You may have to get the Canon support involved with your IT to help with this. With the LPD service running your printer queue on the Mac using LPD for the protocol then has a better chance of working.

     

    If you are the only Mac on site then you could print directly to the C5035. All you need to know is the IP address of the Canon and use this IP address when you create the print queue, instead of the IP address of the Windows server. Your print jobs will still be registered in uniFLOW, if the company is tracking usage.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Dec 22, 2012 1:00 AM (in response to tobbi)

    So your test confirms that the optional Postscript kit is not installed in the C5035.

     

    If your IT won't let you print direct to the machine then ask them to purchase the Postscript kit. It's quite expensive so letting you print direct to the C5035 is a much cheaper alternative. You can also tell them that they can still monitor your usage using CPCA data from the copier.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Jan 1, 2013 1:16 AM (in response to tobbi)

    To save you the trouble of having to access the Special Features every time you print you could save your ID / password as a Preset.

     

    Select to print a document and open the Special Features menu.

     

    Enter your ID / password and OK the setting.

     

    Before you press the Print button, click on the Presets menu and select "Save as preset". Enter a name that means something and select "This printer only". OK the setting.

     

    Now you have a preset for this particular ID / password. Next time you print, select this preset and your saved setting will be used.

     

    If you have a different ID / password that you need to use you can create a different preset.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Jan 1, 2013 2:01 AM (in response to tobbi)

    Happy New Year to you. Nothing like a holiday to spend time on the forums.

     

    Thanks for the screen grabs. I can see that you are using Secured Print rather than Department ID. You cannot save the settings in this Authentication window as a preset. So the Presets action is not valid.

     

    There is possibly another way you could save the Secured Print info. But I would have to get back to you next week with the actions, plus I would like to test in the office to be sure it does work.

     

    To be continued...

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