3 Replies Latest reply: Feb 20, 2013 1:28 AM by Chris Cogdon
Bob Ware Level 1 Level 1 (0 points)

Since upgrading to OS 10.8, HP's Z3100 printer won't print a black keyline or black border of any width around images from Adobe Lightroom 4. Any other color border or keyline prints OK. Others have reported this problem when printing to a Z3100 from Photoshop CS5, although I have not had this experience. Prior to OS 10.8 black keylines around Lightroom images printed wiothout problem.


Any help would be appreciated since my entire portfolio uses keylines around photos.

Adobe Lightroom 4, OS X Mountain Lion (10.8.2)
  • 1. Re: HP Z3100 won't print black borders
    GarlandM Level 2 Level 2 (195 points)

    Hi Bob,


    Have you taken any steps to try and resolve this already?


    If not, first off, go ahead and reset the printing system.

  • 2. Re: HP Z3100 won't print black borders
    Chris Cogdon Level 1 Level 1 (0 points)

    I have this problem as well, except I'm still running 10.7.5 on this laptop here.


    I've done further analysis on the issue, and its not just a simple matter of a black border. It's something more bizzare:


    Imagine a laser line coming down from the top of the page... if the first bit of ink (ie, non white) it runs into is black, then all the black the line is touching, plus all the black connected to that, is not printed.


    Ie, if the border was dotted, then only the top border around the image is removed... if there was, say, a tiny green square at the top left of the page, above the black border, then the entire border is printed as expected. Yes, it's that bizzare.


    If the border was added as a vector, then generally the entire border is gone. If it was part of the raster image, then some or most of the border will be removed... starts to get a little non-deterministic at that point.


    What is odd, though, is the gentleman I bought the printer from had no such problems, and he's been upgrading from 10.5 through 10.8. So... there's something else, weird, going on.


    And, yes, I just tried resetting my print subsystem... no luck... problem still persists.

  • 3. Re: HP Z3100 won't print black borders
    Chris Cogdon Level 1 Level 1 (0 points)

    Found out the problem. The version 21.0 drivers (from the HP website) and the version 22.0 drivers (from Apple) have a rasterisation bug.


    I managed to extract a version 20.0 driver from a time machine backup, and that works just fine.