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iphone 5 screen goes black

35021 Views 11 Replies Latest reply: Mar 19, 2014 4:20 PM by dliebsch RSS
A Silverstone Level 1 Level 1 (5 points)
Currently Being Moderated
Dec 18, 2012 4:44 PM

On two occasions the screen on my iphone 5 (ATT) has gone black.  The only response I can get from the home button and power button is for it to take a screen shot of the blackness.

 

This occured most recently while completing a voice call.

 

After a few minutes the phone seems to return to normal.

 

Is this an indication of a problem?

 

AS

iPhone 5, iOS 6
  • lll Level 4 Level 4 (1,690 points)
    Currently Being Moderated
    Dec 18, 2012 8:14 PM (in response to A Silverstone)

    Hold the HOME and SLEEP buttons at the same time until an Apple logo appears (10-20 seconds). Release and wait

  • lll Level 4 Level 4 (1,690 points)
    Currently Being Moderated
    Dec 20, 2012 3:19 PM (in response to A Silverstone)

    those things happens sometimes with no reasons at all. If it happens more than once during the same day, go to the genius bar and have them look at the phone (this way your problem will be noted if something more happens)

  • PRah Giz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2013 11:56 PM (in response to A Silverstone)

    I have had the similar issue with my iphone 5 on vodaphone network:

     

    "On two occasions the screen on my iphone 5 (ATT) has gone black.  The only response I can get from the home button and power button is for it to take a screen shot of the blackness.

    This occured most recently while completing a voice call.

    After a few minutes the phone seems to return to normal."

     

    Therefore  I went to genius bar and they replaced my phone. However I am having similar issue with my new iphone 5. I think it could be a bug on ios 6.1.2.

  • wliew Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2013 4:22 AM (in response to PRah Giz)

    It happens to me too, first time on my iphone 5. Experience this first time only after i have downloaded ios7. Is it just a bug? or should i be worried?

  • catwillow Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 10, 2013 1:28 PM (in response to lll)

    This happend to me just now.. paniced and thought i would look on here to see if I could get answers.. Thanks

  • Calishine Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2013 11:02 AM (in response to A Silverstone)

    Same for me. I just got the new iphone 5 for a week. And it turned black screen after I finished calling my friend.

    Hope Apple can solve this problem ASAP if it doesnt want to lose more customers.

    Coparing to 4 and 4s, iphone 5 is really not doing a better job.

  • Valbobal Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 10:53 AM (in response to A Silverstone)

    Just experienced this for the first time as well, after owning it for a year, and I have been on iOS7 since the first week it was released (a couple of months, now?). The screen went black at the exact end of a call. At first, it displayed only my home background without any apps, and so I hit the Sleep button and wanted to turn it back on with no success. Only the Home button worked and Siri responded. Thanks for the tip on the hard reset by holding the Sleep button and Home button simultaneously for 20 seconds!

  • Eline95 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2013 8:05 AM (in response to A Silverstone)

    I have the same problem! I'm having it right now actually. I was just updating an app and suddenly my screen went black. I can hear that I have messages and that someone is trying to call me, but I can't see a thing. I've tried the sleep button, but nothing happened..

     

    What should I do?

  • BobM1982 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 30, 2014 6:57 AM (in response to lll)

    Thanks

  • dliebsch Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2014 4:20 PM (in response to A Silverstone)

    thank you this helped

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