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how do i connect my printer to my imac?

919 Views 15 Replies Latest reply: Dec 26, 2012 9:08 AM by Skippins RSS
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Skippins Calculating status...
Currently Being Moderated
Dec 18, 2012 11:29 AM

How do i connect my printer to my imac, i realise i have to connect  the usb cable and select the printer in the options to print.  But although the iMac is communicating with the HP D2560 printer it is only printing a limited amount of txt and will print colour but only pale black/ green.  Printer levels indicate that the ink is ok.

 

Any Ideas please?

 

Skippins


iMac (21.5-inch, Late 2012)
  • GarlandM Level 2 Level 2 (195 points)
    Currently Being Moderated
    Dec 18, 2012 1:32 PM (in response to Skippins)

    Hi Skippins,

     

    A few questions for you, which OS X version are you running, and did you install the proper drivers for your printer?

     

    Check out these drivers, if you feel that you did not install the proper drivers.

     

    ---

    I work with HP.

  • Eric Root Level 6 Level 6 (13,885 points)
    Currently Being Moderated
    Dec 20, 2012 9:30 AM (in response to Skippins)

    Information only.

     

    To find out what OS X version you are using, look at the Apple menu and select "About This Mac." Knowing the OS X version can be useful in attempting to troubleshoot.

  • Eric Root Level 6 Level 6 (13,885 points)
    Currently Being Moderated
    Dec 20, 2012 11:27 AM (in response to Skippins)

    Once the software is installed, you shouldn't need to activate it.

     

    This has worked for some people. Go to System Preferences/Printer & Scan. Unlock the preference if it is locked. Delete the printer using the -. Restart and then go back and add the printer again.

     

    This is as Apple article that has some trouble shooting suggestions in it and shows what printers are supported:

     

    Printers: http://support.apple.com/kb/HT3669

     

    You are welcome and thanks for the thanks.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Dec 20, 2012 11:37 AM (in response to Skippins)

    Reading your post it sounds like you have a problem with ink supply. While you mention having plenty of ink, this does not mean it is getting to the paper.

     

    Do you know how to perform a nozzle or print head test print? This will show if the ink is moving from the tanks to the print heads and then on to the paper. The test may be available via a HP utility. This could reside in the Applications folder or you may be able to access it via Print & Scan > Options & Supplies > Utility. You may also have access to the test via the printers own keyboard/control panel.

     

    If the print test shows all the colours then at least you know that it is not a hardware issue. But as I mentioned, from what you have said about the lack of colours on your prints it sounds to me like an ink supply issue.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Dec 20, 2012 1:29 PM (in response to Skippins)

    The message would suggest a problem with the current driver. I suggest you unplug the printer USB cable and then reset the printing system on the Mac. To do this, open Print & Scan and then move the mouse over the Printers column. Then hold down Control key and click the mouse. Select Reset from the popup menu. This will remove the printer from Print & Scan. With this completed, close Print & Scan and then restart the Mac. After you log back in, connect the printer USB cable and then open Print & Scan. The printer should have been added again automatically. Now see if this will let you perform a print head clean.

     

    Also check if you can use the printers control panel to perform a clean. Many printers provide this option.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Dec 20, 2012 1:56 PM (in response to Skippins)

    It's already the 21st down under and no sign of Nibiru yet...

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